associate director resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.

Dedicated to developing team members' strengths to build dynamic and high-performing teams who surpass company goals.

Exceptional Operations Manager focused on resources and Services . Determined to cut costs without impacting the quality of products and services. Reliable team player committed to building high-performing teams.

  • Cost reduction strategies
  • Customer relations specialist
  • Process improvement
  • Quality assurance and control
  • Detail-oriented
  • Natural leader
  • Fluent in Spanish
  • Organized
  • Unsurpassed work ethic
  • Work flow planning
  • Budgeting and forecasting
Cal State Hayward Hayward, CA Expected in 1999 Bachelor of Arts : Education - GPA :

- Press Ganey

- Ritz Carlton Leadership Trainings

- Packard Leadership Development- Multipliers

Work History
Johnson & Johnson - Associate Director
Kentucky, AR, 10/2019 - Current
  • Promote partnerships and drive growth by reaching out to local and regional businesses.
  • Engage in strategic development to optimize maintenance productivity, technology integration and process efficiency.
  • Engage external subject matter experts to drive analysis and troubleshooting of critical process related deviations and process improvements.
  • Support operation by elevating investigations, strategic plans and schedules.
  • Manage operational transitions initiated by changes in regulatory requirements to mitigate negative impact and ensure compliance.
  • Troubleshot and resolve issues during processes to maintain operational readiness.
  • Direct all levels of operation management.
  • Established positive working relationships with vendors to maintain supply chain's ability to support production demand.
  • Address gaps in technology, capacity and sourcing.
Lucile Packard Children's Hospital - Manager, Lobby Operations / Patient Experience
City, STATE, 08/2004 - 09/2019
  • Implemented concierge service for families in hospital.
  • Submitted strategic plans for program improvements for lobby operations.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Improved customer service ratings through positive coaching for personnel.
  • Monitored program effectiveness by working with admissions, infection control, parking program, Media and Center for Quality.
  • Reviewed customer feedback through Press Ganey scores
  • Created and implemented external and internal communications strategies for key Organization initiatives to enhance patient experience.
  • Developed plans for resource center to serve families needs throughout their journey for new areas in hospital expansion.
  • Develop plans for departure lounge to create efficient discharge process for families with patient unit, front desk personnel and valet services.
San Mateo Unified District - Bilingual / Special Education Teacher
City, STATE, 08/1999 - 07/2004
  • Successfully improved student participation in classroom through integration of creative role-playing exercises.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Served on School Affiliation Board and revised institute's policies and rules.
  • Introduced special outreach programs to department chair in effort to increase institution's interest in community service.
  • Developed program to work with students and increase interest in higher learning.
  • Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects.
  • Met with parents to resolve conflicting educational priorities and issues.
  • Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies
Auto Trader Magazines - Manager, Customer Service / Private Sales
City, STATE, 02/1994 - 06/1999
  • Supervised a costumer service team and 17 sales associates.
  • Managed capital funding requests of up to five million from project approval to project closeout.
  • Reduced employee turnover through ongoing training and providing personal growth.
  • Helped earn the company 92% customer satisfaction ratings by providing a personal approach.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
  • Promoted withinthedepartmentand to Manager of lobby operation / Patient experienceevery2 years of service.
  • Volunteer Work- Operation RainbowCoordinator. Coordination of medical team abroad to performorthopedic surgeries for kids. Humanitarianaward.
  • Reduced lost workdays and recordable incidents tounder 10%by implementing a safety awareness program.​
  • Increased company communication through consensus-building and cross-functional geographical team coordination and development in the lobby.
  • Grace award winner in 2008 as a special honoree to Employee of the year
  • R.O.S.E Pin Awardwinnerfor exemplifying extraordinary familycentered care, and PCARES values and service standards.

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Resume Overview

School Attended

  • Cal State Hayward

Job Titles Held:

  • Associate Director
  • Manager, Lobby Operations / Patient Experience
  • Bilingual / Special Education Teacher
  • Manager, Customer Service / Private Sales


  • Bachelor of Arts

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