Associate Director resume example with 20+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
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Adept Associate Director with more than 30+ years of event/project management experience in business environments. 23-years of dedicated, consistent and committed work ethics with the University of Alaska Anchorage, leading a team in the environment of Customer Service, Hospitality, Contract Negotiations/Sales, training, supervision & leadership, risk management, custodial practices in labor cost control and profitability. Talent for optimizing quality of service, and delivering measurable improvements to bottom-line performance. Promote engaged and empowering work culture while being an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact department success. Exceptional leadership and planning abilities to cross train personnel in hotel-like/event planning settings. Well-versed in market trends. Bringing many years of experience in customer service & event planning, and ready to take on a challenging, growth-oriented role with a trend setting organization.
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Iheartmedia, Inc. – Hyannis, MA,
- Lead team of 6 full time personnel and 40 seasonal personnel, supervising daily performance as well as training and process improvement plans towards achieving giving greatest service in customer service.
- Oversee operation budgets of $1.5M for Conference Services and $500K for Wendy Williamson Auditorium.
- Work with tight 3 month calendar to schedule conference groups for overnight accommodations to include, meeting space, meals, catering, audio/visual, recreation and transportation needs.
- Increase sales operations by 12-15% annually.
- Keep operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns within facilities rental & guest housing realm – oversee 3 Residence Halls (975+ beds) and 2 Apartment complexes (50+apartments).
- Network with local and regional businesses to promote partnerships and drive growth in areas of accommodations, conference & meeting venues, dining/catering, and to maintain repeat business.
- Analyze life cycles, equipment, processes and effectiveness of different work strategies within Conference Services process; lease agreements, staff work consistency and linen inventory are some of my biggest challenges.
- Team player to senior leadership in managing all aspects of housing & maintenance operations.
- Trained, developed and advised personnel with regards to specific projects and ongoing operational needs.
- Cross-trained staff in all areas of Conference operations for consistent knowledgeable coverage.
- Manage and strengthen team by meeting weekly to review processes, schedules, and long-term plans.
- Manage and improve reservations database through effective communication with tech support while troubleshooting issues.
Georgia State University – Atlanta, GA,
- Create cost-effective event budgets by researching and comparing competitor pricing within the same radius of the university.
- Planned and promoted hundreds of events by coordinating with clients to determine objectives and technical requirements.
- Hired, trained and supervised departmental, and student personnel, with exceptional customer service skills to client needs.
- Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and walk thru prior to the day of event coordination.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Generated client retention of 50% by accurately organizing and executing flawless organization with their events.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various types of conferences and events.
- Evaluated existing plans, processes and event planning services to identify opportunities for improvement.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
University Of Alaska Anchorage – City, STATE,
- Strengthened professional / personal relationships with guests to promote positive experiences.
- Produced information through narratives on various sites throughout UAA campus.
- Guided groups of up to 4-8 people on tours of Housing & UAA campus.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Established additional marketing materials that offered in-depth details about special resources to educate clients.
Pepsico Inc. Of Alaska – City, STATE,
- Established excellent customer service in areas of donation and product distribution
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
Hughesville High School - Hughesville, PA
University of Alaska Anchorage - Anchorage, AK
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Resume Overview
School Attended
- Hughesville High School
- University of Alaska Anchorage
Job Titles Held:
- Associate Director
- Conference Services Conference Manager
- Conference & Catering Coordinator
- Public Relations Coordinator
Degrees
- High School Diploma
- Business Administration classes – no degree
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