LiveCareer-Resume

assistant spa manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Profile

Highly-motivated, self-directed, and a reliable team member, with more than 10 years of experience in customer service. Leads with grace and works efficiently, with the desire to take on new challenges. Proactive, focused attention to details, inspires and shapes needed change, and adapts easily to emerging business realities.

Skills
  • Strong leadership, organization, detailed oriented, and multi-tasking abilities.
  • Friendly and reliable while consistently maintaining the highest standards of an upbeat, positive attitude.
  • Highly organized individual that is well versed in handling administrative functions.
  • Highly skilled listener & communicator who effectively conveys information.
  • Has ability to prioritize and manage multiple projects without direct supervision.
  • Task Prioritization
  • Works hard to resolve all work related tasks and issues.
  • Proficient in Microsoft platforms, all social media platforms, PDF files, and Adobe.
  • Proficient with all Google productivity products.
  • Proficient in Facebook, Instagram, Tik-Tok, and Zoom
  • Proficient in Canva, DemandForce, Salon Iris, Amazon Seller, and Meevo software.
Experience
Assistant Spa Manager, 05/2020 - Current
Massage Envy Clackamas, OR,

Assistant Spa Manager: Led hiring, training, and on boarding to achieve tangible results; ensured knowledge sharing for customer service stability. Oversaw 20+ Employees. Managed and oversight the growth of Halina Spa. Formally known as Novita Spa + Medical Rejuvenation.

Customer Service:

  • Schedules appointments and supervises the booking schedule.
  • Sets and manages licensed provider’s work schedule, as well as assists with Payroll.
  • Addressed problems quickly to satisfaction of the Spa and the guest concerns.
  • Manage company finances with online quickbooks.
  • Maintain various bank account records and reconcile bank accounts with online quickbooks.
  • Made decisions and resolved issues using critical thinking and analytical skills.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Strengthened customer retention by offering discount options.

Trusted Results:

Known for fairness, strong communication skills, and professionalism at all levels. Even under high pressure situations, all with a positive attitude. Provided hands-on and proactive leadership to staff.
Staff Management:

Trains new Employees in Spa protocol and business practices. Directed activities of professional and technical staff members and volunteers. Schedules meetings or telephone conferences between clients and management team members.
Strategic Planning:

Led workflow designs that transformed consistently inaccurate production forecasts into solid, trusted, transparent, and meaningful outcomes
Consistent Leadership:

Role-modeled leadership via always-available presence and hands-on management, developed strong relationships with each person, solved problems, and assisted where needed.

Marketing: Planned and executed promotional events to market spa services to new clients. Created seasonal and targeted offers to enhance visibility and generate revenue.

  • Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.


Team Building:

Conducted regular team meetings to review operations and productivity to help identify what was missed, where process issues arose, and what issues surfaced. Resolved roadblocks and led problem-resolutions

Project Management:

Oversaw spa renovations, coordinated with vendors, and managed transactions.

Amazon FBA Seller Assistant, 02/2019 - 01/2021
Hand & Stone Sarasota, FL,
  • Managed and assisted the account for Megan Di Martino's Amazon Vendor Seller Central account.
  • Uploaded, edited and maintained product listings to Amazon Seller Central account.
  • Listed and completed all product listings to ensure proper operation including product titles, bullet points, descriptions, pricing, keywords and other product details.
  • Built and maintained knowledge of products, current sales pricing and manufacturer.
  • Photographed and wrote product descriptions and sales copy for items.
  • Monitor and manage inventory levels, forecasting, and replenishments. Partner with our operations team to ensure in-stock levels, while complying with FBA requirements.
  • Ownership of the product catalog, including setting up new product listings, product descriptions, images, pricing, variations and optimizing product detail pages.
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Monitor and report monthly Amazon performance metrics and provide on-going strategic insights, recommendations and growth tactics.
Lead Spa Coordinator, 04/2014 - 04/2019
Novita Spa On The Square City, STATE,

Lead Spa Coordinator:

  • Politely welcomed arriving guests and ensured clients expectations were met.
  • Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.
  • Guided customers through facility tours explaining spa resources and amenities.
  • Handles high volume of calls and emails, as well as received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Handled guest complaints while maintaining a positive attitude.
  • Schedules and fulfills organized Spa supply orders.
  • Responsible for opening and closing the business.
  • Responsible for money till and gratuity distribution.
  • Responsible for set up and maintenance of clients accounts, medical records, and credit card information.
  • Drafted welcome/ thank you postcards and letters to new clients, and mailed welcome cards to clients as well as new spa members.
Laundress/Spa Attendant, 04/2011 - 04/2013
Novita Spa On The Square City, STATE,
  • Greeted and served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Maintained high standards of customer service during high-volume work shifts.
  • Responsible for ensuring that each guest has pleasant experience, providing personal five star service.
  • Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens.
  • Organized and provided a constant supply of clean linens for the entire Spa.
  • Assisted massage therapist, aestheticians, nail techs, and RN’s, prepare for their treatments(s) as well as provided any supplies or linens for their treatment room.
  • Resolved guest complaints to maintain complete customer satisfaction.
Education
High School Diploma: , Expected in 05/2011
-
Westwood High School - Austin, TX
GPA:
Status -

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Resume Overview

School Attended

  • Westwood High School

Job Titles Held:

  • Assistant Spa Manager
  • Amazon FBA Seller Assistant
  • Lead Spa Coordinator
  • Laundress/Spa Attendant

Degrees

  • High School Diploma

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