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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Motivated professional with 18+ years of management consulting and product management experience, brings strong leadership, domain expertise and planning experience. Deep expertise in digital commerce and digital marketing in the Retail and CG industries. Expertise in conceptualizing and building end-to-end order-to-cash and financial planning solutions for Omni-Channel retail. Proven skills in building and directing strong teams to achieve challenging objectives in agile environments. Personable and reliable, desiring opportunity to use domain expertise and technical knowledge to deliver innovative solutions.

Skills
  • Digital Commerce & Omni-Channel OTC expertise
  • Retail & CG Industry experience
  • B2B pricing, deals, promotions and customer management
  • Strategy, conceptualization and roadmaps for digital solutions
  • Experience in leading collaborative agile teams
  • Relationship and partnership development
Experience
Associate Director, 05/XXX0 - Current
Ihs Markit Us Remote, CA,
  • Successfully led and delivered multi-million-dollar Digital Commerce and Order-to-Cash initiatives at Top Retail and CG client in the Cognizant portfolio
  • Engaged with clients build strategy, products and solutions for their digital initiatives to improve customer acquisition, retention and value impacting topline and bottom line growth and value operations
  • Experience in varied roles including program management, product management, solution architect and subject matter expert
  • Experience in product conceptualization, roadmap development, solution definition and business process design for digital commerce and marketing
  • Provided subject matter expertise in business process design of order-to-cash solutions for digital commerce and omni-channel retail businesses
  • Experience with revenue recognition and sales attribution modeling and alternatives in omni-channel to drive desired organization behavior
  • Experience in designing and implementing B2B digital commerce solutions encompassing customer management, pricing and promotion
  • Orchestrated agile delivery and continuous process and performance improvement models for faster time-to-market
  • Managed team of engineers, analysts and third-party vendors to deliver solutions for business-critical initiatives within time and budget constraints
  • Experience in building offerings and solutions marketed to Cognizant client’s; worked with sales teams on commercial pursuits of proprietary solutions
  • Executed engagements for client including Lowe’s, Nestle, Newell Brands, Bed Bath and Beyond, Electrolux, Shopko and JC Penny.
Project Manager, Business Analyst, 06/2005 - 05/2009
Leslie's Pool Supplies (Dba) Snellville, GA,
  • Led all aspects of IT Program, Project and Portfolio endeavors involving business, product management and engineering teams
  • Collaborated with cross-functional teams to draft project schedules and plans. Drove continuous improvement of project delivery process by providing strong program leadership
  • Delivered projects on-time and in accordance with budget and quality standards
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet quality standards and deadlines
  • Experience in working with sales and marketing teams to define Go-To-Market strategies, service offerings; worked in building responses to RFPs / RFIs
Business Analyst, 11/2002 - 05/2005
Tempur-Pedic Stow, OH,
  • Defined scope, goals and requirements of new projects in the eCommerce, Order management and Store Operations space
  • Experience in revenue recognition, financial planning and reporting
  • Conducted root cause analyses to formulate requirements to business problem
  • Worked with cross-functional teams to build solution alternatives, evaluate feasibility and build recommendations
  • Executed consulting engagements for client including ToysRUs, Hallmark, Sears Holdings Corporation.
Education and Training
Bachelor of Science: Electrical Engineering, Expected in 06/2002
-
Jadavpur University - Kolkata, India,
GPA:
MBA: Business Administration, Expected in 07/2021
-
University Of North Carolina - Fayetteville, NC,
GPA:
  • Completed 36 of 39 Credit Hours.
Master of Science: Computer Science, Expected in 11/2022
-
Georgia Institute Of Technology - Atlanta, GA
GPA:

Machine Learning Specialization

· Completed 12 of 30 Credits. Completed coursework in HCI, Health Informatics, Architecture

Additional Information

Nestle Waters Division: Spearheaded the discovery, roadmap and solution definition as the Senior Product Manager for a Digital transformation initiative to acquire, retain and service B2B and B2C customers. Engaged with business teams from marketing, finance and operations to conceptualize a digital commerce solution that enabled differentiated product assortment for B2B and retail, multi-tier pricing and promotion, commerce platform and account management for B2B and retail customers. The also solution entailed subscription order and membership features. Implemented the end-to-end order-to-cash solution with monthly invoicing and settlement, auto-payment and order level settlement options for the varied customer groups. In a subsequent phase, led the definition of the CRM solution to service the customer subscription orders, individual deliveries, invoices and payments.

Bed Bath & Beyond: Executed consulting engagements as Principal consultant to define the strategy and roadmap for integrating new acquisitions (World Market, One King’s Lane and Christmas Tree Shops) with BBB digital commerce and financial platforms. Program Management for the assimilation of the digital channel of the new acquisitions into BBB processes for consolidated fulfillment operations and integrated order-to-cash processes.

Newell Brands: Led the consulting engagement for the launch of a multi-line Direct-To-Customer digital commerce initiative for Jarden Brands (now Newell Brands). Defined business processes for forecasting, replenishment, financial planning and OTC for the new digital channels. Program management for the implementation of order management and end-to-end order-to-cash cycle for the new digital commerce channels.

Shopko: Drove multiple tracks in the Cognizant engagement at Shopko to reposition the brand, improve their digital commerce revenue and profitability. Led the analysis into sales performance and profitability to identify the best performing assortment and the fast-moving categories; thereby providing recommendations for assortment optimization. Defined the strategy and improvements for promoting under-performing categories that have potential for profit maximization. Performed financial analysis to define shipping and handling metric and provide recommendations for improvement.

Lowe's Companies: Contributed and led multiple tracks in the Cognizant engagement at Lowe's on their strategic transformation program “Services Platform” which encompassed four pillars Digital Commerce, Flexible Fulfillment / Omni-Channel fulfillment, Repair services platform and Next generation installed sales platform. This was a multi-year multi-million-dollar program executed over 7 releases. Played pivotal role, in the solution design for the order-to-cash cycle for omni-channel commerce through stores, digital commerce, contact center and sales representatives; to implement Lowe’s strategy of “flexible fulfillment” that envisioned “Order from anywhere, fulfill from anywhere (stores, DCs)”. Engaged with marketing, financial planning and accounting teams to define the revenue recognition model, sales attribution model for the omni-channel environment. In subsequent phases, designed the solution for vendor managed inventory and installed sales. Installed sales involved quote-to-order, customer project (e.g. Bath remodeling) management with vendor / supplier engagement, purchase order management, incremental settlement, revenue recognition and vendor invoicing.

Electrolux: Product management and functional design for the international B2B eCommerce program enabling order capture and customer service for B2B customers in international markets (starting with Canada). The solution encompassed a multi-language, multi-currency digital commerce platform, multi-tier B2B pricing and promotions and order-to-cash processes.

Sear's Holdings Corporation: Led the functional consulting track to design the omni-channel solution for SearsOutlet.com a greenfield eCommerce venture for the Outlet business. Enabled digital commerce, fulfillment, payment and settlement and call center functions for ship from store, home delivery and pickup at store services.

ToysRUs: Managed Infosys's ToysRUs Domestic engagement, as part of this engagement implemented key programs including alternate store fulfillment, home-delivery, in-house credit program (Private Label and Co-branded credit cards through Chase), a loyalty program – Rewards R Us, Baby Registry, PCI Compliance project. Implemented the revenue recognition and sales attribution for alternate store and home delivery fulfillment models

Certifications

Certified Scrum Product Owner

Advanced Certified Scrum Product Owner

GA Individual Qualification

IBM Data Science Professional Certification

SAS Certifications (Statistical Decisions using ANOVA and Regresson, Programming Essentials, SAS Enterprise Advanced Querying)

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School Attended

  • Jadavpur University
  • University Of North Carolina
  • Georgia Institute Of Technology

Job Titles Held:

  • Associate Director
  • Project Manager, Business Analyst
  • Business Analyst

Degrees

  • Bachelor of Science
  • MBA
  • Master of Science

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