assistant supervisor resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Employee Development
Managing Operations and Efficiency
Employee Coaching and Motivation
Teamwork and Collaboration
Onboarding and Orientation
Documentation and Reporting
Team Leadership
Scheduling and Coordinating
Performance Tracking and Evaluation
Administration and Reporting
Hiring and Training
Training and Development
Performance Evaluations
Staff Training
Verbal and Written Communication
Employee Training
Customer Service
Interpersonal Relations
Professional and Courteous
Negotiation and Conflict Resolution
Calm Under Pressure
Inter-Department Collaboration
Shift Scheduling
Decision Making
Computer Skills
Time Management
Experience
Assistant Supervisor, 01/2017 to Current Jabil Inc. – Tampa, FL,
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Filed paperwork and submitted reports to upper management.
Delegated daily tasks to team members to optimize group productivity.
Oversaw employee supervision, client satisfaction, contract management and daily work.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Organized schedules, workflows and shift coverage to meet expected business demands.
Kept detailed records of department resource usage and expenses.
Reviewed completed work to verify consistency, quality and conformance.
Monitored employee productivity to provide constructive feedback and coaching.
Complied with company policies, objectives and communication goals.
Coordinated employee schedules according to shift changes and availability.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Provided ongoing training to address staff needs.
Coached staff members to develop long-term career goals.
Resolved customer complaints and adjusted policies to meet changing needs.
Established and enforced clear goals to keep employees working collaboratively.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Emergency Communications Technician, 01/2013 to Current Arlington County, Va – Arlington, VA,
Liaised between public and police department, strengthening relationships, communications and trust between neighbors and police.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Used radio, telephone and computer system to update first responders with new information.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Dispatched police officers and emergency personnel to calls for service.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Assisted departments with special requests for assistance and BOLOs.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Researched vehicle, wanted and missing persons information.
Responded to emergency calls routed by automatic distribution system.
Mentored junior team members and managed employee relationships.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Training Manager, 05/2018 to Current Cincinnati Bell – Alexandria, KY,
Designed training schedules for new and existing employees.
Mentored team members to succeed and advance within department and company.
Coordinated with managers to identify skill or knowledge gaps and implement training needs.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Approved new training techniques and suggested enhancements to optimize existing training programs.
Consulted with senior leaders to develop and execute strategy and provide regular updates.
Collaborated with management to align on strategy and communication of content.
Implemented training improvements to achieve desired results.
Developed testing and evaluation procedures to drive effective outcomes.
Produced reports and maintained training documents to support training activities.
Roleplayed various scenarios with teams to build confidence in handling situations.
Organized manuals, multimedia visual aids and other educational materials to aid training.
Analyzed training needs to develop new programs or modify and improve existing.
Offered specific training programs to help workers generalized and job-specific abilities.
Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
Maintained comprehensive database to track training, certifications and qualifications.
Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
Collaborated with internal teams to produce and maintain knowledge base content.
Deployed learning management system, boosting product awareness, adoption and usage through educational content.
Reported progress against planned activities to secure management support and achieve objectives.
Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
Sought and implemented continuous improvements by encouraging team to leverage new digital tools.
Education and Training
High School Diploma: , Expected in 06/1990 to Albert Einstein High School - Kensington, MD GPA:
: , Expected in to Montgomery College - Rockville, MD GPA:
: EMT-B, Expected in to Montgomery County Fire And Rescue - Gaithersburg, MD, GPA:
Accomplishments
EMD Instructor August 2012 - Present
EMD Manager March 2106- Present
CPR Instructor November 2011 - Present
CTO Instructor August 2012 - Present
Paramedic Bridge in Anatomy and Physiology April 2015 - Present
ECC liaison for Marcus Alert, MoST, Frequent Users Committee, Project Peace, Hospital Response Task Force.
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