Assistant Service Manager Resume Example
Automotive Service Manager with 6 years of experience ensuring efficient and timely services to customers for vehicle repair and maintenance. Demonstrated ability to manage the administration of a full-service automotive service department Competent knowledge of functioning of automobiles, parts and repair. Outstanding communication and organizational skills. Highly adept in managing and motivating a culturally-diverse workforce.
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Seasoned Customer Service Manager bringing 8 years in sales management and support. Skilled people motivator with proven leadership abilities to go extra mile. Documented history leading teams to achieve results by exercising independent judgment and accomplishing goals in high pressure scenarios.
Strategic in approaching systematic issues with customer service team performance to boost productivity and maximize customer loyalty. Familiar with automotive customer needs and best practices. Offering over 8 years of experience in service roles and readiness for new professional challenges with growing team.
Talented Customer Support Manager offering expertise in resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities through customer retention. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skillfully direct and motivate customer service personnel in successful strategies to manage calls and increase efficiency. Excellent problem-solving, team leadership and mentoring skills. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
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- Collaborated with customers to discuss service needs and offer available solutions.
- Enforced adherence to customer service standards to foster satisfaction and retention.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Developed and implemented strategies retain customers and drive loyalty.
- Answered customer requests with friendly, knowledgeable service and support.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Immediately escalated incidents to remain compliant with company's standard procedures and processes.
- Documented and scoped actions taken to resolve issues after service calls.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Inspected vehicles to assess damage and functionality, recommend changes and issue violation notices.
- Monitored repair work and inspected post-repair vehicles to verify proper quality and compliance with requirements.
- Completed vehicle inspections to verify compliance with standards and regulations and prevented use of vehicles with extreme safety concerns or violations.
- Identified vehicle modifications to emissions equipment and fuel system to assess effects and determine legality.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved customer satisfaction by finding creative solutions to problems.
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Resume Overview
School Attended
- California Smog Institute
Job Titles Held:
- Assistant Service Manager
- Service Advisor
- Smog Check Technician
Degrees
- Smog Certificate
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