Associate Director resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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  • single:
Professional Summary

Adept Associate Director with more than 30+ years of event/project management experience in business environments. 23-years of dedicated, consistent and committed work ethics with the University of Alaska Anchorage, leading a team in the environment of Customer Service, Hospitality, Contract Negotiations/Sales, training, supervision & leadership, risk management, custodial practices in labor cost control and profitability. Talent for optimizing quality of service, and delivering measurable improvements to bottom-line performance. Promote engaged and empowering work culture while being an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact department success. Exceptional leadership and planning abilities to cross train personnel in hotel-like/event planning settings. Well-versed in market trends. Bringing many years of experience in customer service & event planning, and ready to take on a challenging, growth-oriented role with a trend setting organization.

  • Excellent customer service
  • Budgeting / Accounting / Financial Management.
  • Human Resources
  • Uncompromising Integrity
  • Scheduling
  • Strategic Sales, Leadership & Planning
  • Property Manager
  • Accounting, Financial Management, Public relations
  • Logistics, Risk management
  • Business Administration, Managing, Sales
  • Business correspondence, Marketing, Scheduling
  • Contract Negotiations, Marketing materials, Strategic
  • Customer relations, Negotiation, Supervising
  • Event management, Processes
  • Event Planning, Profit
  • Event coordination, Project management
Work History
Associate Director, 08/2008 - Current
Iheartmedia, Inc. Hyannis, MA,
  • Lead team of 6 full time personnel and 40 seasonal personnel, supervising daily performance as well as training and process improvement plans towards achieving giving greatest service in customer service.
  • Oversee operation budgets of $1.5M for Conference Services and $500K for Wendy Williamson Auditorium.
  • Work with tight 3 month calendar to schedule conference groups for overnight accommodations to include, meeting space, meals, catering, audio/visual, recreation and transportation needs.
  • Increase sales operations by 12-15% annually.
  • Keep operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns within facilities rental & guest housing realm – oversee 3 Residence Halls (975+ beds) and 2 Apartment complexes (50+apartments).
  • Network with local and regional businesses to promote partnerships and drive growth in areas of accommodations, conference & meeting venues, dining/catering, and to maintain repeat business.
  • Analyze life cycles, equipment, processes and effectiveness of different work strategies within Conference Services process; lease agreements, staff work consistency and linen inventory are some of my biggest challenges.
  • Team player to senior leadership in managing all aspects of housing & maintenance operations.
  • Trained, developed and advised personnel with regards to specific projects and ongoing operational needs.
  • Cross-trained staff in all areas of Conference operations for consistent knowledgeable coverage.
  • Manage and strengthen team by meeting weekly to review processes, schedules, and long-term plans.
  • Manage and improve reservations database through effective communication with tech support while troubleshooting issues.
Conference Services Conference Manager, 04/2000 - 08/2008
Georgia State University Atlanta, GA,
  • Create cost-effective event budgets by researching and comparing competitor pricing within the same radius of the university.
  • Planned and promoted hundreds of events by coordinating with clients to determine objectives and technical requirements.
  • Hired, trained and supervised departmental, and student personnel, with exceptional customer service skills to client needs.
  • Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and walk thru prior to the day of event coordination.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Generated client retention of 50% by accurately organizing and executing flawless organization with their events.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various types of conferences and events.
  • Evaluated existing plans, processes and event planning services to identify opportunities for improvement.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Conference & Catering Coordinator, 07/1997 - 04/2000
University Of Alaska Anchorage City, STATE,
  • Strengthened professional / personal relationships with guests to promote positive experiences.
  • Produced information through narratives on various sites throughout UAA campus.
  • Guided groups of up to 4-8 people on tours of Housing & UAA campus.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Established additional marketing materials that offered in-depth details about special resources to educate clients.
Public Relations Coordinator, 06/1992 - 06/1996
Pepsico Inc. Of Alaska City, STATE,
  • Established excellent customer service in areas of donation and product distribution
  • Raised brand awareness through consistent marketing efforts and product campaign launches.
  • Collaborated with media to encourage company and product coverage and promote brand mission and values.
  • Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
High School Diploma: , Expected in 05/1983
Hughesville High School - Hughesville, PA
Business Administration classes – no degree: , Expected in
University of Alaska Anchorage - Anchorage, AK

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Resume Overview

School Attended

  • Hughesville High School
  • University of Alaska Anchorage

Job Titles Held:

  • Associate Director
  • Conference Services Conference Manager
  • Conference & Catering Coordinator
  • Public Relations Coordinator


  • High School Diploma
  • Business Administration classes – no degree

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