assistant supervisor resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

  • Sales Activities
  • Employee Coaching and Motivation
  • Customer Service
  • Radiation Protection
  • Strategic Decision-Making
  • Administration and Reporting
  • Motivational Leadership
  • Customer Loyalty
  • Information Confidentiality
  • Inventory Accuracy
  • Health and Safety Regulations
  • Signature Verification
  • Accounts Payable and Accounts Receivable
  • Sales Tickets
  • Categorizing and Classification
  • Billing Data Verification
  • Patient Account Reviews
  • Medical Terminology
  • Billing and Collections Procedures
  • Adding, Calculating and Billing Machines
  • Client Inquiries
  • Error Revision
  • Claim Processing
  • Account Posting
  • Verbal and Written Communication
  • Clerical Support
  • Diagnostic Codes
  • Fee and Charge Computation
  • Teamwork and Collaboration
  • Time Management
  • HIPAA Compliance Certification
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Information Updates
Work History
08/2021 to Current Assistant Supervisor Berry Plastics | Waxahachie, TX,
  • Revised work practices to improve efficiency, boost quality and meet production goals.
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained accurate inventory, working with purchasing department and logistics for resupply
  • Maintained safety records and accident reports for human resources.
  • Monitored expenditures and made revisions to budget to meet constraints.
  • Managed records and documentation for payroll, inventory control and workflow.
  • Trained assembly finishers and evaluated quality of work.
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Submitted documentation and reports to upper management.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Tracked and prepared quarterly reports to present to leadership.
  • Delegated high volumes of work to empower team, build trust and assist with professional development.
12/2020 to 08/2021 Quality Auditor Westrock Company | Aurora, IL,
  • Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
  • Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
  • Completed timely quality reports highlighting deficiencies and recommending corrective actions.
  • Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
  • Monitored departmental forms for compliance to submissions rules and guidelines.
  • Reviewed work instructions and production strategies to verify compliance with established standards.
  • Evaluated finished products and assigned grades based on factors such as color and texture.
  • Helped maximize output quality by approving production tests and specifications in advance and communicating required changes to supervisors.
  • Educated and oriented employees to improve compliance with quality control protocols.
  • Verified manufacturing team compliance with quality control processes to help minimize rework and keep costs low.
03/2017 to 12/2020 Accounts Receivable Specialist Ashley Furniture | Springfield, OR,
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Managed large volume of medical claims on daily basis.
  • Submitted electronic/paper claims documentation for timely filing.
  • Used administrative guidelines as resource or to answer questions when processing medical claims.
  • Reviewed provider coding information to report services and verify correctness.
  • Evaluated accuracy and quality of data entered into agency management system.
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Located errors and promptly refiled rejected claims.
  • Identified and resolved patient billing and payment issues.
01/1994 to 03/2015 Lead Operator Westlake Chemical Corp. | Proctor, WV,
  • Prevented personnel injuries during plant maintenance by practicing diligent lockout-tagout processes.
  • Extended life of equipment and maintained consistent performance with regular cleaning, lubrication and basic maintenance.
  • Instituted positive work environment through effective inquiry response, delivery of constructive feedback and professional engagement.
  • Calibrated each machine at beginning of each shift.
  • Supported management decision-making by compiling operational and production data into daily logs.
  • Communicated with system operators to regulate line voltages and frequencies.
  • Balanced power production, operating costs and safety concerns through continuous system regulation.
  • Completed various testing procedures for optimum work performance.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Recorded production errors, accidents and discarded pieces for supervisor review.
  • Assisted with equipment startups and machine installation tasks.
  • Performed inspections and routine maintenance on equipment.
  • Conducted inspection of in-process or finished product.
  • Provided on-the-job training to newly hired workers and team members.
Expected in 07/2020 to to Associate of Arts | Clinical Medical Assisting Miller Motte Technical College, Augusta, GA GPA:

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Resume Overview

School Attended

  • Miller Motte Technical College

Job Titles Held:

  • Assistant Supervisor
  • Quality Auditor
  • Accounts Receivable Specialist
  • Lead Operator


  • Associate of Arts

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