Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Detail-oriented, analytical, resourceful business professional with a drive for results. With more than seven years in higher education, my strengths include extensive project management skills, business needs and process analysis, and developing new requirements for system changes. I offer my commitment and dedication to exceed expectations and provide exceptional customer service.

  • Clear and concise communication
  • Project management from concept to development
  • Power user for CRM System
  • Creative problem solving; expert at troubleshooting
  • Report generation and analysis
  • Operations management promoting high efficiency
  • Client-focused; exceptional customer service
  • Subject matter expert for donor relations and events
Professional Experience
  • Conducted research, analyzed finding, and developed a proposal regarding resource allocation for the department.
  • Assessed the needs of the division and obtained new innovative tools to complete business process streamlining and improvement.
  • Evaluated and analyzed the needs of several units within the division; established and provided recommendations to develop baseline metrics; and produced customized reports to visualize progress and measure the return on investment to meet the needs of key stakeholders.
Roles and Responsibilities
Associate Director, Donor Relations, 06/2013 to
Loyola University Of Chicago IncChicago, IL,
  • Serve as an important partner in the strategic management of the University's relationships with its donors, partnering with fundraisers to create donor relations processes and plans for the donors, and to ensure objectivity in the management of stewardship priorities.
  • Subject matter expert for giving societies, events, and designation information.
  • Conduct analysis, develop requirements and implement improvements to existing programs.
  • Develop and deliver specialized communications.
  • Produce donor recognition listings, donor rosters, donor walls and plaques.
  • Primary point of contact for data management and analysis serving as the liaison between AS and end users; performing User Acceptance Testing with the AIT Team.
  • Develop a multi year project plan and execute the university's first directory for naming opportunities.
Assistant Director, Donor Relations, 02/2012 to 05/2013
Temple UniversityPhiladelphia, PA,
  • Increase donor outreach by 10% from previous year.
  • Event management for donor relations and stewardship events to include scholarship luncheons, donor recognition and donor engagement events, gala events for giving societies and various cultivation events.
  • Served as the primary contact for all donor relations data needs including department metrics, data entry, reporting and analysis.
  • Managed the student thank you writing program for endowed funds and campus wide philanthropy day.
Administrative Team Leader, UNH Foundation, 01/2007 to 02/2012
Crate And BarrelLocations: Austin, TX,
  • Steady and consistent increase in responsibilities; promotion from Administrative Assistant III to Administrative Team Leader (2009) when our support team increased to three administrative assistants.
  • Develop processes and procedures to streamline administrative work for UA Administrative Staff.
  • Continuously worked with Advancement Services (UA) and Management Reporting (UNH IT) to improve data reporting and data management and complete user acceptance testing.
  • Work in collaboration with several departments to manage multiple, complex events and other high level cultivation activity throughout the year.
  • Serve as the point person for the database and technical questions or concerns; served on migration team for events and produces required deliverables for this area.
  • Supervise student interns on projects for Major Gifts and Donor Relations.
Customer Service Associate, 10/2000 to 04/2008
Market BasketCity, STATE,
  • Promoted from cashier to customer service associate within six months of hire.
  • Various administrative tasks including monitoring telephones, employee payroll, processing returns and refunds, balancing ledgers, preparing deposits, drafting letters, data entry and training new associates.
Technical Skills

MS Office (Word, Excel, PowerPoint, Visio, Access, Publisher)

Application: Formstack, SocialTables, Recognosis, Xtender, SharePoint

Databases: Datatel, Ellucian Banner, Filemaker Pro

Business Intelligenence: Reeher, Web Intelligence

PM Tools: Team Dynamix, SmartSheets

Bachelor of Science: Nursing, Expected in 2006
University of New Hampshire - Durham, NH

Member, Association of Donor Relations Professionals (2011-current)

Member, Council for Advancement and Support of Education (2007-current)

Representative, Operating Staff Council member (2010-2012)

Troop Leader, Girl Scouts of the Green and White Mountains (2013-current)

Graduate, ROC-NH Leadership Program

Secretary, Silver Bell Community Board of Directors 2011-2013

Membership Coordinator, Suncook Valley Chorale Board of Directors (2007-2009)

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  • University of New Hampshire

Job Titles Held:

  • Associate Director, Donor Relations
  • Assistant Director, Donor Relations
  • Administrative Team Leader, UNH Foundation
  • Customer Service Associate


  • Bachelor of Science

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