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associate community director resume example with 9+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic Future Community Director eager to contribute to team success through hard work, attention to detail and excellent customer service skills. Clear understanding of tenants rights, office operations and importance of communication with Service Team and Marketing Representatives to ensure resident satisfaction. Motivated to learn, grow and excel in Property Management with Rangewater.

Skills
  • Payment processing
  • Document management
  • Database Management
  • Leasing and sales
  • Tenant and eviction laws
  • Customer service-focused
Work History
02/2020 to Current Associate Community Director Halstead Management Company, Llc | New York, NY,

· Completed Pre-close and Accounting Month End each month in a timely manner and without errors.

· Oversaw property compliance with local and federal laws regarding rental communities.

· Assisted Service Director with move-out inspections as needed and maintained detailed records at the end of tenants' leases.

· Received and deposited rent payments daily.

· Responded to tenant complaints and followed up after action was taken to ensure satisfaction.

· Scheduled meetings, showings, and appointments for potential tenants and vendors

· Maintained accurate commission records on leases and renewals for bonus purposes

· Managed leasing staff and leasing files from application to move in

· Completed background checks for tenant screening.

· Consistently communicated with current residents to secure lease renewals

· Managed unit preparation and turn schedule along with service team to ensure timely results

· Assisted leasing staff with property tours, lease preparation and move ins.

· Reviewed applicant and resident files regularly to ensure compliance with federal laws and company standards.

· Greeted prospective residents and qualified them by covering all required criteria

· Completed community tours by demonstrating knowledge of the product to meet customers' needs

· Completed leasing packages for all rentals and maintained 96% or higher occupancy rate

· Performed administrative duties such as facilitating on-site resident transfers, coordinating pest control services, communicating with residents via written correspondence and administering lease renewals

10/2015 to 02/2020 Assistant Property Manager Arthur Riggs Real Estate Group | City, STATE,

· Created financial reports for each complex at the end of every month.

· Oversaw property compliance with local and federal laws regarding rental properties.

· Performed move-out inspections and notified residents of any outstanding charges and balances.

· Received and deposited rent payments daily.

· Responded to tenant complaints and followed up after action was taken to ensure satisfaction

· Scheduled meetings, showings, and appointments for potential tenants and vendors

· Managed leasing staff and leasing files from application to move in

· Created financial reports for each complex at the end of every month.

· Oversaw property compliance with local and federal laws regarding rental properties.

· Maintained accurate commission records on leases and renewals for bonus purposes.

· Completed background checks for tenant screening.

· Communicated with current residents to secure lease renewals

· Coordinated with maintenance team to ensure vacant units were made ready for new move ins within 5 days.

· Managed payables, processed invoices for payment and communicated with vendors to ensure timely payment of invoices.

· Created and distributed monthly resident newsletters

· Assisted leasing staff with property tours, online marketing campaigns, lease preparation and move ins.

· Reviewed applicant and resident files regularly to ensure compliance with federal laws and company standards.

· Greeted prospective residents and qualified them by covering all required criteria

· Completed property tours by demonstrating knowledge of the product to meet customers' needs

· Completed leasing packages for all rentals and maintained 90% or higher occupancy rate

· Processed approval and denial letters in a timely manner in accordance with the Fair Credit Reporting Act

12/2011 to 10/2015 Housing Choice Voucher Specialist Hopewell Redevelopment & Housing Authority | City, STATE,

· Scheduled and completed all annual recertification appointments on a monthly basis

· Collected the necessary verifications to complete interim changes to family case files

· Updated the Housing Choice Voucher waiting list on a monthly basis

· Sent correspondence to all applicants entering the Housing Choice Voucher program

· Responded to program participants' concerns in a timely manner, ensuring a satisfactory resolution when possible

· Assisted homeowners and/or prospective landlords with adding vacant listings to the Housing Authority's available rental list

· Maintained an active awareness of Fair Housing Laws and the Virginia Residential Landlord Tenant Act

Education
Expected in 12/2019 to to Associate of Science | Criminal Justice John Tyler Community College, Chester, VA , GPA:

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Resume Overview

School Attended

  • John Tyler Community College

Job Titles Held:

  • Associate Community Director
  • Assistant Property Manager
  • Housing Choice Voucher Specialist

Degrees

  • Associate of Science

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