associate director resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
  • Distinguished ERP director offering 20+ years of experience in IT / Medical Devices / Pharmaceutical landscape with strong IT applications and project management . Demonstrated success in providing team leadership and development to foster growth and collaborating with Business conflicts. Highly-organized with expertise in solution development. Strong technical knowledge in ERP (SAP,Oracle,etc) and supply chain business processes. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach.
  • Enterprise technology leader- PMP and SCRUM Certified , TOGAF Trained-: Building and leading global cross functional teams for implementing, enhancing, and supporting ERP applications and software development. Passionate about using ERP system functionalities, SDLC along with Project Management skills to build, support, and enhance mobile friendly software and systems to support Finance and legal reporting, E-procurement,, global manufacturing, global supply chain, Sales and Marketing, E-commerce, B2B and B2C, etc.
  • Hardworking Associate Director, knowledgeable about business practices in the Medical Devices, Pharmaceutical, Semi Conductor and High Tech manufacturing industries.
  • Expertise in Project / Program Management in GxP regulated environment , Hands on Configuration as well as customized solution development , IT Application Support with Strong Business Background in supply Chain and Finance Area
  • Solution Architecture for ERP system implementation, especially in Finance-R2R (Record to Report), O2C (Order 2 Cash), P2P (Procure to Pay), P2M (Plan to Manufacture), and Reverse logistics. Lot of Experience in implementing Finance related projects like Auto JE postings for Expenses, Auto Vendor Invoice Posting in SAP using OCR (Optical Character Reading) technology E-Checks for Vendors, Automatic Bank reconciliation, …etc
  • Integration specialist: Designing and developing migration and interfaces between ERP systems and Satellite systems. (Cloud and on-premises). Successfully developed homegrown MES system, implemented Master Control MES system which is integrated with ERP
  • Operating in regulated environments (FDA 21 CFR Part 11, Computer System Validation, SOX, Federal Sunshine Act, and state-level transparency laws). CORE COMPETENCIES (IT APPLICATION AND PROJECT MANAGEMENT) Project / program execution
  • Well experienced in Waterfall, Agile, Scrum methodology and project management software such as Microsoft projects, ServiceNow, smartsheet, planio, etc to execute projects from inception to conception.
  • Experience with ASAP, ACTIVATE methodology for SAP implementation and well versed in Oracle Unified Method (OUM) for deploying Oracle-based business solutions
  • Well versed with maintaining approved project artifacts (e.g., project charter, Business /User Requirement Documents, Design Documents, Training documents, Validation plan, Test Plans, GxP relevant Validation, Business Readiness Plans, Cutover Plans, Risk/Issues Log, operational support etc.) Project Management Soft skills
  • Experienced in designing Project Scope, floating RFPs, Vendor evaluation, negotiation, & monitoring
  • Great facilitator for Requirement gathering and cross functional workshops
  • Excellent interpersonal skills to discuss/negotiate with businesses and peers to create a “Win-Win” situation in view of competing needs for “Resources”, ‘Budget”, ‘Time” and ‘Scope” by providing workable alternatives and definitive workarounds
  • Effective team building and nurturing
  • Timely, transparent, unambiguous, and effective (verbal as well as written) communication with Business, Top Management, Peers, and Team members on policies, procedures, project performances, change management, etc.
  • Effective analytical and decision-making skills to develop a risk mitigation plan, effectively minimizing risks and maximizing opportunities Application support Manage IT Support Team, processes, and environments to achieve and maintain optimal stability and reliability. Prioritize resources and projects in support of and in response to requests and appropriate strategic initiatives of the company.
  • Evaluate resource-modeling alternatives and recommend appropriate action/plans.
  • Rusted business partner with ability to build effective relationships at all levels of organization. Business Functions: APICS- CPIM and CSCP trained
  • Great expertise and experience in understanding end to end processes in Finance (Record to Report, Budgeting…etc), Supply chain functionalities (Demand Management, Plan to Manufacture-Inhouse-CMO, CPO...etc., Procure to Pay, Order to Cash, MES (Manufacturing Execution system), Reverse Supply chain processes (Return, Refurbishing, Resale, Leasing...etc), Indirect spends and contracts, Recruitment & On-boarding, HTR,LIMS and map them to successful system enhancements and implementation.
  • Collaborated with Global stakeholders and led Multiple implementation partners, offshore, offsite and on-site teams to replace multiple instances of ERP systems to single global ERP system (S4 HANA) using ACTIVATE methodology
  • Reduce application support cost by implementing offshore support, introducing super / key user structure and establish center of operation excellence for ongoing improvement and Change Management
  • As a part of Merger and Acquisition, Replaced Legacy / Manual systems of Medical Devices manufacturing companies to SAP ERP , resulted into increased productivity, efficiency, smooth SCM and Finance processes
  • Successfully implemented Global COUPA (P2P system-Indirect procurement) procurement) which has resulted in savings of app. 20% in spend, reduced maverick buy, better spend analytics and reduced SOX / audit issues
  • Enhanced manual accounts payable processes by implementing Automatic Vendor Invoice processing,automatic Bank reconciliation, paperless payment (ICH / e-payment) , Vendor Portal, BW based finance reporting ..etc which resulted into almost no overdue vendor payments, fast month/quarter end close and transparent reporting
  • Resolved Business outsourcing , Contract Manufacturing and New Product Development issues by developing homegrown solution of interactive NPI Web Portal
  • Strategic Leadership, Program Management, Outsourcing
  • On-premise and cloud based ERP systems Implementation, Enhancement , integration with legacy systems and application support (like SAP 9R/3 and S4 HANA), SAP BPC , BI, NetSuite,Syteline, Oracle..etc)
  • Implementation of other systems systems like COUPA, Conga-Novatus, Veeva, IQVIA CRM, Successfactor,CONCUR, Sales Force, SAP / Oracle PLM,Master Control MES systems Bar code and scanners implementation and integration with ERP systems transactions
  • Implementation of Regulatory reporting like Sunshine Act,Commerical Information system, GxP Validation and US-FDA - 21 CFR part11
  • Hands on configuration in SAP Supply chain module and Custom development
  • Board Of Directors Support
  • Interpersonal And Client Communications
  • ERP Software Expert
  • Document Interpretation And Review
  • Vendor Selection
  • Business Planning
  • Budgeting
Work History
02/2018 to Current Associate Director Devbridge Group | Chicago, IL,
  • Pharmaceutical and Medical Device company (FDA 21 CFR part11 regulated environment with manufacturing facilities @ Miami and Santa Barbara) Key Responsibilities:.
  • Collaborating with management to develop and execute business-aligned IT strategy.
  • Guiding and optimizing annual technology investments, assessing marketplace to onboard new capabilities for strategic and competitive advantages.
  • Specialized in harmonizing application systems and business processes after acquisitions and spinning off.
  • Accountable for implementation, maintenance and enhancement of applications and their integrations (SAP ECC / S4 HANA, COUPA, CONGA-NOVATUS, Veeva, Master Control (MES), Trackwise, CRM(IQVIA).
  • Translating business strategies and goals into technology reference architecture, roadmap, and execution.
  • Managing a 10 million USD yearly IT budget, leading a team of analysts, programmers, and project specific offshore and on-site contract teams.
  • One of the important current assignments is collaborating with Business and Global IT leadership for Global next-generation ERP implementation project (SAP-S4-HANA Greenfield implementation using AGILE based ACTIVATE methodology).
  • Leading US Finance , Global supply chain (including manufacturing), Business integration and data migration teams in S4 HANA project containing 125+ interfaces.
  • Successfully led SAP Implementation for standalone Finance module for US corporate office and Canada and later enhanced for OTC process integration.
  • Successfully led and managed multi-phase ERP Implementation (SAP R/3) Project using waterfall methodology at Miami Mfg site in GxP validated environment (Demand planning, manufacturing, supply chain, Order to Cash, finance modules) with GoF (Global Operating Framework) and SP (Single Principal) business model including contract manufacturing, contract packaging, and 3 PL vendors.
  • This was a big transformation from Manual / SAGE system to an integrated ERP system, resulted into increased productivity, efficiency, smooth SCM and Finance processes.
  • Led Implementation of Master control MES system and its integration with SAP QM and PP modules, especially to generate EBR (Electronic Batch Record) for Medical devices, TraceLink (for CAPA), Veeva for GxP relevant Documentation and LIMS (Laboratory information Management system).
  • Leading Indirect procurement (COUPA), Travel and Expense (T&E) (CONCUR), Business Planning and Consolidation (SAP-BPC) system roll out for North America- 4 Regional entities.
  • Collaborated with Global Business Process Owners, Process Leads, Business and System Analysts, and implementation partners to define an enterprise wide global ERP and P2P strategy.
  • Conducted workshops with cross functional teams to assess capability gaps, current state, maturity matrix, target state resulting in a Global template-based ERP deployment, accompanied by region specific strategic modifications.
  • Managed supporting and enhancing COUPA Procurement for US (modules like E-procurement with supplier managed punch out catalogues, AP automation using OCR based invoice processing, spend analytics, Contract management system for North America) which is integrated with SAP using informatica.
  • COUPA implementation has resulted in savings of app.
  • 20% in spend, recued maverick buy, better spend analytics and reduced SOX / audit issues.
  • Using SCRUM methodology, enhanced ERP Finance module functionalities to integrate with Bank for e-payment / ICH to Vendors, automatic bank reconciliation, automatic vendor invoice processing, Budgeting, BW based finance reporting ...etc for US and CANADA companies.
  • This resulted into almost no overdue vendor payments, fast month/quarter end close and transparent reporting.
  • Supported capital project planning and contributed to feasibility studies.
  • Supported continuous process and performance improvement for manufacturing issues, robustness and compliance.
  • Directed financial operations, including developing and administering budgets.
  • Lead teams of up to 15 personnel, supervising daily performance as well as training and improvement plans.
  • Analyzed impacts of regulatory changes on operations and developed mitigation plans.
  • Kept operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns.
  • Delivered process and analytical testing strategies for Medical Devices manufacturing lifecycle management for Electronic Batch Records
08/2012 to 02/2018 Sr. System and Business Analyst/Project Manager Omnicell Inc | City, STATE,
  • Industry: Medical Device company (Mfg Facilities @ Milpitas-CA, St. Petersburg-FL) Line Reporting to Sr. Director of IT and staff reporting to VP- Mfg and Supply chain for production support as well as projects.
  • Led a cross functional team consisting of 5 to 15 people & project spend up to US $ 3M.
  • Provided leadership and innovation to supply chain processes including digital transformation, manufacturing, and their integration with ERP systems for emerging technologies and trends.
  • Led successful Global implementation of SAP and CRM (ASAP & Waterfall Methodology) with a major focus on re-engineering of Supply chain functionality (hands on configuration for critical functionalities of Quote to Cash (Q2C), Plan to Manufacture (P2M), Procure to Pay (P2P), Record to Report (R2R) cycle and reverse logistics processes for acquired company MTS @ St. Pete’s Florida, Ohio and UK and MACH-4 Pharma systems-Germany.
  • Led several Finance process improvement projects for automatization of Accounts payable, Month end closing, Budgeting, Spend Analytics, home grown Indirect procurement, etc.
  • As an SAP functional expert, I played a key role in Data migration using BAPI and IDoc, and integration with legacy systems (for Master data such as Vendor/Customer/Item/BOM/ Bank/ as well as transaction data like purchase order / sales order / inspection lot, etc).
  • Led Manufacturing Process Improvement projects using Scrum methodology with solution architecture role, which includes SAP KANBAN Implementation, Scalable Scanner based transaction automation for SAP users, customized cycle count, contract manufacturing. Etc.
  • Led development of Home grown MES (Manufacturing Execution system) -using Agile methodology- which is integrated with SAP for production of Medical consumables and TLC (Tool Life cycle) using Web Services.
  • Led implementation of scanner based automated reverse logistics solution integrated with SAP.
  • Using SCRUM methodology, led development of Homegrown solutions and played a solution architecture role also, leveraging SharePoint and SAP integration to reengineer Indirect procurement process (COUPA like functionalities), RMA processing (Refurbishing, Resale, Leasing, Etc), SAP security & SOX control, …etc.
  • Led project of Deploying Process Weaver system and its integration with SAP for Shipping and managing off-site warehouse as an additional help in Order to Cash process.
  • Led Oracle Cloud PLM implementation for managing master data (Product, BOM, Etc) and NPI / Vendor collaboration.
  • Led integration of SAP-ERP and Salesforce with pricing engine of SAP CRM.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow.
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
12/2010 to 08/2012 Sr. SAP Project Analyst Newport Corporation | City, STATE,

• Managed 250+ Global SAP users to provide application support and enhancement
• Implemented better cycle counting process leading to 99.96% inventory accuracy.
• Evaluated procurement needs and projected expenditures to improve the Inventory turnover from 2.5 to 3.5
• Exceeded goals through effective task prioritization and great work ethic.
• Worked with NPI and supply chain management (including internal procurement) teams to develop Web Based and SAP integrated, “NPI Product Hub” using Agile methodology which supports Planning, Development, Test / approval, and Production readiness phases with approval workflows . This helps to reduce the turnover time from 15 days to 5 days.
• Managed Projects to implement SAP based customized solutions for contract manufacturing, subcontracting, outsourcing to LCR (Low Cost regions) countries with workflow notifications, interactive Vendor Portal-Early payment discounting, Scanner based Point of use - SAP transactions
• Managed project to implement dot net-based home-grown solutions for ECO (Engineering Change Order) and Engineering document management systems and integrated them with SAP which resulted into ECO processing time from 7 days to 3 days .

Expected in 04/1996 Post Graduate Diploma | Management Indira Gandhi Open University, New Delhi, GPA:
Expected in 09/1989 Bachelor of engineering | Mechanical Engineering L.D.College Of Engineering , Ahmedabad, India, GPA:
  • Project Management Professional (PMP) certified - Credential Id: - 1878937
  • Certified Scrum Master (CSM) certified - Credential Id: - 000539926
  • APICS- CPIM and CSCP trained – CPIM part-1 exam passed
  • Agile Project Delivery with Focused Build for SAP Solution Manager-
  • Key Functional Topics in a System Conversion to SAP S/4HANA-:
  • Key Technical Topics in a System Conversion to SAP S/4HANA-
  • The Power of Experience Management-:

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Resume Overview

School Attended

  • Indira Gandhi Open University
  • L.D.College Of Engineering

Job Titles Held:

  • Associate Director
  • Sr. System and Business Analyst/Project Manager
  • Sr. SAP Project Analyst


  • Post Graduate Diploma
  • Bachelor of engineering

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