Assistant Spa Learning Manager Resume Example
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ASSISTANT SPA LEARNING MANAGER
Professional Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Skills
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Work History
Assistant Spa Learning Manager, 08/2015 to 07/2020
Good Shepherd Rehab – Philadelphia , PA
Good Shepherd Rehab – Philadelphia , PA
- Trained and developed team members throughout 18 resorts in 3 regions Jamaica, Aruba and Bahamas as well as standard operating procedures for guest interactions
- Established relationships with relevant and fully vetted international training institutions in selected regions to ensure continuous highly trained team members
- Developed curriculums in collaboration with Sandals Corporate University, Human Resources, and Heart Trust (HEART) Institute for team members
- Provided continuing education across 18 resorts in 3 regions Jamaica, Aruba and Bahamas. Participated in hiring process, training, development and evaluation of team members in keeping with standards and job description
- Coached and motivated team to achieve results agreed upon corporate standards
- Collaborated with vendors to create incentive programs for team members in 18 resorts and call centers in 3 regions Jamaica, Aruba and Bahamas
- Conceptualization of marketing initiatives. Provided ongoing recommendations for guest experience improvements and operations to stakeholders
- Managed operations on resort when required
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Created and maintained detailed database to develop promotional sales
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for spa business
- Developed curricula, instructions, documentation and written tests for Spa training courses
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities
- Verified proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance
Spa Manager/ Assistant Spa Manager, 02/2012 to 01/2015
Viceroy Hotel Group – City , STATE
Viceroy Hotel Group – City , STATE
- Conducted, lead and managed daily operations and guest service experience for the spa front desk and spa reservations, ensuring all necessary spa and interdepartmental communications were coordinated and monitored
- Projected and implemented process improvement: systems, operational awareness and technical skills aligned with appropriate spa and guest service standards
- Oversaw daily shift report to encompass shift highlights, pertinent resort information, concerns and recommendations for spa and facility operations
- Participated in the hiring, training and evaluation of all spa Front Desk Agents, Attendants and Therapists in accordance with Viceroy Hotel Group's standards and job descriptions
- Participated in the development and maintenance of staff inventories and task breakdowns for Spa Supervisor, Coordinators and Reservationists in coordination with Spa Director
- Prepared weekly work schedules for spa line staff and therapists
- Management and accountability for daily financial reporting and revenue posting in coordination with the Spa Director
- Performed payroll for spa and fitness employees
- Conducted regular, formal staff meetings for purposes of informing, educating and inspiring all supervised staff
- Conducted regular treatment protocol training for therapists
- Met with retail representatives and integrate retail lines to the spa
- Conducted retail and professional product inventory
- Maintained a thorough knowledge of spa programs, offerings, products and facilities, and ensured that supervised staff was similarly well-informed
- Conducted and trained Spa Coordinators and Front Desk Agents to provide site inspection or guest tours to promote group spa utilization of spa and fitness facilities increasing business profitability
- Attended regular staff meetings as directed by Spa Director
- Provided ongoing recommendations for guest experience improvements and operations, implementing as approved by Spa Director
- Verified proper tracking in newly created databases of all students and instructors leaves, attendance, scores and overall performance
- Monitored day-to-day activities of spa company and employees, noting areas needing improvement and implementing plans for rectification
Lead Therapist, 02/2011 to 02/2012
Viceroy Hotel Group – City , STATE
Viceroy Hotel Group – City , STATE
- Created therapists' schedules
- Created treatment protocols
- Met with vendors and product representatives
- Set up product knowledge training
- Set up and conducted treatment protocol training
- Created and enforced general spa operational standards as indicated by Viceroy Hotel Group
- Maintained clients' treatment records and designed long-term care programs for return customers
- Leveraged practice management software to complete weekly progress notes, update quarterly treatment plans and maintain patient records
- Conducted intake and assessments to formulate treatment plan and manage client records
Massage Therapist and Massage Therapist Trainer, 02/2010 to 02/2011
Viceroy Hotel Group – City , STATE
Viceroy Hotel Group – City , STATE
- Conducted massage protocol training
- Assisted in creating new treatment protocols
- Traveled to other Viceroy properties to provide training
- Provided professional body care services such as massage, body treatments and wraps
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Drove operational improvements which resulted in savings and improved profit margins
- Identified key areas that could use improvement and implemented new processes, which increased efficiency
Education
Diploma: Massage Therapy, 2007
Keiser Career College - City
Keiser Career College - City
Associate Degree: 2006
Miami Dade College - City, State
Miami Dade College - City, State
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Resume Overview
School Attended
- Keiser Career College
- Miami Dade College
Job Titles Held:
- Assistant Spa Learning Manager
- Spa Manager/ Assistant Spa Manager
- Lead Therapist
- Massage Therapist and Massage Therapist Trainer
Degrees
- Diploma : Massage Therapy , 2007
Associate Degree : 2006
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