Strategic Planning Team Building Change Management Transformational Leadership Agile Project & Program Development International Business Development Customer Relationship Management Complete Product Development Cycle Innovative Problem Solving Small Business Consulting Doctor of Management in Global Expansion & Entrepreneurial Success
Small and Medium Sized Business Clients
Navigate Your Destiny
The Krewe of Louisiana
Sister 2 Sister
Bikinis Bar & Grill
FTI Consulting Group
North Oaks Retirement
Flowers by GiMi
Hamilton Enterprises, LLC
Perfectfit Eye Wear
Project Management/Research & Development (R&D): Project, Excel, Outlook, PowerPoint, Publisher, Word, PeopleSoft, GoldMine, SPSS, Salesforce, and Liferay.
Associate Director, 01/2011 to CurrentUNIVERSITY OF MARYLAND UNIVERSITY COLLEGE － Adelphi, MD
Promoted to lead program and product developments for the new online infrastructure using agile methodology and the latest digital trends.
Key member of a team that advised executive management during organizational restructuring.
In 2011, played a key role in launching a university wide SEGUE program, which increased revenue through improved sequencing of coursework, streamlined degree completion, and practice based learning outcomes.
Selected Accomplishments: Helped launch a new infrastructure for the university portal using scrum methodology in 2013 to allow for greater interaction, tracking and interactivity across multiple systems.
Conducted voice of the customer studies and analytical analysis to improve the digital user experience and usability tracking metrics.
Designed and implemented a customer retention tool that reduced dropout rates of new students averaging in 36M sales revenue.
Served as a consultant for lead segmentation to increase recruitment of targeted student base and decrease cost to acquire across three divisions (Europe, Asia, U.S.).
Recruited vendors via RFPs to improve the student online experience and successfully implemented the initial phase of the portal environment.
Developed and operationalized short and long term strategic plans within budget, increasing student enrollment and retention.
Assisted in staffing, training and managing a strategic digital experience team.
Improved hiring processes and procedures through implementation of qualitative assessments, best practices, and metrics.
Contributed to organizational program management and productivity levels with winning proposals and business plans, standardization of processes and redistribution of resources.
Overseas Asia Technical Coordinator, 01/2009 to 01/2011UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE － Adelphi, MD
Strategic Enrollment Initiatives (SBU) Managed innovative product development for the European, Asian and US divisions.
Selected to help with special projects to decrease fraudulent activity and increase student retention.
Helped develop and implement a competitive advantage tool, recognized by Education Advisory Board as a winning strategic differentiator in online learning and by New York Times as an important veteran's resource.
Selected Accomplishments: Helped strengthen the university market position during recession with development of innovative, scalable and reusable tools for the entire student lifecycle.
Planned, directed and oversaw team operations in the United States, Europe and Asia divisions for online events.
Built and managed events with up to 1000 participants weekly and a yearly business revenue potential of 117M.
Increased volunteer base by 55% and managed over 200 volunteers for online events.
Mentored and trained staff on self-empowerment, team building and active listening.
Marketing Coordinator/Graphic Designer, 01/2006 to 01/2008ABC Imaging － Baltimore, MD
Redesigned corporate website and received merit based bonus for the effort.
Developed corporate marketing standardization across business collateral and marketing channels.
Created promotional window signage with a consistent brand image for 17 stores.
Organized ABC's 25th anniversary client party with 230 invitees.
Chief Executive Officer (CEO), 01/2002 to 01/2011MS DESIGN & BUSINESS MANAGEMENT CONSULTING － Baltimore, MD
Created, promoted and managed business operations for a design/consulting firm.
Increased business potential and opportunities through social media and networking vehicles.
Reduced turnover rates by 30-40% - Coached CEOs and executives on hiring staff with the most fitting characteristics and skills sets for a range of diverse jobs and responsibilities.
Developed innovative tradeshow marketing solutions that helped clients expand business and win large government construction and intellectual property projects.
Selected Accomplishments: Served as a consultant for CEOs of small and medium sized enterprises (SMEs) in the development proper branding, establishment of marketing, projection of finances, implementation of business structures, management of operations, and creation of contingency plans.
Helped SMEs Increased competitive advantage and business presence overseas through segmented market analysis, SEO optimization, app presence, and cutting edge marketing.
Identified unique business opportunities in enhancement of organizational processes and marketing initiatives through networking.
Customer focused CRM - increased customer retention by 41%.
Currently provide consulting services to clients on pro bono basis.
D.M:2015DOCTOR OF MANAGEMENT
Macroeconomic changes and entrepreneurial growth and innovation; Strategies for prevention of small business failure; Small business entry and corporate expansion into the BRICS; International cultural challenges and business relations; Statistical analysis and research methods; Entrepreneurial orientation, intellectual property management, leadership and change management.University of Maryland University College, UMUC
Relevant coursework: Strategic implementation and alignment; Resource optimization; Competitive advantage and decision making.University of Phoenix
B.S:BUSINESS ADMINISTRATION AND COMPUTER SCIENCE,2004Towson State University － MarylandGPA: Art Honor Society Award; Academic Excellence CertificatesBUSINESS ADMINISTRATION AND COMPUTER SCIENCE
International Council for Small Business (ICSB.org) United States Association for Small Business and Entrepreneurship (USASBE.org) The Kurt M. Chenowith Memorial Foundation Academy of Management Hands on DC (volunteer) Navigation Stations, UMCP (volunteer) So Others Might Eat (SOME - volunteer)
D.M : 2015 Macroeconomic changes and entrepreneurial growth and innovation; Strategies for prevention of small business failure; Small business entry and corporate expansion into the BRICS; International cultural challenges and business relations; Statistical analysis and research methods; Entrepreneurial orientation, intellectual property management, leadership and change management. M.B.A MASTERS : BUSINESS ADMINISTRATION , 2008 Relevant coursework: Strategic implementation and alignment; Resource optimization; Competitive advantage and decision making. B.S : BUSINESS ADMINISTRATION AND COMPUTER SCIENCE , 2004
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