Motivated Assistant Taproom Manager with expertise in beer and solid background in team leadership and operations. Engages guests by creating experiences and building relationships while honing craft. Reliable and hardworking in any job, works autonomously or in teams to serve over 75 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Knowledgeable Brewer well-versed in all parts of brewing such as grain milling, storage requirements and customer service. Familiar with standard manufacturing practices and procedures.
Skills
Staff training and development
Organizational ability
Employee training
Outgoing personality
Marketing and sales experience
Performance improvements
Employee development
Customer retention
Recordkeeping and bookkeeping
Communication
Leadership
Active listening
Organization
Customer service
Problem resolution
Experience
Assistant Taproom Manager , 08/2021 to 07/2022 Iron Hill Brewery – Wilmington, DE,
Resolved escalated customer complaints to maximize satisfaction and loyalty.
Restocked beer and liquor regularly and after special events.
Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
Maintained detailed inventory of bar supplies and stocked work areas.
Monitored patron alcohol consumption to encourage safety.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Collaborated with taproom manager to develop strategies for achieving sales and profit goals.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Assistant Brewer, 07/2021 to 07/2022 Ecolab Inc. – Worcester, MA,
Utilized good manufacturing practices and adhered to standard operating procedures every day in order to provide consistent, high-quality results.
Used handheld tools to make specific checks and calculations for each batch.
Provided subject matter expertise to warehouse, marketing and customer relations areas.
Collected, tested and submitted samples according to quality control standards.
Inspected, troubleshot and calibrated equipment to achieve optimal performance.
Monitored material flow and temperature or pressure gauges to verify optimal processing conditions.
Dumped or poured specified amounts of refined or unrefined materials into equipment or containers for further processing or storage.
Turned valves and moved controls to admit, drain and separate materials.
Saved collected water and washed product lines and vessels to maintain adequate housekeeping.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Taproom Assistant , 10/2020 to 07/2022 Ebix, Inc. – Johns Creek, GA,
Removed, washed and polished empty glasses, and discarded trash.
Maintained spotless, well-stocked bar organized and ready for customer demands.
Replenished bar glasses, garnishes and condiments.
Monitored patron alcohol consumption to encourage safety.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Kept track of bar tabs and transferred open tabs to proper personnel.
Verified adequate levels of linens and trays and restocked low items.
Checked identification for each person purchasing alcohol.
Backed up cashier staff to process customer orders and payments.
Greeted guests with friendliness and professionalism.
Worked in close collaboration with team members to ensure customers received high-quality service.
Offered product samples, answered questions and suggested products.
Shipping Associate, 12/2020 to 06/2021 Skyhawk Press – City, STATE,
Staged final products for shipment.
Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Assembled product containers and crates.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Organized storage areas to maximize movement and minimize labor.
Prepared accurate shipping orders and invoices to direct and route materials.
Investigated inventory discrepancies to maintain recordkeeping validity.
Input weights, charges, discrepancies and other data in shipping easy.
Maintained inventory of shipping materials and supplies.
Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Receptionist, 08/2018 to 09/2019 Salon Sorellina – City, STATE,
Scheduled and confirmed appointments.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Managed more than 50 incoming calls per day.
Coordinated and communicated with 35 clients daily to gather pertinent information.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Managed customer complaints and rectified issues to complete satisfaction.
Kept stations organized and well-stocked to maximize operational efficiency.
Booked appointments to allow sufficient time for requested services.
Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with booking.
Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Addressed return customers by name to develop customer-company relationships.
Checked guests in quickly and introduced customers to the stylist.
Education and Training
Bachelor of Science: Forestry, Expected in 05/2024 The University of Montana - Missoula, MT GPA:
Associate of Arts: , Expected in 06/2022 Edmonds Community College - Lynnwood, WA GPA:
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