Assistant Tenant Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dedicated Property Manager versed in all aspects of leasing, marketing, staffing, financial reviews and budgeting. Highly skilled in conflict resolution and mediation techniques.

  • Proficient in Yardi Voyager, Microsoft Office software, Adobe Acrobat Professional and graphics software.
  • Proven verbal and written communication skills.
  • Multi-family property management
  • Sales and marketing
  • Sales and marketing
  • Skilled multi-tasker
  • Crossfire
  • Team player
  • Microsoft Office
  • Knowledge of leasing and market conditions
  • Flexible schedule
Assistant Tenant Manager, 03/2008 to 06/2011
JL Properties, INC City, STATE,
  • Selected to assist Project Manager in developing a Unit Occupancy Plan (UOP) for contract bid that resulted in the award of 1,200 additional units. Total contract award is for over 2 billion dollars for 50 years.
  • Performed move in quality assurance inspections, ensuring units are maintained to standards, report findings and recommend methods to bring units into compliance.
  • Submitted and tracked work orders to be completed by maintenance staff.
  • Worked with subcontractors to allocate work and verified completion was to standards.
  • Verified subcontractors bill of materials and services prior to submitting payment request to accounting.
  • Assisted Tenant Manager by corresponding with Elmendorf AFB and Ft.
  • Richardson's senior leadership coordinating moving into base housing.
  • Conducted all move-in briefings on lease, Commander's policies, base requirements, basic housing allowance (BAH), utility cost, and answers common questions about living in Military Housing.
  • Maintained database for tracking, allocating and managing Housing (Yardi Voyager).
  • In coordination with the General Manager, helped develop marketing strategies to attract new tenants and assure the continued occupancy of each unit through customer retention.
  • Developed and maintain procedures to contact more than 90% of all inbound military members prior to arriving to maximize occupancy.
  • Followed guidelines set forth in the UOP for privatized housing (PH) including occupancy requirements, move in procedures, administrative procedures, and demographic procedures.
  • Educated incoming military members on matters concerning housing eligibility, current wait times, application procedures and general information concerning moving to Alaska.
  • Completed all necessary housing paperwork, conduct mass lease briefings and ensure quality customer service during the in-processing of tenants.
  • Reduced the time to in-process new tenants by streamlining an auto leasing system through Adobe Acrobat Professional.
  • Advised prospective applicants on Tenant Landlord Act to ensure proper transition from off base rentals to military housing.
  • Maintained residential contracts and agreement development
  • Recorded keeping and filing Followed tenant and landlord rights
  • Promoted the do's and don'ts of the leasing agreement
  • Developed fair living policies Monitored rental activity, ensuring maximum occupation of the apartment via attracting potential tenants Requested and issued legal notifications.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Maintained accurate and updated websites and printed materials.Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
Utility Clerk/Receptionist, 2007 to 03/2008
Aurora Military Housing City, STATE,
  • Discovered inaccurate reported meters and rectified all past and subsequent billing with no customer relation complaints.
  • Performed Receptionist duties maintaining the highest level of professionalism while greeting and assisting tenants.
  • Preformed data entry for military utility program, including in-processing, and out-processing of tenants, entering monthly utility reads, credits, and processing all monthly statements.
  • Responsible for inputting all payment and billing all 2022 of units followed by mailing monthly statements.
  • Operated hand held meter reading equipment (Itron) for utility data collection.
  • Solely managed Utility Billing System (UBS) inputting reads manually and electronically to create statements for billing.
  • Submitted utility usage for 1200 homes still under the averaging timeframe considered "non billed" units to Operational Manager.
  • Managed high volume of housing and maintenance telephone and email inquiries.
  • Responsible for processing work orders ensuring distribution of work orders to maintenance personnel or contractors.
  • Scheduled and maintained community center usage for tenants and preformed follow-up cleaning inspections.
  • Ensured accuracy while process cable, rent and other payment entered into the Yardi System.
  • Submitted and track work orders and routers.
Certificate in Real Estate: Real Estate, Expected in 2014
Allied American University - Laguna Hills, CA

Initiating and analyzing to negotiating, financing, and closing the transaction. Courses examine, in detail, the breadth and depth of the various real estate disciplines, including development, finance, investment, valuation, project management, law, market analysis, digital imaging, and economics. Topics range from analyzing and financing to managing and owning.

Certification in Administrative Assistant: Administrative Assistant , Expected in 1999
Haney Technical Center - Panama City, FL

Completed 1040 hours Administrative Assistant Program

Fundamentals of Business Writing, Manage Your Priorities, Sharpen Your Business Writing Skills, Interpersonal Communication Skills in the Workplace, Interpersonal Negotiations: Breaking Down the Barriers, Personal Strategies for Managing Stress, Practical Problem-Solving Skills in the Workplace, How to Plan, Prepare, and Deliver Effective Presentations, Skills For Success: A Guide for Secretaries and Administrative Assistants, Taking Control with Time Management and the Grammar and Proofreading.


Accounting, administrative skills, Adobe Acrobat, billing System, Business Writing, closing, Interpersonal Communication, Interpersonal, contracts, customer service, data collection, data entry, database, digital imaging, economics, email, filing, finance, financing, forth, General Manager, graphics software, leadership, law, legal, Managing, market analysis, marketing strategies, materials, Microsoft Office software, negotiating, organizational, personnel, policies, Presentations, Problem-Solving Skills, project management, Proofreading, quality, quality assurance, reading, Real Estate, Time Management, valuation, written communication skills

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Resume Strength

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Resume Overview

School Attended
  • Allied American University
  • Haney Technical Center
Job Titles Held:
  • Assistant Tenant Manager
  • Utility Clerk/Receptionist
  • Certificate in Real Estate
  • Certification in Administrative Assistant