Livecareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Agency
  • Benefits
  • Charts
  • Conferences
  • Clients
  • Client
  • Email
  • Faxes
  • Filing
  • Insurance
  • Notes
  • Materials
  • Meetings
  • Mail
  • Office
  • Organizing
  • Policies
  • Presentations
  • Progress
  • Quality assurance
  • Reception
  • Receptionist
  • Recording
  • Spreadsheets
  • Supervisor
  • Telephone
Work History
01/2016 to 10/2021
Associate Director Devbridge Group Chicago, IL,
  • Provide guidance and support for project residents
  • Supervise and support staff with all daily tasks and provide caseloads
  • Ensure that the practical needs of residents are met (in conjunction with volunteers), i.e., all ADL’s, etc
  • Ensure a safe and secure environment and maintains high operational standards within the project
  • Assess the needs of residents and refer them on to appropriate agencies and social service programs
  • Develop support plans to coordinate services for a number of residents on a regular basis, recording the work appropriately, advocating for them, organizing files, and updating supervisor and project team on their progress
  • Build professional relationships and assist residents with difficult or problematic situations in a sensitive manner
  • Serve as a liaison with the OSH, emergency services and other private and public social services agencies with particular regard to housing, health, and benefits issues
  • Assist with reception and administration duties as scheduled
  • Ensure adherence to all quality assurance policies and procedures.
08/2015 to 12/2015
ICM Case Manager River Edge Macon, GA,
  • Ability to understand and bill units daily, as well as complete and maintain accurate progress notes
  • Attended all client appointments and schedule and support during the client visit
  • Identified all linkages for clients to make appropriate referrals
  • Maintained electronic and paper files for an entire case load
  • Made copies, sent faxes and handled all incoming and outgoing correspondence for clients
  • Facilitated working relationships with outside linkages and clients
  • Organized files, developed spreadsheets, faxed reports and requests and scanned documents
  • Created weekly and monthly reports and presentations and meetings for clients
  • Managed the day-to-day calendar for each individual client
  • Received and screened a high volume of internal and external communications for clients
  • Managed insurance records, client charts and company files using online and in-office filing system
  • Maintained relationships with clients in transition until they’re able to receive services from another agency
  • Facilitated transport of clients to social service appointments for retrieval of demographic information
  • Handled and processed confidential client information.
03/2014 to 03/2015
Case Manager Gallagher Bassett Nz Ltd Laguna Hills, CA,
  • Conducted intake and assessments for clients
  • Scheduled and followed through with all client appointments
  • Identified social service resources for clients to make appropriate referrals
  • Designed electronic file systems and maintained electronic and paper files
  • Drafted meeting agendas supplied advance materials and executed follow-up for meetings and team conferences
  • Made copies, sent faxes, and handled all incoming and outgoing correspondence for clients
  • Facilitated working relationships with outside linkages and clients
  • Organized files, developed spreadsheets, faxed reports, and scanned documents
  • Created weekly and monthly reports and presentations, as well as meetings for clients
  • Managed the day-to-day calendar for each individual client
  • Received and screened a high volume of internal and external communications for clients
  • Managed insurance records, client charts and company files using online and in-office filing system
  • Conducted and organized ADL groups on a weekly basis
  • Maintained relationships with clients in transition until they are able to receive services from another agency
  • Improved communication efficiency as primary liaison between departments, clients and vendors designated
  • Facilitated transport of clients to social service appointments for retrieval of demographic information
  • Handled and processed confidential client information.
05/2005 to 08/2012
Senior Administrator Metlife, Inc. Spicewood, TX,
  • Managed receptionist area greeted visitors and responded to telephone and in-person requests
  • Designed electronic file systems and maintained electronic and paper files
  • Drafted meeting agendas supplied advance materials and executed follow-up for meetings and team conferences
  • Made copies, sent faxes, and handled all incoming and outgoing correspondence
  • Organized files, developed spreadsheets, faxed reports, and scanned documents
  • Created weekly and monthly reports and presentations
  • Managed the day-to-day calendar for the company's senior directors
  • Received and screened a high volume of internal and external communications, including email and mail
  • Managed daily office operations and maintenance of equipment
  • Managed insurance records, patient charts and company files using online and in-office filing system
  • Updated patient accounts and information on a daily basis
  • Handled and processed confidential patient information.
Education
Expected in 2023
Masters: Human Services
Walden University - ,
GPA:
Expected in 2010
Bachelor of Science: Criminal Justice Administration
University of Phoenix - Philadelphia, PA
GPA:
Accomplishments
  • Serv-Safe 2018

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Resume Overview

School Attended

  • Walden University
  • University of Phoenix

Job Titles Held:

  • Associate Director
  • ICM Case Manager
  • Case Manager
  • Senior Administrator

Degrees

  • Masters
  • Bachelor of Science

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