associate director resume example with 20+ years of experience
Dedicated Associate Director knowledgeable about business practices in the Executive Education industry. Adept at supporting and enhancing learning development and project management with a decisive leadership style and strategic approach to decision making. Offering 15 years of progressive experience in Executive Education.
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- Understand the needs of corporate clients. Work collaboratively with clients and Wharton faculty to develop robust solutions, design customized curricula, and identify appropriate internal/external Wharton faculty to ensure learning objectives are met. Ensure high quality customer experience throughout the learning journey (pre-, during, and post-program) across their portfolio.
- Cultivate and deepen relationships with all existing clients to ensure satisfaction and retention. Deepen relationships by identifying needs for new custom programs for existing clients and market open programs to existing clients. Collaborate with Business Development to market new programs to existing clients.
- Design and oversee implementation of appropriate post-program follow up to measure client’s satisfaction and their ability to apply learning solutions. Actively engage in follow-up practices with program participants, client representatives, program sponsors, and faculty. Measure and report outcomes.
- Demonstrate financial acumen, and be responsible for assuring targeted contribution to the profitability of the department through assisting with pre-program P&L and ongoing cost management.
- Manage the effort of the Delivery Team to ensure that all logistical issues for onsite and offsite programs are delivered with exceptional customer service for client and faculty. Provide post-program feedback to Delivery Team.
- Collaborate with colleagues from the Business Development Team on new proposals and presentations, and contribute to development of pre-program P&L’s, as needed.
- Serve as an advocate and role model in using the latest technology in designing and delivering executive education programs; keep current on developments (business and executive development issues) including Connected Learning and other related cross School initiatives.
- Become proficient in all current and future office processes and administrative systems, which support scheduling, faculty compensation, and client management (e.g. CRM/Salesforce, Engage, etc.).
Collaborate with Client Service Director and Wharton faculty on instructional design, development and delivery of professional development and executive education learning programs.
Oversee the delivery and logistical execution of executive education programs from design phase to execution for legacy clients, which include FINRA (Financial Industry Regulatory Authority), Del Monte, NFL, CUES (Credit Union Executive Society), ASIS International, International Foundation of Employee Benefit Plans.
Serve as primary relationship manager to clients and faculty for all programs in assigned portfolio.
Achieve project goals through matrix management while driving forward all aspects of program logistics from inception to delivery.
Succeed in managing concurrently running events, meeting client budgets, acting as client liaison and analyzing participant feedback and post-program surveys.
Demonstrated ability, willingness adaptability to work internationally with ease across cultures and geographies.
Experience with managing teambuilding activities, action learning projects, simulations, negotiation sessions, and virtual classrooms.
Oversaw the logistical details of corporate training and professional development of c-suite executives from leading global companies and organizations.
Led the project management efforts of each educational program; tracked participant registrations, managed faculty presentations and classroom materials.
Created work plans that detailed the timeline of each project and monitored outcomes.
- Supervise the service team member and support staff including setup, utilities, maintenance, and security
- Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
- Manage vendor relations pertaining to technology and housekeeping
- Coordinate service between teams and monitor inventory and counts for culinary needs
- Enforce all rules and regulations and ability to carry out all safety and emergency programs
- Ensure positive overall client satisfaction
- Provide administrative support for board and investor meetings as well as financial reporting team
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Resume Overview
School Attended
- Peirce College
Job Titles Held:
- Associate Director
- Program Manager
- Program Coordinator
- Operations Specialist
Degrees
- Bachelor of Science
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