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Jessica Claire
  • , San Francisco, CA
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Experience
Assistant Service Manager, 11/2019 - Current
Clubcorp Club Operations, Inc. Hendersonville, TN,
  • To assist customer with any automotive needs and make sure that they are completely satisfied with everything at the dealership and the work being done.
Service Advisor, 05/2018 - Current
Ciocca Dealerships Quakertown, PA,
  • For Dodge Chrysler Jeep and RAM.
  • Assist in helping people fix there vehicles in the best and most cost effective way possible while making them feel hassle and worry free with there vehicle.
  • Managing technicians time and productivity.
Service Advisor, 07/2016 - 05/2018
Ciocca Dealerships State College, PA,
  • Providing exceptional service to customer and making sure they are treated fairly and properly with there vehicles.
Parts Associate/Warranty Administrator, 06/2015 - 04/2016
Bergey's Ford City, STATE,
  • I assist customer and technicians with finding the right part for the job.
  • I also manage warranty claims and warranty accounting.
  • Accomplishments I have quickly learned the snap-on parts system to assist the department as quickly as possible.
  • Working proficiently for the technicians and customers over the phone and at the counter.
Work History
Assistant Service Manager, 11/2019 - Current
Apple Automotive Group York, PA
  • To assist customer with any automotive needs and make sure that they are completely satisfied with everything at the dealership and the work being done.
Service Advisor, 05/2018 - Current
Don White's Timonium Cockeysville, MD
  • For Dodge Chrysler Jeep and RAM.
  • Assist in helping people fix there vehicles in the best and most cost effective way possible while making them feel hassle and worry free with there vehicle.
  • Managing technicians time and productivity.
Service Advisor, 07/2016 - 05/2018
Parks Ford & Lincoln Gainesville, FL
  • Providing exceptional service to customer and making sure they are treated fairly and properly with there vehicles.
Parts Associate/Warranty Administrator, 06/2015 - 04/2016
Bergey's Ford Ambler, PA
  • I assist customer and technicians with finding the right part for the job.
  • I also manage warranty claims and warranty accounting.
  • Accomplishments I have quickly learned the snap-on parts system to assist the department as quickly as possible.
  • Working proficiently for the technicians and customers over the phone and at the counter.
Accomplishments
  • Achieved my Warranty Administrator and Service Master certifications within my first few months of hire.
  • Also was able to pick up submitting warranty repairs quickly to clean up the claims that were not submitted or were problem cases.
  • Skills Used Computer Skills Data Logging Customer Service Customer Excellence Listening and Assessing Lot Attendant Peruzzi Toyota - Hatfield, PA November 2013 to October 2014 Responsibilities Making sure the service writers are assisted and the customers cars are parked and taken care of.
  • Shift Manager Wendy's - Lansdale, PA November 2011 to May 2014 Responsibilities I manage the store make the sure the employees are following directions and that the sales and food cost and labor is all managed.
  • I also make sure that the customer is always happy.
  • Accomplishments I became a shift manager within 3 months of being an employee for my hard work.
  • Skills Used Manageability.
Education
High school diploma: Automotive industry, Expected in 2013
-
Universal Technical Institute - Exton, PA
GPA:
Summary
Well rounded individual, will adapt on learning new things or training very quickly. Very friendly with customers and easy to get along with. Like working in the automotive industry and anything related to it. Authorized to work in the US for any employer
Highlights
  • Skills Used
  • Ability to adapt to a new system quickly
  • Customer Service
  • Listening and Assessing
  • Data Logging
  • Computer Skills
  • Warranty Administrator/Service Advisor
  • Bergey's Ford - Ambler, PA
  • August 2014 to April 2016
  • Responsibilities
  • I am responsible for managing any warranty work. Also responsible for getting paid on warranty claims and making sure
  • That they are set up correctly.
  • I also assist in working with customers to have to vehicles worked on through the schedule and make sure that they are
  • Happy with there work. I also perform quotes and on repairs needed for customer's vehicles.
  • I also make sure any extra work is needed or if any other employee's need any assist them I aid them to the best of my
  • Ability. As well as make sure everything that is through customer's is paid and go through open repair orders to see the
  • Status of them and make sure that they are in progress or information is known about them why they are not closed.
  • Accounting
  • Automotive
  • Customer Service
  • Data Entry
  • FCA
  • Listening
  • Logging
  • Managing
  • Progress
  • RAM
  • Repairs
  • Sales
  • Store Management
  • Strategic Planning
  • Phone
Skills
  • Skills Used
  • Ability to adapt to a new system quickly
  • Customer Service
  • Listening and Assessing
  • Data Logging
  • Computer Skills
  • Warranty Administrator/Service Advisor
  • Bergey's Ford - Ambler, PA
  • August 2014 to April 2016
  • Responsibilities
  • I am responsible for managing any warranty work. Also responsible for getting paid on warranty claims and making sure
  • That they are set up correctly.
  • I also assist in working with customers to have to vehicles worked on through the schedule and make sure that they are
  • Happy with there work. I also perform quotes and on repairs needed for customer's vehicles.
  • I also make sure any extra work is needed or if any other employee's need any assist them I aid them to the best of my
  • Ability. As well as make sure everything that is through customer's is paid and go through open repair orders to see the
  • Status of them and make sure that they are in progress or information is known about them why they are not closed.
  • Accounting, automotive, Customer Service, Data Entry, FCA, Listening, Logging, Managing, progress, RAM, repairs, Sales, Store Management, Strategic Planning, phone
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    Resume Overview

    School Attended

    • Universal Technical Institute

    Job Titles Held:

    • Assistant Service Manager
    • Service Advisor
    • Service Advisor
    • Parts Associate/Warranty Administrator

    Degrees

    • High school diploma

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