• Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Assistant Spa Learning Manager
Please provide a type of job or location to search!
SEARCH

Assistant Spa Learning Manager Resume Example

Love this resume?Build Your Own Now
ASSISTANT SPA LEARNING MANAGER
Professional Summary

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.

Skills
  • Operational improvement
  • Team management
  • Customer service
  • Business operations
  • Course development
  • Training solutions development
Work History
Assistant Spa Learning Manager, 08/2015 to 07/2020
Good Shepherd Rehab – Philadelphia , PA
  • Trained and developed team members throughout 18 resorts in 3 regions Jamaica, Aruba and Bahamas as well as standard operating procedures for guest interactions
  • Established relationships with relevant and fully vetted international training institutions in selected regions to ensure continuous highly trained team members
  • Developed curriculums in collaboration with Sandals Corporate University, Human Resources, and Heart Trust (HEART) Institute for team members
  • Provided continuing education across 18 resorts in 3 regions Jamaica, Aruba and Bahamas. Participated in hiring process, training, development and evaluation of team members in keeping with standards and job description
  • Coached and motivated team to achieve results agreed upon corporate standards
  • Collaborated with vendors to create incentive programs for team members in 18 resorts and call centers in 3 regions Jamaica, Aruba and Bahamas
  • Conceptualization of marketing initiatives. Provided ongoing recommendations for guest experience improvements and operations to stakeholders
  • Managed operations on resort when required
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Created and maintained detailed database to develop promotional sales
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for spa business
  • Developed curricula, instructions, documentation and written tests for Spa training courses
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities
  • Verified proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance
Spa Manager/ Assistant Spa Manager, 02/2012 to 01/2015
Viceroy Hotel Group – City , STATE
  • Conducted, lead and managed daily operations and guest service experience for the spa front desk and spa reservations, ensuring all necessary spa and interdepartmental communications were coordinated and monitored
  • Projected and implemented process improvement: systems, operational awareness and technical skills aligned with appropriate spa and guest service standards
  • Oversaw daily shift report to encompass shift highlights, pertinent resort information, concerns and recommendations for spa and facility operations
  • Participated in the hiring, training and evaluation of all spa Front Desk Agents, Attendants and Therapists in accordance with Viceroy Hotel Group's standards and job descriptions
  • Participated in the development and maintenance of staff inventories and task breakdowns for Spa Supervisor, Coordinators and Reservationists in coordination with Spa Director
  • Prepared weekly work schedules for spa line staff and therapists
  • Management and accountability for daily financial reporting and revenue posting in coordination with the Spa Director
  • Performed payroll for spa and fitness employees
  • Conducted regular, formal staff meetings for purposes of informing, educating and inspiring all supervised staff
  • Conducted regular treatment protocol training for therapists
  • Met with retail representatives and integrate retail lines to the spa
  • Conducted retail and professional product inventory
  • Maintained a thorough knowledge of spa programs, offerings, products and facilities, and ensured that supervised staff was similarly well-informed
  • Conducted and trained Spa Coordinators and Front Desk Agents to provide site inspection or guest tours to promote group spa utilization of spa and fitness facilities increasing business profitability
  • Attended regular staff meetings as directed by Spa Director
  • Provided ongoing recommendations for guest experience improvements and operations, implementing as approved by Spa Director
  • Verified proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance
  • Monitored day-to-day activities of spa company and employees, noting areas needing improvement and implementing plans for rectification
Lead Therapist, 02/2011 to 02/2012
Viceroy Hotel Group – City , STATE
  • Created therapists' schedules
  • Created treatment protocols
  • Met with vendors and product representatives
  • Set up product knowledge training
  • Set up and conducted treatment protocol training
  • Created and enforced general spa operational standards as indicated by Viceroy Hotel Group
  • Maintained clients' treatment records and designed long-term care programs for return customers
  • Leveraged practice management software to complete weekly progress notes, update quarterly treatment plans and maintain patient records
  • Conducted intake and assessments to formulate treatment plan and manage client records
Massage Therapist and Massage Therapist Trainer, 02/2010 to 02/2011
Viceroy Hotel Group – City , STATE
  • Conducted massage protocol training
  • Assisted in creating new treatment protocols
  • Traveled to other Viceroy properties to provide training
  • Provided professional body care services such as massage, body treatments and wraps
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Drove operational improvements which resulted in savings and improved profit margins
  • Identified key areas that could use improvement and implemented new processes, which increased efficiency
Education
Diploma: Massage Therapy, 2007
Keiser Career College - City
Associate Degree: 2006
Miami Dade College - City, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

89Good
Resume Strength
  • Formatting
  • Word choice
  • Measurable results
  • Typos

Resume Overview

School Attended

  • Keiser Career College
  • Miami Dade College

Job Titles Held:

  • Assistant Spa Learning Manager
  • Spa Manager/ Assistant Spa Manager
  • Lead Therapist
  • Massage Therapist and Massage Therapist Trainer

Degrees

  • Diploma : Massage Therapy , 2007
    Associate Degree : 2006

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Spa-Associate-resume-sample

Spa Associate

Hand & Stone

Gahanna , OH

Assistant-Property-Manager-resume-sample

Assistant Property Manager

Gregory Funding

Portland , OR

Day-Spa-Manager-resume-sample

Day Spa Manager

Hand & Stone

Rolling Meadows , IL

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.