Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
With over fifteen years with higher education experience I have a strong expertise in developing more strategic, focused and efficient processes utilizing new or existing technologies.  My experience with both domestic and international markets has allowed me great insight on how procedures and policies best serve both the institution and the student.  
Core Qualifications
  • Results-oriented
  • Operations Management
  • Change Management
  • Training and development
  • Computer Proficient
  • Process Improvement
  • CRM Systems
  • Creative Problem Solving
Professional Experience
01/2015 to 01/2016 Associate Director Jevs Human Services | Camden, NJ,
  • Evaluated application processes to map plan for operational improvement.
  • Organized and managed CRM (Slate) training and development for school staff.
  • Developed training and position development plan for three new Recruitment Specialist roles.
  • Completed online application for updates to align with more efficient processes for six programs.
  • Worked closely with Senior Director of Technology to manage CRM projects.
  • Developed communication plan content incorporating application process logic for increased applications.
  • Collaborated with individual program directors to develop recruitment strategy to increase enrollment.
01/2014 to 01/2015 Director of Graduate Admissions and Enrollment Johns Hopkins University | City, STATE,
  • Developed series of enrollment management reports to support data driven strategic enrollment decisions.
  • Successfully overhauled the graduate admission website content to allow for a more self-service experience for all users.
  • Redesigned online application and incorporated dynamic logic for a better applicant experience and increased completed applications by 50%.
  • Implemented a more efficient, paperless automated application review process using existing technology at no additional costs.
  • Developed key communication plans which led to an increase of completed applications and yield.
  • Saw an increase of over 1500 completed applications prior to the previous three application cycles.
  • Eliminated over $80,000 in hiring temporary work staff and office supplies with new process in the first year.
  • Increased enrollment in master degree engineering programs that led to significant increased revenue for the college.
  • Repurposed processing position into a Diversity Initiative Recruitment Specialist position to actively recruit URM students.
  • Led initial search for new CRM solutions to prepare for expiring application system contract.
01/2013 to 01/2014 Director of Graduate System Services Illinois Institute Of Technology | City, STATE,
  • Managed the application process from inquiry to enrollment using new and existing technologies.
  • Oversaw and created application forms through Recruiter and internal portals.
  • Resolved technical solutions to improve system operations.
  • Provided on-going support and training for admission staff.
  • Continued duties from previous role.
01/2010 to 01/2013 Director of Graduate Admission and Processing Illinois Institute Of Technology | City, STATE,
  • Implemented and wrote communication plan incorporating new application process.
  • Organized activities including department welcome letters, calls to admitted students and webinar events that increased yield by an average of 25% from previous years across all academic programs.
  • Assisted in the Graduate Admission website redesign and launch that contributed to a decrease in about 1500 application status emails from the previous three years.
  • Integrated the use of workflow to manage admission processes more efficiently leading to a reduction in admission decisions and I-20 issuance from two weeks to one week.
  • Led Chinese social media initiative to increase prospects and enrollments by over 100%.
  • Designed Student Portal functionality to allow applicants a self-service experience, significantly reducing application status phone calls and emails.
01/2006 to 01/2010 Deputy Director of Graduate Admission and Special Projects Illinois Institute Of Technology | City, STATE,
  • Managed and supervised admission staff of eight.
  • Oversaw compliance with regulations established by Department of Homeland Security, and with standards established by accreditation organizations and the university.
  • Successfully developed partnerships with local ESL schools that increased more diverse international applicant pool.
  • Developed paperless application processing and policies to reduce time to decision and increase acceptance of offers and increased yield.
  • Implemented more streamlined process that led to cost savings in student employment, supplies and overtime pay.
  • Increased international student enrollment by over 50% from previous five years.
01/2003 to 01/2006 Associate Director of Graduate Admission Illinois Institute Of Technology | City, STATE,
  • Increased productivity by managing workflow of data entry coordinators, admission assistants, and temporary workers that prevented backlogs in applications, decision processing, applicant and student inquiries via email and phone.
  • Assisted the Director with the hiring, training, and supervision of data entry coordinators, admission assistants, and temporary workers.
  • Developed and maintained system documentation and procedural manual for admission and data entry coordinators.
  • Provided credential evaluation training and workshops for graduate admission staff on an ongoing basis.
  • Served as Designated School Official (DSO) and issued over 3000 I-20 documents annually.
  • Trained staff in SEVIS compliance and procedure issues.
  • Assisted in the launch of contact management software, Recruitment Plus and guided others in its use.
  • Supervised and managed clerical staff.
  • Planned and executed annual new student orientation for incoming class of 500.
  • Served on implementation committee for a new university-wide student information system.
  • Assisted in development of marketing materials and strategic plan.
01/2001 to 01/2003 Graduate Admission Coordinator Illinois Institute Of Technology | City, STATE,
  • Evaluated over 1500 application credentials yearly for specific academic departments.
  • Represented the Graduate College in recruiting-related activities.
01/2000 to 01/2001 International Admissions Counselor/Advisor Kendall College | City, STATE,
  • Established articulation agreements with area ESL schools.
  • Evaluated foreign credentials at secondary and post-secondary levels.
  • Recruited and reviewed international student applications.
  • Properly executed all immigration forms necessary for nonimmigrant admission and maintenance of student status.
  • Supported the marketing and admissions efforts of the Director of Admission.
  • Prepared international student support materials including handbooks and newsletters.
Education and Training
Expected in May 2008 Master of Public Administration | Illinois Institute of Technology, Chicago, IL GPA:
Expected in 1999 Bachelor of Arts | Sociology, French Western Michigan University, Kalamazoo, MI GPA:
Sociology, French
Community Involvement
Leadership Alliance Annual Meeting, 2014 NAGAP National Meeting, 2009, 2010, 2011, 2014 NAGAP Seminar, 2012, 2013, 2016 State NAFSA: Association of International Educators, 2000, 2002, 2003 NAFSA: Association of International Educators National Annual Conference 2001, 2002, 2003, 2006, 2007, 2010, 2011 Diploma Mill Workshop, November 2001
academic, Chinese, clerical, contact management, content, CRM, data entry, email, forms, hiring, letters, logic, Director, managing, marketing, marketing materials, materials, office, newsletters, policies, processes, Recruitment, recruiting, Recruiter, strategy, strategic, supervision, system documentation, phone, website, website content, workflow, workshops

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School Attended

  • Illinois Institute of Technology
  • Western Michigan University

Job Titles Held:

  • Associate Director
  • Director of Graduate Admissions and Enrollment
  • Director of Graduate System Services
  • Director of Graduate Admission and Processing
  • Deputy Director of Graduate Admission and Special Projects
  • Associate Director of Graduate Admission
  • Graduate Admission Coordinator
  • International Admissions Counselor/Advisor


  • Master of Public Administration
  • Bachelor of Arts

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