Associate Director Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Committed Executive eager to leverage 23 years in community-facing roles to promote healthy and thriving communities. Well-versed in county program management, contract management, gap analysis and site oversight. Possess the ability to partner with cross-functional teams and explore alternatives to reach outcomes that are supported and accepted by various community leaders. I am a team leader, mentor and influencer who is instrumental in cultivating positive relationships and encourage empowerment. A resourceful and proactive leader with superior work ethic. Achievements include improving outreach and operations in order to maximize community program success and resource utilization.

  • Financial leadership
  • Key relationship development
  • Issue and conflict resolution
  • Contract development and management
  • Policy improvements
  • Program coordination
  • Compliance standards
  • Program leadership
  • Partnership development
  • Project planning
Associate Director , 11/2017 to Current
Johnson & JohnsonLas Piedras, PR,
  • Envisioned, initiated, established, co-developed and co-implemented under the direction of DPH and Department of Health Services, the County’s first African American Infant and Maternal Mortality Community Action Team.
  • Works with DHS, DPH, and DMH internal and external stakeholders to develop regional-SPA level community action teams.
  • Provides mentorship, and influence to several DPH, DHS and DMH Staff Analysts, Health Program Analysts, Community Based Organization Executive Directors, Program Managers, Clinicians, Nurses, Doulas, and Community members.
  • Engage external subject matter experts to drive analysis, troubleshoot critical process related deviations and process improvements.
  • Document research findings and prepare polished reports highlighting results and potential improvement strategies.
  • Evaluate internal systems and prepare training initiatives to mitigate ongoing problems.
  • Conduct strategic negotiations with government agencies for multi-million dollar change orders.
  • Strengthen documentation traceability, develop organizational systems for contracts, records, reports and agendas.
  • Analyze data and prepared for compilation into reports to be distributed to other key stakeholders.
  • Organize the development and implementation of a diverse marketing campaign collateral, including videos, social media posts and blogs.
Contract Manager, 10/2007 to 10/2016
Chenega CorporationDugway, UT,
  • Encompassed overall control of $6M funded program and 9 contractors to support the implementation of the Children’s Health Outreach, Enrollment, Utilization and Retention (CHOEUR) Services Agreements.
  • Improved cross-departmental cooperation and information communication processes by providing routine investigations and technical assistance.
  • Served as Project Manager for collaboration with community stakeholders, DPH and Health Services staff to develop equitable services.
  • Tracked progress by employing program documentation, directives, funding information and other vital program materials.
  • Managed all training in regards to staff development, change management and technical operations and controls.
  • Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
Contract Manager, 05/2002 to 09/2007
Chenega CorporationFort Carson, CO,
  • Provided contract management/auditing of 13 County Service agreements for BIH Program/POE Project budgeted at $3M.
  • Co-developed the Black Infant Health RFP.
  • Identified and mitigated business and legal risks in prospective and existing contracts.
  • Investigated and resolved compliance problems with independent approach focused on implementing and maintaining sound practices.
Program Manager , 04/2000 to 05/2002
Bart & AssociatesCharleston, SC,
  • Managed assigned HIV Counseling & Testing Mobile Units/Anonymous Testing site contracts.
  • Designed, planned and monitored the implementation of HIV counseling, testing and education services.
  • Supervised a team of 9 Community Services Counselors to ensure optimal performance while training staff on best practices and protocol.
  • Cultivated relationships with community groups, project stakeholders and funding sources to maximize program outreach.
Education and Training
MBA: , Expected in 05/2020
American Jewish University - Los Angeles, CA,
Bachelor of Science: Health Science, Health Care Management, Expected in 01/2000
California State University Dominguez Hills - Carson, CA,
Activities and Honors
Black Women for Wellness County of Los Angeles Board Supervisor, Mark Ridley-Thomas, City of Los Angeles Councilmember Bernard Parks & Ninth Council District President Pro Tempore Jan Perry Commendations
  • Outstanding Community Service Award presented by DMH SPA 6 Clergy - March2021
  • Assemblymember Sydney Kamlager-54th District - Sister Circle Award - March 2021
  • Stratiscope's 2021 Impact Makers to Watch Award - January 2021

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School Attended
  • American Jewish University
  • California State University Dominguez Hills
Job Titles Held:
  • Associate Director
  • Contract Manager
  • Contract Manager
  • Program Manager
  • MBA
  • Bachelor of Science

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