Currently studying Environmental Science and Anthropology at Western Washington University.
Skills
Advanced Verbal and Written Communication
Proficient in Microsoft Office Applications
Customer Service
Leadership Abilities
Interpersonal Skills
Self-Motivator
Efficient Multitasking
Collaboration Skills
Problem Solving
Conflict Resolution
Organizational Skills
Time Management
Adaptability
Quick Learner
Attention to Detail
Work History
Assistant Supervisor/LEAD, 01/2016 to 01/2017 Ring's End, Inc. – Branford, CT,
All previous supervisors for program are no longer with the YMCA, Nicole Pontillo (most recent supervisor) is still willing to be spoken with: (XXX)-412-5734
-Facilitated program through coordinating/planning activities and community meals, tracking meal data and reporting information to the local food bank, training/mentoring a group of rotating volunteers within program, etc.
Actively communicated with staff, volunteers, and attending caregivers/parents to ensure program fluidity and inclusivity.
Allocated funds in program budget and made proper arrangements for the program to receive compost service the following year.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Identified individual volunteer's unique skill-sets and delegated tasks accordingly.
Set overall vision and provided team leadership.
Directed, advised, and aided staff of 2-4 rotating volunteer's to promote positive child care techniques and interpersonal skills whilst speaking to program attendees.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Introduced daily team reviews to discuss any difficulties encountered by program volunteers, then provided feedback on alternative approaches for future situations.
Introduced weekly team lunches to discuss program changes, listen and consider suggestions for program improvement, begin organizing potential program activities, and plan for the next week's meals.
Handled program attendees complaints, resolved issues and adjusted program dynamics to meet changing needs of the community.
Instructed guardians on program goals, procedures and rules (safety considerations) to promote beneficial outcomes for all community members.
Kept accurate records on participants' program attendance and first aid usage to uphold program guidelines and collect need-based data about the surrounding community.
Kept games equipment, craft supplies, and program facilities organized and maintained. Ensured the cleanliness of program facilities, equipment, appliances, and countertops.
Supervised attendee activities to address behavioral issues and promote fun, safety and inclusivity.
Sales Associate, 06/2016 to 11/2017 Penn State University – University Park, PA,
Supervisor: Shallice Barrett (XXX) 575-0432
Trained and developed understanding of company processes, product knowledge, customer service and selling techniques.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Answered customer questions regarding sizing and accessories
Solved customer challenges by offering alternative products and styles.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Lifted and moved boxes of product weighing on average 30-50lb. Unpacked, sorted, and processed new product shipments.
Restocked shelves with new or needed product, back-stocked additional inventory, and created promotional product displays.
Tracked sale promotions, product price deductions, and store's stock using company inventory management software.
Accurately placed discount signs according to promotions and efficiently retagged items slated for clearance.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Part-Time Project Assistant, 01/2015 to Current Family Business- First Cabin Construction – City, STATE,
Michael Claire: (XXX)-713-4401 or (XXX)-242-5653
Answered phone calls, noted customer needs, relayed customer messages, etc.
Observed/learned about business logistics and management relating to scheduling, time-management, pricing, budgeting, customer relations, etc.
Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Assisted in renovations by removing refuse, performing light demolition and painting.
Positioned and held lumber, timber and paneling in place to prepare for cutting and fastening.
Learned general home maintenance through assisting with door-knob replacements, closet door instillations, linoleum and vinyl floor laying, calking techniques, minor fixes, etc.
Aided various outdoor projects including shoveling and laying gravel, stripping old paint, digging in-ground firepits, replacing small deck sections, etc..
Acquired landscaping and outdoor maintenance skills such as weeding, lawn-mowing, shrub/tree trimming, English Ivy removal, flora and vegetable planting techniques, gutter/roof cleaning, etc..
Teaching Assistant (Unpaid), to WWU Anthropology Department – City, STATE,
Teaching Assistant for ANTH 201, Cultural Anthropology and ANTH 362, Anthropological Perspectives on Asia. Both courses were taught by Professor (Sophie) Yeon Yu
Assisted students of all ability levels develop college-level learning skills and good study habits.
Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Kept abreast of latest information on specific subjects and learning strategies.
Participated in lesson planning and curriculum implementation through use of assigned readings, relative videos, and group discussions, which promoted further understanding of corresponding learning targets.
Set up visual aids, equipment and classroom displays to support lesson delivery.
Took attendance, provided feedback on assignments, held pre-exam review sessions, and maintained student records to help reinforce student learning and assist Professor Yu with administrative tasks.
Education
Bachelor of Science: Environmental Science, Expected in Western Washington University - Bellingham, WA, GPA:
Member of WWU Figure Skating Club
Coursework in Plant Identification, PNW Natural History and Fieldwork
Coursework in Qualitative and Quantitative Research, Research Study Design and Development, and Data Analysis
Continuing education in Environmental Science and Anthropology
MA: , Expected in South Seattle Community College - Seattle, WA, GPA:
: , Expected in Mount Rainier High School - , GPA:
Elected Captain of Mount Rainier Golf Team
Elected Captain of Mount Rainier Track Team
Member of Mount Rainier Drama Club
Member of Mount Rainier Interact Club (Rotary International)
Professional development completed in the collaborative creation of Mount Rainier's 2016 School Yearbook
Accomplishments
4 years.
Captain.
MRHS Gymnastics 2 years.
Captain.
MRHS Track & Field 4 years.
Captain.
MRHS Yearbook Staff 2015-2016.
Campfire USA Member Elementary-High School.
WWU Figure Skating Team 2016-Present Other Benefits.
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