Associate Director, 01/2018 to Current Oglesby Union FLORIDA STATE UNIVERSITY – Tallahassee, FL
Provide senior-level leadership to and administratively support all programs, activities, services, and functions of the student union/campus community center with specific oversight of Budgeting, Accounting, Guest Services, and Facilities Operations areas.
Act as departmental liaison to Information Technology Services and serve as campus administrator for Event Management Systems (EMS) software.
Responsible for the formulation of $7.5 million annual budget and financial reporting, inventory control, expenditure control (cash and budget), accounting, and personnel services.
Develop and direct policies pertaining to meeting and event space use for both the Union and campus partners within the Division of Student Affairs.
Interpret regulations and policies and develop procedures for students, faculty, staff, alumni, and community representatives.
Oversee professional development and training for departmental staff.
Represent the Oglesby Union and the Division of Student Affairs on various university committees and serve as the Chair of the Parents' Weekend Committee.
Develop collaborative relationships and build partnerships with campus partners and the Tallahassee community.
Responsible for and/or supervise contract negotiation, contract renewal, rent collection, and management of leased operations/retail rental space in the Union.
Work closely with the student-led Union Board and advise the Union Board Budget Committee.
Currently acting in a leadership role in the design and development of a $127.5 million replacement Student Union project for the Florida State University campus Completed a long-range budgetary analysis of the financial position of the Oglesby Union as it undergoes renovation and replacement Consulting with interdivisional campus partners to improve access to meeting and event spaces across campus facilities for more efficient and improved usage Serve on the campus-wide event management committee charged with responding to controversial and/or political events and visitors to campus.
Director of Guest Services, 02/2011 to 12/2017 Oglesby Union FLORIDA STATE UNIVERSITY – Tallahassee, FL
Manage and direct a diverse team responsible for more than 100 event spaces across three university buildings, and oversee reservations, coordination, planning, and execution of 13,000+ events per year for students, faculty, staff, and non-university clients.
Manage annual expense budget of $300,000 and generate $65,000 in annual income from non-university clients.
Supervise 6 full-time and 50 student staff members.
Develop, implement, and modify departmental strategic plan.
Serve on various campus planning and professional association committees [e.g.
Produce annual report worth approximately $700,000 in revenue for the Oglesby Union.
Serve as administrator for software used to manage events (e.g.
EMS Enterprise, EMS Regics, Social Tables, Formstack) and maintain content on departmental websites.
Manage inventory of event equipment and supplies (e.g.
furniture and audio-visual needs).
Negotiate contract terms and pricing with third-party vendors for goods and services.
Public speaking and presentations to various groups including guest lectures to hospitality students.
Improved area efficiency through reform to organizational structure and job responsibilities Redefined departmental policies and goals aimed at improving customer experiences Led initiative to diversify student staffing models, leading to increased work performance and additional opportunities for student employees Researched and incorporated advanced technology into departmental operations (e.g.
implementation of virtual reservations system, cloud-based event diagramming software, use of mobile devices by field personnel, and the installation of wireless display equipment in meeting rooms) Served as project manager for enterprise-level rollout of event management software benefitting the Division of Student Affairs and other campus partners Conceived of and managed a large-scale database integration project designed to automate daily updates of current student organization and roster data into event management system Revamped business and operating procedures for Market Wednesday program with an emphasis on redefining non-university vendor relations Redesigned two popular campus spaces and incorporated technology aimed at improving student collaboration and information delivery Presented at one national and two regional conferences for the Association of College Unions Served as a member of the region leadership team for ACUI and planned a regional conference attended by approximately 250 delegates Nominee for new employee of the year for the Division of Student Affairs in 2012.
Guest Services and Operations Manager, 07/2004 to 02/2011 FAMU/FSU COLLEGE OF ENGINEERING CHALLENGER LEARNING CENTER – Tallahassee, FL
Develop, implement, and monitor business operating policies and procedures for a popular downtown Tallahassee attraction complete with a state-of-the-art IMAX 3D Theater, digital planetarium, and space mission simulator.
Prepare operating budgets and monitor financial performance.
Produce weekly, monthly, and annual income and expense reports.
Hire, train, schedule, and evaluate all customer service employees and submit accurate payroll data bi-weekly.
Plan and publish daily event schedules and manage group visits from area schools and other organizations.
Oversee and direct all resale operations for both retail and food and beverage centers.
Provide inventory control of all merchandise and food products available for resale.
Negotiate terms and pricing for merchandise, concessions, and film licensing agreements.
Manage all ticketing operations including system administration for visitor database and reservations software (Ticketmaster VISTA).
Manage all information technology needs and perform desktop computer support.
Perform daily accounting duties including deposit and reconciliation procedures and enter information into accounting software (Quickbooks Pro).
Serve as primary contact for all customer service related issues.
Manage all event spaces and oversee meeting and event rentals of the facility to outside clients.
Assist with marketing efforts including promotions, public relations, and special events.
Public speaking to both guests of the center and in community outreach settings.
Rewrote and implemented new operating policies manual Drafted the first employee handbook for part-time staff members of the center Increased facility rental sales at an average rate of 21% per year from 2006 through 2011 Developed additional revenue streams through the introduction of bulk-rate prepaid admission tickets and a gift certificate program Redesigned retail merchandise center and diversified product offerings.
Introduced a line of educational toys geared toward children visiting the center, thereby increasing sales to group visitors Increased concession sales through introduction of new products and establishing a method for items to be pre-ordered through group sales reservations Researched and installed new audio, display, and data technology in meeting and event spaces Increased IMAX Theater revenues by scheduling Hollywood blockbuster films alongside traditional documentary offerings Assisted with the negotiation of contract and terms for IMAX Theater upgrade to digital 3D technology and coordinated the project to install new equipment and retrofit theater Received the annual Outstanding Service Award in 2006 from executive leadership 5-time delegate to the Giant Screen Cinema Association international conference.
Theatre Manager, 10/1993 to 06/2004 CINEMARK USA, INC – Katy Beaumont Tulsa El Paso, TX OK
Oversight of all theater operations working for the third largest motion picture exhibitor in the United States.
Hire, train, schedule, evaluate, and monitor the performance of up to 120 employees (as many as 12 full-time employees).
Administer in-house training program designed to prepare and promote future Theater Managers.
Oversee every staff position and ensure compliance with established operating procedures and methods.
Prepare and monitor income and expense budgets; submitting weekly progress reports to regional leadership.
Negotiate terms and contracts with, and schedule vendors to provide third party services to the theater (e.g.
Schedule show times for all feature films playing at the theater with careful consideration given to crowd management and theater maintenance between shows.
Sell and promote meeting and event rentals of the facility to outside clients.
Order, receive, and provide inventory controls for all items used in concession operations.
Ensure quality of food items sold and encourage the use of suggestive selling techniques by theater staff.
Manage all operations for internal restaurant located inside theater lobby (Tulsa, OK location).
Perform regular maintenance on major theater equipment including movie projectors, sound equipment, etc.
Receive, assemble, and display promotional materials provided by motion picture studios.
Plan and organize promotional events themed around selected movie releases; work with local businesses and media outlets to secure in-kind sponsorships and donations.
Serve as primary contact for all customer service related issues and respond to all registered complaints within 24 hours.
Perform daily deposit and reconciliation procedures.
Thoroughly inspect theater facilities and grounds on a regular basis and address any anomalous issues.
Maintain accurate records and submit to unannounced semi-annual audits by corporate officers conducting review of all theater operations, facilities, and records.
Achieved highest regional score on practical skills exam to qualify for advancement to Theater Manager Recognized for efforts to clean up Katy, TX location and was quickly promoted to 15-screen megaplex location in Beaumont, TX after only three months Promoted to multi-million dollar Tulsa, OK location and tasked with operational clean-up after previous manager was terminated Earned a special $100,000 bonus from CEO of Cinemark USA for transforming underachieving Tulsa theater into a top performing location in only 9 months Opened brand new El Paso, TX location oversaw final stages of construction and equipment installation, hired and trained all staff members, and managed all grand opening events Selected to President's Gold Club for top 10% Theater Managers in 2003 Due to high performance of theater, oversaw two-screen expansion of new El Paso location one year after initial opening.
Master of Business AdministrationFLORIDA STATE UNIVERSITY - Tallahassee, FL GPA: 0
Bachelor of Science: Sport ManagementFLORIDA STATE UNIVERSITY - Tallahassee, FL Sport Management GPA: 0 Summa Cum Laude; Phi Kappa Phi Honor Society
Highly educated; two-time graduate of Florida State University (BS and MBA) Executive-level leadership and management professional with more than 20 years of service Experienced in for-profit and higher education environments with significant fiduciary responsibilities Strategic planner with highly developed analytical and communication skills Collaborative team builder; considerable experience constructing and defining organizational roles Skilled in facility and event planning/management, vendor relations, and efficiency improvement Expert in anticipating and understanding customer needs and delivering high quality services and results