LiveCareer-Resume

associate director resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.

Dedicated to developing team members' strengths to build dynamic and high-performing teams who surpass company goals.

Exceptional Operations Manager focused on resources and Services . Determined to cut costs without impacting the quality of products and services. Reliable team player committed to building high-performing teams.

Skills
  • Cost reduction strategies
  • Customer relations specialist
  • Process improvement
  • Quality assurance and control
  • Detail-oriented
  • Natural leader
  • Fluent in Spanish
  • Organized
  • Unsurpassed work ethic
  • Work flow planning
  • Budgeting and forecasting
Education
Cal State Hayward Hayward, CA Expected in 1999 Bachelor of Arts : Education - GPA :
Certifications

- Press Ganey

- Ritz Carlton Leadership Trainings

- Packard Leadership Development- Multipliers

Work History
Johnson & Johnson - Associate Director
Kentucky, AR, 10/2019 - Current
  • Promote partnerships and drive growth by reaching out to local and regional businesses.
  • Engage in strategic development to optimize maintenance productivity, technology integration and process efficiency.
  • Engage external subject matter experts to drive analysis and troubleshooting of critical process related deviations and process improvements.
  • Support operation by elevating investigations, strategic plans and schedules.
  • Manage operational transitions initiated by changes in regulatory requirements to mitigate negative impact and ensure compliance.
  • Troubleshot and resolve issues during processes to maintain operational readiness.
  • Direct all levels of operation management.
  • Established positive working relationships with vendors to maintain supply chain's ability to support production demand.
  • Address gaps in technology, capacity and sourcing.
Lucile Packard Children's Hospital - Manager, Lobby Operations / Patient Experience
City, STATE, 08/2004 - 09/2019
  • Implemented concierge service for families in hospital.
  • Submitted strategic plans for program improvements for lobby operations.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Improved customer service ratings through positive coaching for personnel.
  • Monitored program effectiveness by working with admissions, infection control, parking program, Media and Center for Quality.
  • Reviewed customer feedback through Press Ganey scores
  • Created and implemented external and internal communications strategies for key Organization initiatives to enhance patient experience.
  • Developed plans for resource center to serve families needs throughout their journey for new areas in hospital expansion.
  • Develop plans for departure lounge to create efficient discharge process for families with patient unit, front desk personnel and valet services.
San Mateo Unified District - Bilingual / Special Education Teacher
City, STATE, 08/1999 - 07/2004
  • Successfully improved student participation in classroom through integration of creative role-playing exercises.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Served on School Affiliation Board and revised institute's policies and rules.
  • Introduced special outreach programs to department chair in effort to increase institution's interest in community service.
  • Developed program to work with students and increase interest in higher learning.
  • Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects.
  • Met with parents to resolve conflicting educational priorities and issues.
  • Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies
Auto Trader Magazines - Manager, Customer Service / Private Sales
City, STATE, 02/1994 - 06/1999
  • Supervised a costumer service team and 17 sales associates.
  • Managed capital funding requests of up to five million from project approval to project closeout.
  • Reduced employee turnover through ongoing training and providing personal growth.
  • Helped earn the company 92% customer satisfaction ratings by providing a personal approach.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
Accomplishments
  • Promoted withinthedepartmentand to Manager of lobby operation / Patient experienceevery2 years of service.
  • Volunteer Work- Operation RainbowCoordinator. Coordination of medical team abroad to performorthopedic surgeries for kids. Humanitarianaward.
  • Reduced lost workdays and recordable incidents tounder 10%by implementing a safety awareness program.​
  • Increased company communication through consensus-building and cross-functional geographical team coordination and development in the lobby.
  • Grace award winner in 2008 as a special honoree to Employee of the year
  • R.O.S.E Pin Awardwinnerfor exemplifying extraordinary familycentered care, and PCARES values and service standards.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Cal State Hayward

Job Titles Held:

  • Associate Director
  • Manager, Lobby Operations / Patient Experience
  • Bilingual / Special Education Teacher
  • Manager, Customer Service / Private Sales

Degrees

  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: