- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
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Strategic Manager with experience leading and overseeing restaurant/bar operations and hospitality industry business activities. Strong history of devising precise and targeted business operations plans, managing costs, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and growth initiatives while leading quick and efficient attainment of objectives.
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Marriott International – El Segundo, CA,
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed 30-person team of cooks and back of house and front of house staff for fast-paced restaurant.
- Carefully interviewed, selected, trained and supervised staff.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Cedar Fair Entertainment Company – New Braunfels, TX,
- Developed partnerships with NFLPA to host weekly Monday Night Football event, with 15% of proceeds benefiting Boys and Girls Club of America.
- Addressed all complaints and resolved problems with both staff and customers.
- Hired and trained new employees to ensure consistent quality service for guest.
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Hyatt – Mount Pleasant, SC,
- Established bar guideline to be followed throughout service.
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Designed special drink and cocktail offerings on weekly basis as part of seasonal offerings.
- Shrunk inventory costs 30% through proactive evaluation and adjustment of vendor relationships.
- Poured and prepared mixed drinks for over 500 customers weekly.
Drinks On Me Catering – City, STATE,
- Directed bartending operations, overseeing seamless beverage service.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 42% improvement over prior onboarding process
Embassy Suites – City, STATE,
- Hosted daily customer appreciation reception for hotel guests.
- Assisted all room service staff to work properly and provided customers with proper amenities for each guest level.
- Managed staff of 15, with overall department improvement for 3 months straight.
- Monitored bar set-up maintenance programs, checked buffet/ reception tables and initiated plans to ensure overall beauty and cleanliness of reception area.
- Inspected food and beverage product preparation programs and maintained goodwill of company.
The Wilma Boyd School of Business (PTI) - Pittsburgh, PA,
Sep - 2001 Bartending School of America
Aug - 2019 Food Protection Manager Certificate
Sep - 2021 ServSafe Allergen Certificate
Nov - 2021 ServSafe Alcohol Certificate
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School Attended
- The Wilma Boyd School of Business (PTI)
Job Titles Held:
- Restaurant Manager
- Assistant to GM/Restaurant Bar Manager
- Bar Manager
- Bar Manager/Bartender
- Food & Beverage Supervisor
Degrees
- Associate of Arts
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