LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Detail-oriented Assistant Manager offers more than five-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Skills
  • Planning & organizing
  • Multitasking
  • Teamwork and Collaboration
  • Analytical Thinking and Problem Solving
  • Staff Training
  • Visual Displays
  • Merchandising and Display
  • Staff Coordination
Education and Training
Fryeburg Academy Fryeburg, ME, Expected in 05/2017 High School Diploma : - GPA :
Experience
The Tjx Companies, Inc. - Assistant Store Manager of Merchandising
Gilbert, AZ, 12/2019 - Current

•Work with a Store Manager in the areas of Merchandising, Operations, Customer Service, and Human Resources within a high-volume store location
•Develop creative plans to increase store sales
•Coordinate and supervise loss prevention and operational programs
•Ensure every customer has a positive shopping experience
•Hire, train, supervise and mentor a team of Associates
•Manage the daily activity of the sales floor, backroom, front end and cash office
•Improve store layout and efficiency

  • Organized and prioritized projects.
Legends - Assistant Store Manager of Operations
Columbus, OH, 09/2019 - 12/2019
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with employees.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Bed Bath & Beyond - Key Carrier
Austin, TX, 12/2018 - 09/2019
  • •The Key Carrier role is an elevated extension of the Coordinator role•Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store
    •Role models exceptional customer service•Creates a positive internal and external customer experience•Promotes a culture of honesty and integrity; maintains confidentiality•Acts as Manager on Duty in adherence with company policy and procedure•Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed•Addresses immediate customer service issues and provides appropriate coaching to Associates•Exercises discretion regarding customer service policies in order to satisfy customers•Maintains proper Associate coverage in service areas for a positive customer experience•Ensures Associates adhere to all operational procedures•Ensures opening/closing procedures are executed in accordance with company guidelines•Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates•Provides and accepts ongoing recognition and constructive feedback•Provides continuous feedback, recognition and coaching to Associates•Partners with Management on Associate training needs to increase effectiveness•Ensures adherence to all labor laws, policies, and procedures•Promotes credit and loyalty programs during customer interactions•Supports and participates in store shrink reduction goals and programs•Promotes safety awareness and supports maintenance of a risk-free environment•Performs other duties as assigned
HomeGoods - Merchandise Coordinator
City, STATE, 04/2017 - 12/2018
  • • Responsible for ensuring the execution of merchandise presentation plans and priorities for assigned departments•Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store•Role models exceptional customer service•Creates a positive internal and external customer experience•Promotes a culture of honesty and integrity; maintains confidentiality•Accurately processes and prepares merchandise for the sales floor following company procedures and standards•Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards•Maintains current, fresh, and fashionable features•Takes an active role in training and mentoring Associates on merchandise guidelines, protection standards and established best methods•Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed•Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides period progress updates•Processes cash register transactions accurately and efficiently according to established policy and procedure•Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store•Provides and accepts ongoing recognition and constructive feedback•Partners with Management on Associate training needs to increase effectiveness•Ensures adherence to all labor laws, policies, and procedures•Promotes credit and loyalty programs during customer interactions•Supports and participates in store shrink reduction goals and programs•Promotes safety awareness and supports maintenance of a risk-free environment•Performs other duties as assigned
Company Name - Sales Associate
City, State, 08/2016 - 04/2017
  • Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining a clean and organized store environment•Adheres to all operational, merchandise, and loss prevention standards•May be cross-trained to work in multiple areas of the store in order to support the needs of the business•Role models established customer experience practices with internal and external customers•Supports and embodies a positive store culture through honesty, integrity, and respect•Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures•Promotes credit and loyalty programs during customer interactions•Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards•Accurately processes and prepares merchandise for the sales floor following company procedures and standards•Initiates and participates in store recovery as needed throughout the day•Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store•Provides and accepts ongoing recognition and constructive feedback•Adheres to all labor laws, policies, and procedures•Supports and participates in store shrink reduction goals and programs•Participates in safety awareness and maintenance of a risk-free environment•Performs other duties as assigned

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Resume Overview

School Attended

  • Fryeburg Academy

Job Titles Held:

  • Assistant Store Manager of Merchandising
  • Assistant Store Manager of Operations
  • Key Carrier
  • Merchandise Coordinator
  • Sales Associate

Degrees

  • High School Diploma

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