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assistant supervisor resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Assistant Supervisor consistently meets or exceeds goals through insightful decisions. Results-driven professional with 19+ years of experience and focus on performance. Track record of success in building high-performance teams and managing fast-paced operations with great attention to detail, developmental testing of training materials and multitasking abilities. Analyze, design, develop, implement and evaluate training plans and products. Identify resources and support items needed for department transformation training initiatives/ actions. Experienced logistics Assistant Supervisor with 19 years working in customer service environments within the government contracted Transportation Division. Led shifts of 15-20 workers to meet production and quality goals. Supported management team with exceptional team management, accurate report generation and timely employee training to meet production needs. Provide technical administrative support services, information and advice to military and civilian personnel regarding their entitlements in adherence to policies, guidance and requirements for shipment and storage of personal property (e.g. Household goods, unaccompanied baggage, privately owned vehicles, and special items such as mobile homes and boats. Monitor daily receipt of Household Goods and Centrally Billed Accounts, reviewing invoices and shipments supporting documents from transportation offices worldwide interacting with transportation service providers and local agents. Processed invoices and payments of services provided for movement of HHG, Freight, and travel on Centrally Billed Accounts and other contracted services.

Skills
  • Employee motivation and discipline
  • Process improvements
  • Expense tracking
  • Priority management
  • Training and mentoring
  • Team Building
  • Project Management
  • Strategic planning
  • Search Engine Optimization
  • Staff Management
Work History
Assistant Supervisor, 08/2015 to Current
Berry PlasticsNashville, TN,
  • Performs duties in 8 hour work day 40 hours per week. PPPPO Office Plans, coordinates, and oversees different transaction within Personal Property transportation office operation including personnel, and facilities ensuring each section performs their duties as required with weekly and monthly reports. Evaluate performance and implement training. Provides technical administrative support services.
  • Within scheduled or unscheduled suspense time reporting directly to Supervisor. Served as interim Supervisor ensuring our mission continued to serve customers and empower employees to complete all tasks given. Process invoices and shipment supporting documents within time limits to ensure compliance with prompt payment act. Monitor daily receipt of Household Goods (HHG) and Centrally Billed Accounts (CBA), reviewing invoices and shipment supporting documents from transportation offices worldwide, serving transportation service providers (TSP), and local agents. Monitor daily receipt of invoices and supporting documents for International/Government Bill Of Ladings, (ITGBL/GBL) HHG Moves, Direct Procurement Moves (DPM), and local transportation moves worldwide while ensuring HHG contract shipment and CBA are in compliance.
  • Ensures compliance and prompt payment of services provided for movement of HHG, freight, and travel on CBA and other contracted services for Fort Benning installation. Monitored invoices include those submitted and received from Travel, Freight, and Personal Property Sections generated by Computer Web Application(CWA) system, Power Track System, and Centrally Billed Accounts(CBA) representing Household Goods, freight, travel movement, and storage services in service to transportation requirements for Fort Benning.
  • Ensures safe, efficient, work environment for all personnel. Analyze, design, develop, implement and evaluate training plans and products.
  • Supervise and evaluate office setting daily, reviewing work schedule for counselors and quality control working to arrange transportation for or perform other actions in connection with movement of personal property by government or commercial means. Perform contractor quality assurance billing review by collecting and analyzing transportation management reports.
  • Providing guidance for employees and customers determining and advising on policies, guidance and entitlements or procedures related to; storage of goods, weight allowances, prohibited items, and shipment of baggage, POV, and household goods according to rules and regulations of The Defense Transportation Regulation Part IV-Personal Property (DTR), Joint Travel Regulations (JTR), and The Federal Travel regulation (FTR) in compliance with current Department Of The Army (DA), and Department of Defense (DOD) standards.
  • Establishes and maintains positive working relationships with employees, customers, government, and team members.
  • Support on-the-job training in accordance with PWS, active mentorship, and other training programs in developing resources and support of items needed for department transformation training initiatives and actions of employees through implementation of internal procedures, methods and techniques for determining appropriate mode of transportation of personnel as related to organizational responsibilities and requirements.
Lead Personal Property Counselor, 05/2008 to 08/2015
VectrusCity, STATE,
  • Performed duties in during 40-hour work week. Monitored and validated data inputs for domestic and international shipments.
  • Organized, scheduled, and maintained files and record of information for commercial and government shipments.
  • Manage, organize, schedule, and maintain information for upper level management.
  • Periodically review QC performance and files, whether it is inbound or outbound.
  • Monitor customer comments, ensure all violations are recorded and LOW’s are issued.
  • Look for recurring deficiencies or patterns of unacceptable performance and actions taken to warn, suspend, or recommend disqualification to SDDC.
  • Analyze/calculate weight and mileage on military personnel moves to determine cost factors for government versus individual; generate related documents; and submit to finance department.
  • Counsel/assist military members/civilians regarding shipment/ storage of authorized personal property.
  • Advised members on process of arranging for property delivery.
  • Supports PPSO Supervisor in ensuring successful completion of all mission operations in accordance with established policies and management goals.
  • Advise of alternatives and assists members in solving potential problems in arranging for pack and load and delivery of property.
  • Screens documents for discrepancies.
Administrator Counselor, 03/2003 to 05/2008
SHAW INFRASTRUCTURE CONTRATORSCity, STATE,
  • Duties performed 8 hours daily, 40 hours weekly. Counsel/assist military members/civilians regarding shipment/storage of authorized personal property.
  • Manage, organize, schedule, and maintain information for upper level management.
  • Analyze/calculate weight and mileage on military personnel moves to determine cost factors for government versus individual; generate related documents; and submit to finance department.
  • Cross-train staff/new hires in office orientation, daily procedures, computer applications, and telephone etiquette.
Education
Bachelor of Science: Sociology/ Minor Human Resources, Expected in 12/2021 to Troy University - Troy, AL
GPA:
Associate of Science: Psychology, Expected in 05/2014 to Chattahoochee Valley Community College - Phenix City, AL
GPA:

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Resume Overview

School Attended

  • Troy University
  • Chattahoochee Valley Community College

Job Titles Held:

  • Assistant Supervisor
  • Lead Personal Property Counselor
  • Administrator Counselor

Degrees

  • Bachelor of Science
  • Associate of Science

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