associate director resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Certified Facility Manager with experience improving organizational performance through engaging leadership, robust strategic initiatives, strong communications skills and outreach experience, astute resource management, and the development of vigorous organizational training and professional development programs.
  • Highly skilled facility manager with expertise in staff development, communications and project management
  • Creative problem solver with experience in working with community based organizations, training programs and colleges and universities
  • Superb writer and editor including articles in numerous publications and a highly regarded facilities best practices guidebook
  • Exceptional leadership and organizational skills leading to improved organizational performance
2004 to Current
Associate Director Ihs Markit , ,
  • Research, develop, implement and evaluate facility management best practices and strategic organizational initiatives for the Office of Facilities Management and Reliability at the Smithsonian Institution.
  • Design facilities programs, oversee facility management professional development and training, and coordinate a variety of strategic initiatives (including benchmarking, targeted recruitment, strategic planning and best practices) to assess and facilitate improved organizational performance.
  • Partner with a variety of professional organizations and frequently speak publicly about the strategic positioning of facility management within the executive levels of organizations.
  • Author of The Care and Keeping of Cultural Facilities: A Best Practice Guidebook for Museum Facility Management.
01/2001 to 01/2004
Budget Officer , ,
  • Oversaw the facilities appropriations for the Smithsonian Institution, including the formulation, justification and execution of the federal and trust appropriations of the Office of Facilities Engineering and Operations.
01/1994 to 01/2001
Associate Director Department Of Defense , ,
  • Responsible for the management of staff performing facilities maintenance and repairs throughout Smithsonian facilities.
  • As the organization matured, staff performed complex maintenance and repairs previously performed only by contractors at significant cost avoidance to the Smithsonian.
Expected in 1 1975
BA: Social Work
Virginia Intermont College - ,
Social Work
Expected in 1 2009
Graduate coursework, Administration Central Michigan University 1988 Professional Certificate in Facility Management:
George Mason University - ,
Expected in
Certified Facility Manager International Facility Management Association 2009:
- ,
  • Smithsonian Institution - Washington, DC Developed career progression models for facility management occupations based on competencies; these models have been requested by other federal and private organizations to model systematic career development.
  • Developed a facility management internship program that is highly respected in the profession.
  • Identified and led a cross-organizational group of OFMR staff in the development of a strategic plan.
  • Coordinated outreach programs to a variety of technical schools and training programs to share employment opportunities at the Smithsonian Institution.
  • Developed curricula for professional development for a variety of federal occupational series' relating to facility management, administration, maintenance and operations, and contract administration.
  • Served as a Subject Matter Expert on the Federal Buildings Personnel Training Act (FBPTA) Competency Advisory Group contributing to the development of facility management training standards and curriculum for the Federal government (2009-Present) Federal Facilities Council - Washington, DC Serve as the chairperson of the Federal Facilities Council (FFC) Standing Committee on Workforce and Management Practices which is responsible for contributing to the development and retention of a workforce with the core competencies, knowledge, skills and abilities required to effectively manage federal facilities portfolios now and in the future.
  • The FFC operates under the auspices of the Board on Infrastructure and the Constructed Environment (BICE) of the National Research Council.
  • Responsible for the development of quarterly programs related to enhancing the knowledge of federal facilities employees and contributing to improved facilities personnel performance.
  • Graduate School USA - Washington, DC Developed certificate curriculum for Federal Administrative Support Professional.
  • This curriculum was a pilot project for the Graduate School to offer a certificate to federal and state government organizations (2010).
Person-Harm, Angela and Jessica. The Care and Keeping of Cultural Facilities: A Best Practice Guidebook for Museum Facility Management. Lanham: Rowman and Littlefield, 2014. Cooper, Judie. "The Making of a Book," in the Papyrus, Spring 2014. Person, A. and J. Cooper. "A work of art: The keeping of cultural facilities," in the Facility Management Journal, Jan/Feb 2011. *Awarded a 2011 FMJ Editor's Pick Award* PRESENTATIONS: Cooper, J. "How to Build and Launch a Successful Internship Program," an educational session presented to the San Diego IFMA Chapter on October 8, 2014. Cooper, J. "Real Life 101: Starting Your Career After College," an educational session presented to Smithsonian Institution interns on July 30, 2014. Cooper, J. "Organizational Change: Lead, Follow or Get Out of the Way!," an educational session at the 2014 IFMA Facility Fusion, National Harbor, MD, April 15-17, 2014 and to the senior administrative leadership of the National Science Foundation, June 25, 2014. Cooper, J. "Facility Management Smithsonian Institution Style with Jessica," a blog/podcast for Facility Success, January 2014. Cooper, J. "Branding Your FM Organization," an educational session at the 2013 IFMA World Workplace, Philadelphia, PA, October 2-4, 2013. Cooper, J. "Shaping the Next Generation of FM Leaders," an educational session at the 2012 IFMA World Workplace. San Antonio, TX, October 31-November 2, 2012. Cooper, J. and A. Person. "Facilities Best Practices that Don't Break the Bank," an educational session at the 2012 IFMA Facility Fusion Conference and Expo, Chicago, IL, April 11-13, 2012. Cooper, J. "Best Practices That Don't Break the Bank," a podcast for Lowe's Commercial Services, March 2012. Cooper, J. and A. Person. "The Care and Keeping of Cultural Facilities: Challenges of the Built Environment," presented at the 2011 Annual Meeting of the American Association of Museums, Houston, TX, May 22-25, 2011. Cooper, J. "Facility Management Career Management Strategies and Opportunities," an educational presentation to the IFMA Capital Chapter, Washington, DC, April 12, 2011. Cooper, J. "Advice for Emerging Leaders: The Best Career Investments You Can Make," an educational session at the 2011 IFMA Facility Fusion Conference and Expo, Boston, MA, March 23-25, 2011. Cooper, J. "Facilities Strategic Planning at the Smithsonian Institution," an educational presentation to the United States Department of State Overseas Buildings Operations staff, Washington, DC, May 12, 2010. Cooper, J. "FMXcellence Panel Discussion," a presentation of 2010 FMXcellence Award to OFMR and panel discussion with other award winners at the 2010 National Facilities Management &Technology Conference and Exposition, Baltimore, MD, March 16-18, 2010. Cooper, J. "Partnering for Facilities Excellence," an educational session at the 2010 IFMA Capital Chapter, Washington, DC, March 2, 2010. Kimmel, P. and J. Cooper. "Improving Building Energy Efficiency through Benchmarking," an educational session at the 2010 GOVGreen Conference and Exposition, Washington, DC, November 9-10, 2010. Cooper, J. "Workforce Development Issues," a panel discussion at the 2009 Society of American Military Engineers/IFMA Facilities management Workshop, Arlington, VA, August 26-27, 2009. Cooper, J. "Enhancing the Credibility of the Facilities Organization," an educational session at the 2009 IFMA World Workplace Conference and Expo, Orlando, FL, October 7-9, 2009. Gallinger, M. and J. Cooper. "Cleaning Management Institute and the Smithsonian: Partnering to Develop a Custodial Training Program," an educational presentation at the 2009 International Association of Museum Facilities Administrators Annual Conference, Washington, DC, November 1-4, 2009. 2
benchmarking, Facilities Management, Office, organizational, recruitment, repairs, Research, strategic, strategic planning, strategic positioning, Author
Professional Affiliations
International Facility Management Association Member of IFMA Foundation Communications Team marketing and informing members about the importance of engaging the next generation of facility management students in career opportunities (2014) Led the Capital Chapter team that successfully collaborated with Catholic University of America to establish a Master of Science in Facilities Management degree program (2013) Team member on the IFMA Executive Board Selection Committee (2013) Member of the IFMA ISO Technical Committee 267 working with other countries to establish, integrate and update international facility management standards (2013-present) IFMA Capital Chapter [Washington, DC] Education Team Chair (2010-2011) Frequent speaker at IFMA conferences and events (2006-Present) Museums and Cultural Institutions Council President (2010-2012); Treasurer (2013) Awarded 2010 Award of Excellence for Small Council* Catholic University of America Member of The Catholic University of America (CUA) Facilities Management Graduate Program Advisory Committee (2013) Guest lecturer for graduate courses relating to facilities management (2014) General Services Administration/Department of Energy - Washington, DC

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Virginia Intermont College
  • George Mason University

Job Titles Held:

  • Associate Director
  • Budget Officer
  • Associate Director


  • BA
  • Graduate coursework, Administration Central Michigan University 1988 Professional Certificate in Facility Management
  • Certified Facility Manager International Facility Management Association 2009

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: