Associate Director resume example

Nestle Waters Division: Spearheaded the discovery, roadmap and solution definition as the Senior Product Manager for a Digital transformation initiative to acquire, retain and service B2B and B2C customers. Engaged with business teams from marketing, finance and operations to conceptualize a digital commerce solution that enabled differentiated product assortment for B2B and retail, multi-tier pricing and promotion, commerce platform and account management for B2B and retail customers. The also solution entailed subscription order and membership features. Implemented the end-to-end order-to-cash solution with monthly invoicing and settlement, auto-payment and order level settlement options for the varied customer groups. In a subsequent phase, led the definition of the CRM solution to service the customer subscription orders, individual deliveries, invoices and payments.

Bed Bath & Beyond: Executed consulting engagements as Principal consultant to define the strategy and roadmap for integrating new acquisitions (World Market, One King’s Lane and Christmas Tree Shops) with BBB digital commerce and financial platforms. Program Management for the assimilation of the digital channel of the new acquisitions into BBB processes for consolidated fulfillment operations and integrated order-to-cash processes.

Newell Brands: Led the consulting engagement for the launch of a multi-line Direct-To-Customer digital commerce initiative for Jarden Brands (now Newell Brands). Defined business processes for forecasting, replenishment, financial planning and OTC for the new digital channels. Program management for the implementation of order management and end-to-end order-to-cash cycle for the new digital commerce channels.

Shopko: Drove multiple tracks in the Cognizant engagement at Shopko to reposition the brand, improve their digital commerce revenue and profitability. Led the analysis into sales performance and profitability to identify the best performing assortment and the fast-moving categories; thereby providing recommendations for assortment optimization. Defined the strategy and improvements for promoting under-performing categories that have potential for profit maximization. Performed financial analysis to define shipping and handling metric and provide recommendations for improvement.

Lowe's Companies: Contributed and led multiple tracks in the Cognizant engagement at Lowe's on their strategic transformation program “Services Platform” which encompassed four pillars Digital Commerce, Flexible Fulfillment / Omni-Channel fulfillment, Repair services platform and Next generation installed sales platform. This was a multi-year multi-million-dollar program executed over 7 releases. Played pivotal role, in the solution design for the order-to-cash cycle for omni-channel commerce through stores, digital commerce, contact center and sales representatives; to implement Lowe’s strategy of “flexible fulfillment” that envisioned “Order from anywhere, fulfill from anywhere (stores, DCs)”. Engaged with marketing, financial planning and accounting teams to define the revenue recognition model, sales attribution model for the omni-channel environment. In subsequent phases, designed the solution for vendor managed inventory and installed sales. Installed sales involved quote-to-order, customer project (e.g. Bath remodeling) management with vendor / supplier engagement, purchase order management, incremental settlement, revenue recognition and vendor invoicing.

Electrolux: Product management and functional design for the international B2B eCommerce program enabling order capture and customer service for B2B customers in international markets (starting with Canada). The solution encompassed a multi-language, multi-currency digital commerce platform, multi-tier B2B pricing and promotions and order-to-cash processes.

Sear's Holdings Corporation: Led the functional consulting track to design the omni-channel solution for SearsOutlet.com a greenfield eCommerce venture for the Outlet business. Enabled digital commerce, fulfillment, payment and settlement and call center functions for ship from store, home delivery and pickup at store services.

ToysRUs: Managed Infosys's ToysRUs Domestic engagement, as part of this engagement implemented key programs including alternate store fulfillment, home-delivery, in-house credit program (Private Label and Co-branded credit cards through Chase), a loyalty program – Rewards R Us, Baby Registry, PCI Compliance project. Implemented the revenue recognition and sales attribution for alternate store and home delivery fulfillment models