Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
  • An energetic, fast-learning individual with strong leadership and communication skills, and a strong inclination towards delivering a quality product. Experienced in artificial intelligence wealth management applications, equity and fixed income trading platforms along with strong knowledge of financial products.
  • Solid experience in System Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC), Proficient with Agile-Scrum, Waterfall, V-model methodologies.
  • Comprehensive understanding of Capital Markets along with Fixed income, Equities, Derivatives, Cryptocurrency and differences in Overall Trade Life Cycle.
  • Knowledge of Agile and Waterfall methodologies and its phases - Requirements gathering, Analysis/design, Development and Testing.
  • Production Support experience - responding to and diagnosing problems reported by clients, as well as supporting the helpdesk by providing explanations/offering solutions
  • Experience with Application Programing Interface, Firewall, IP Address and troubleshooting Connectivity between initiators and acceptors.
  • Participated in root cause analysis for defects and provided process improvement suggestions to eliminate future occurrences of similar defects.
  • Ability to execute multiple projects simultaneously and function optimally under pressure.
  • Committed, resourceful, with excellent communication and presentation skills.
  • Takes pride in going beyond and above the requirement minimum.
  • Team player with the ability to collaborate with diverse team members and coordinate with offshore participants.
  • Business strategy creation
  • Hiring coaching and mentoring
  • Performance monitoring and evaluation
  • Process Optimization/Improvements
  • Business development and operations management
  • Windows, Unix/Linux, Mac OSX
  • HTML, XML, VB Script, FIX protocol
  • MS SQL Server, Oracle MySQL
  • HP QTP/ UFT, HP Quality Center/ALM, JIRA, Bugzilla, Verifix
06/2018 to Current Assistant Vice President Jefferies Financial Group Inc. | NJ, State,
  • NBA - Next Best Action is an artificial intelligence-based recommendation engine for investment and wealth management ideas that financial advisors can present to their clients.
  • It uses predictive analytics and machine learning to comb through research reports, market data streams, and client databases to develop insights about clients, market events and the impact of events on clients’ portfolio.
  • Responsibilities:.
  • Monitor, support and proactively engage financial advisor's regarding digital platform production issues and use feedback to enhance user experience.
  • Liaise with Technology and Business areas to drive prioritization decisions, data requirements, implementations, testing and maintenance.
  • Partner with business/product areas to develop specific distribution strategies for their investment ideas.
  • Define product feature strategy and product road maps with clear objectives and long-term vision.
  • Complete a comprehensive assessment of market offerings, product gaps and client needs.
  • Act as point of communication for product expertise, requirements and roadmap validation with engineering and business teams.
  • Team Hiring manager – hired and coached a successful team that is filled with positivity, kindness and accountability.
  • Oversee the development of the application technological structure to ensure efficient workflow; work with team members to design, research and implement solutions.
04/2016 to 06/2018 Application Support Analyst/Fix Onboarding Specialist Cgi Group Inc. | West Sacramento, CA,
  • TOS – Thinkorswim a comprehensive trading and analytical platform offered by TD Ameritrade.
  • The platform allows self-directed investors and traders to find trading opportunities, analyze those opportunities in many ways and then proceed to make trades.
  • Application allows users to analyze and trade stocks, options, futures, ETFs, bonds, mutual funds and Forex in one comprehensive trading platform.
  • Responsibilities:.
  • Installing, administering, supporting trading system applications and assisting with the technical implementation for new electronic trading customers via FIX protocol.
  • Translating client demand for functionality into requirement specifications to drive innovation in FIX product.
  • Consulting with clients to analyze trading issues and determine root cause as well as providing fix recommendations to the development team.
  • Ensuring the reliability of the business-critical application processes and their associated infrastructure.
  • Assisting internal and external FIX trade support and FIX connectivity production troubleshooting.
  • Documenting and maintaining run-books and recovery procedures for applications and services.
  • Monitoring of processes, connections and trade flows.
  • Onboarding new client FIX connectivity and assisting certification of new releases.
  • Serving as SME on application support and liaising with other teams with regards to incident escalations, application rollouts, and integrating applications with production and nonproduction infrastructure.
  • Communicating client requirements, issues, and feedback regarding FIX specs and requirements by acting as a first point of contact for both application and data queries.
  • Executing new Functionality testing, System and Integration testing of equity trading based on the requirements.
  • Tracking, editing, and updating defects using JIRA tool.
  • Writing SQL queries to verify the database updates, inserts and deletions of the records, and validating them.
  • Attending onsite/offshore team member reviews, meetings, and teleconferences.
  • Using Linux Terminal to extract FIX logs and then analyzing FIX messages to interpret format and different tag combinations.
02/2014 to 04/2016 Software Quality Assurance Analyst NEX Markets | City, STATE,
  • BrokerTec – is a trading platform for the fixed income markets, providing innovative technology solutions across a wide range of products to customers in more than 50 countries around the world.
  • Responsibilities:.
  • Worked closely with Business Analysts, and Project Managers to discuss and collect business requirements.
  • Developed estimation, test plans to outline the scope, analysis, approach, resources, schedule of testing as well as writing test cases, test execution, and test completion report.
  • Performed Smoke, Functional, Regression and System testing of the application regularly.
  • Maintained a high level of responsibility in creating Test Status and summary reports, Defect reports, Weekly & Monthly basis based on the various progress level of the project.
  • Reported bugs/errors using JIRA and ensured issue/problem resolution is communicated in a timely and effective manner between Developers and Lead QA Analyst.
  • Conducted cross browser testing to check the compatibility of the application in different browsers.
  • Performed problem solving and root cause analysis when defects occur to identify whether the defect was due to testing, development or requirement miss.
  • Interacted with business analysts and developers to resolve software related defects issues.
  • Worked with automation team to develop dynamic functions and data driven testing framework, created script enhancement.
  • Participated in daily (SCRUM) and weekly team meetings and discussed Enhancement and Modification.
  • Reviewed Requirements Matrix to ensure all requirements were included in the scope of testing.
  • Supported documentation across extended testing team as directed by Product Owner and worked with Product Management to review test results to ensure they meet expected results.
12/2012 to 01/2014 Customer Support, Software Quality Assurance MetLife | City, STATE,
  • Master File – is an application to collect, organize and store customer information to provide a single source of integrated and historical data for the purpose of reporting, analysis and decision support to improve the client services.
  • Responsibilities:.
  • Analyzed the Functional Requirements and Design specifications documents to ensure that the system met all of the technical and business requirements.
  • Involved in testing process, designing and developing validation plans and test plan document.
  • Developed detailed Test plan based on software requirements specifications.
  • Analyzed project planning, status reporting, document review and defect entry verification.
  • Performed Regression testing on the application for testing validity of functionality in different versions of the application.
  • Worked with an integrated team of developers, project managers, and business and testing analysts.
  • Participated in Walk-through, peer Reviews and Defect Report meetings periodically.
  • Documented defects as per the guidelines clearly indicating the description, nature, expected results, actual results, priority, severity & additional supported information that referenced to respective business documents.
  • Identified software errors and interacted with Business Analysts and developers to resolve technical issues.
  • Developed Test cases, executed test cases and logged the defect using HP Quality Center.
  • Wrote SQL queries to verify the data with Back-End to maintain Data Consistency, Integrity and Accuracy.
  • Prepared and tracked Requirement Traceability Matrix (RTM) with the test cases developed.
  • Worked closely with requirement, design, and development team; participated walkthrough meetings.
Education and Training
Expected in Associate Degree - Honors | Business Administration BMCC - City University of New York, New York, NY GPA:

President of BMCC Rowing Club

Member of International Students Club

Tech Support Specialist at Students IT Helpdesk

Expected in BA | International Management, Economics Zicklin School of Business - Baruch College, New York, NY GPA:

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School Attended

  • BMCC - City University of New York
  • Zicklin School of Business - Baruch College

Job Titles Held:

  • Assistant Vice President
  • Application Support Analyst/Fix Onboarding Specialist
  • Software Quality Assurance Analyst
  • Customer Support, Software Quality Assurance


  • Associate Degree - Honors
  • BA

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