Focused and attentive Staff Member with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity.
Empathetic CNA commended for chart accuracy, effective team collaboration and unprecedented patient relations. Interacts with patients from diverse cultures and backgrounds. In-depth knowledge of medical terminology and HIPAA regulations.
Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Skills
Team building
Organization
Communications
Problem resolution
Customer service
Cooking meals
Guest Services
Food Preparation and Safety
Ordering Procedures
Menu Memorization
Customer engagement
Cash Handling
Food preparation
Beverage preparation
Hospitality service expertise
Point of Sale Knowledge
Inventory Restocking
Telephone etiquette
Verbal and written communication
Product promotion
Communication skills
Adaptable
Trustworthy companion
Compassionate
Work History
07/2019 to 03/2020
Assisted Living CaregiverDanville Services Of Oregon Llc – Heber City, UT,
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Guided patients to restroom to support bladder and bowel relief requirements.
Monitored and assisted residents through individual service plans.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Remained alert to problems or health issues of clients and competently responded.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Replaced bandages, dressings and binders to care for wounds and encourage healing.
Handled incoming mail, bills and invoices and completed appropriate actions.
Assisted patients with self-administered medications through Action and Action.
Determined specific needs and provided most appropriate level of services for patient well-being.
Documented vitals, behaviors and medications in client medical records.
Entrusted to handle confidential and sensitive situations in professional matter.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Planned, prepared and served meals and snacks according to prescribed diets.
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Conferred with Nurse to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Recognized and reported abnormalities and/or changes in patients' health status to case manager.
04/2018 to 07/2019
Certified Nursing AssistantSt Mary's Health System – Merrimack, NH,
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep Job titles informed of changes.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Transported patients between rooms and appointments or testing locations.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Participated in fun activities, including bingo and cards with patients each 8-16 hour shift to boost mood, improve overall memory and provide light entertainment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Cared for average of 40 patients per 8-16 hours in Longterm Care/ Rehab facility, delivering high-quality, efficient support to meet all needs.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
01/2016 to 04/2018
Sales AssociateConn's, Inc. – College Station, TX,
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Operated cash register for cash, check and credit card transactions with accuracy.
Checked prices for customers and processed items sold by scanning barcodes.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Assisted customers by answering questions and fulfilling requests.
Increased sales by offering advice on purchases and promoting additional products.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Used cash registers and POS systems to request and record customer orders and compute bills.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Worked with Shift Managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Assisted customers with special services, account updates and promotional options.
Prepared and submitted end-of-shift reports
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Answered questions about store policies and concerns to support positive customer experiences.
Educated customers on promotions to enhance sales.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
09/2015 to 04/2018
Sandwich ArtistCoborn's – Baxter, MN,
Maintained clean, sanitized and well-organized food preparation zones.
Promoted customer loyalty by efficiently handling food and service complaints.
Efficiently prepared sandwiches and other menu items for guests.
Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Operated manual and electric appliances to peel, slice and trim food.
Organized work areas to foster efficiency and model exceptional kitchen etiquette.
Performed shift change tasks each day to keep store efficient and neat.
Communicated menu item information and offered suggestions to promote featured products.
Checked completed orders for accuracy and bagged meals for easy carrying.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Executed sandwich artistry duties with very low occurrence of errors.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Used varied meal preparation methods to create preselected food offerings for catering clients.
Assisted guests, including offering personable greetings and taking orders.
Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Trained team members to prepare sandwiches and other items according to instructions.
Provided product information and menu item explanation in consideration of dietary restrictions.
Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
Cleaned food preparation areas, tools and equipment.
Assisted customers in choosing menu items by providing food complementing information.
Interpreted food order slips per shift to prepare food according to customer orders.
Processed payments and counted change to complete transactions.
Education
Expected in 05/2010
: Roscommon High School - Roscommon, MI GPA:
Expected in 06/2012
Associate of General Studies: Kirtland Community College - Roscommon, MI GPA:
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