Detail-oriented Assistant Manager offers more than five-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Skills
Planning & organizing
Multitasking
Teamwork and Collaboration
Analytical Thinking and Problem Solving
Staff Training
Visual Displays
Merchandising and Display
Staff Coordination
Education and Training
Fryeburg Academy Fryeburg, ME, Expected in 05/2017 ā āHigh School Diploma: - GPA:
Experience
The Tjx Companies, Inc. - Assistant Store Manager of Merchandising Gilbert, AZ, 12/2019 - Current
ā¢Work with a Store Manager in the areas of Merchandising, Operations, Customer Service, and Human Resources within a high-volume store location
ā¢Develop creative plans to increase store sales
ā¢Coordinate and supervise loss prevention and operational programs
ā¢Ensure every customer has a positive shopping experience
ā¢Hire, train, supervise and mentor a team of Associates
ā¢Manage the daily activity of the sales floor, backroom, front end and cash office
ā¢Improve store layout and efficiency
Organized and prioritized projects.
Legends - Assistant Store Manager of Operations Columbus, OH, 09/2019 - 12/2019
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with employees.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
ā¢The Key Carrier role is an elevated extension of the Coordinator roleā¢Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store
ā¢Role models exceptional customer serviceā¢Creates a positive internal and external customer experienceā¢Promotes a culture of honesty and integrity; maintains confidentialityā¢Acts as Manager on Duty in adherence with company policy and procedureā¢Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as neededā¢Addresses immediate customer service issues and provides appropriate coaching to Associatesā¢Exercises discretion regarding customer service policies in order to satisfy customersā¢Maintains proper Associate coverage in service areas for a positive customer experienceā¢Ensures Associates adhere to all operational proceduresā¢Ensures opening/closing procedures are executed in accordance with company guidelinesā¢Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updatesā¢Provides and accepts ongoing recognition and constructive feedbackā¢Provides continuous feedback, recognition and coaching to Associatesā¢Partners with Management on Associate training needs to increase effectivenessā¢Ensures adherence to all labor laws, policies, and proceduresā¢Promotes credit and loyalty programs during customer interactionsā¢Supports and participates in store shrink reduction goals and programsā¢Promotes safety awareness and supports maintenance of a risk-free environmentā¢Performs other duties as assigned
HomeGoods - Merchandise Coordinator City, STATE, 04/2017 - 12/2018
ā¢ Responsible for ensuring the execution of merchandise presentation plans and priorities for assigned departmentsā¢Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized storeā¢Role models exceptional customer serviceā¢Creates a positive internal and external customer experienceā¢Promotes a culture of honesty and integrity; maintains confidentialityā¢Accurately processes and prepares merchandise for the sales floor following company procedures and standardsā¢Maintains and upholds merchandising philosophy and follows established merchandising procedures and standardsā¢Maintains current, fresh, and fashionable featuresā¢Takes an active role in training and mentoring Associates on merchandise guidelines, protection standards and established best methodsā¢Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as neededā¢Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides period progress updatesā¢Processes cash register transactions accurately and efficiently according to established policy and procedureā¢Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire storeā¢Provides and accepts ongoing recognition and constructive feedbackā¢Partners with Management on Associate training needs to increase effectivenessā¢Ensures adherence to all labor laws, policies, and proceduresā¢Promotes credit and loyalty programs during customer interactionsā¢Supports and participates in store shrink reduction goals and programsā¢Promotes safety awareness and supports maintenance of a risk-free environmentā¢Performs other duties as assigned
Company Name - Sales Associate City, State, 08/2016 - 04/2017
Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environmentā¢Adheres to all operational, merchandise, and loss prevention standardsā¢May be cross-trained to work in multiple areas of the store in order to support the needs of the businessā¢Role models established customer experience practices with internal and external customersā¢Supports and embodies a positive store culture through honesty, integrity, and respectā¢Accurately rings customer purchases/returns and counts change back to customer according to established operating proceduresā¢Promotes credit and loyalty programs during customer interactionsā¢Maintains and upholds merchandising philosophy and follows established merchandising procedures and standardsā¢Accurately processes and prepares merchandise for the sales floor following company procedures and standardsā¢Initiates and participates in store recovery as needed throughout the dayā¢Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire storeā¢Provides and accepts ongoing recognition and constructive feedbackā¢Adheres to all labor laws, policies, and proceduresā¢Supports and participates in store shrink reduction goals and programsā¢Participates in safety awareness and maintenance of a risk-free environmentā¢Performs other duties as assigned
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