Assistant Service Manager, 11/2019 - Current Clubcorp Club Operations, Inc. – Hendersonville, TN,
To assist customer with any automotive needs and make sure that they are completely satisfied with everything at the
dealership and the work being done.
Service Advisor, 05/2018 - Current Ciocca Dealerships – Quakertown, PA,
For Dodge Chrysler Jeep and RAM.
Assist in helping people fix there vehicles in the best and most cost effective way possible while making them feel hassle
and worry free with there vehicle.
Managing technicians time and productivity.
Service Advisor, 07/2016 - 05/2018 Ciocca Dealerships – State College, PA,
Providing exceptional service to customer and making sure they are treated fairly and properly with there vehicles.
Parts Associate/Warranty Administrator, 06/2015 - 04/2016 Bergey's Ford – City, STATE,
I assist customer and technicians with finding the right part for the job.
I also manage warranty claims and warranty
accounting.
Accomplishments
I have quickly learned the snap-on parts system to assist the department as quickly as possible.
Working proficiently for the
technicians and customers over the phone and at the counter.
Work History
Assistant Service Manager, 11/2019 - Current Apple Automotive Group – York, PA
To assist customer with any automotive needs and make sure that they are completely satisfied with everything at the
dealership and the work being done.
Service Advisor, 05/2018 - Current Don White's Timonium – Cockeysville, MD
For Dodge Chrysler Jeep and RAM.
Assist in helping people fix there vehicles in the best and most cost effective way possible while making them feel hassle
and worry free with there vehicle.
Managing technicians time and productivity.
Service Advisor, 07/2016 - 05/2018 Parks Ford & Lincoln – Gainesville, FL
Providing exceptional service to customer and making sure they are treated fairly and properly with there vehicles.
Parts Associate/Warranty Administrator, 06/2015 - 04/2016 Bergey's Ford – Ambler, PA
I assist customer and technicians with finding the right part for the job.
I also manage warranty claims and warranty
accounting.
Accomplishments
I have quickly learned the snap-on parts system to assist the department as quickly as possible.
Working proficiently for the
technicians and customers over the phone and at the counter.
Accomplishments
Achieved my Warranty Administrator and Service Master certifications within my first few months of hire.
Also was able to
pick up submitting warranty repairs quickly to clean up the claims that were not submitted or were problem cases.
Skills Used
Computer Skills
Data Logging
Customer Service
Customer Excellence
Listening and Assessing
Lot Attendant
Peruzzi Toyota - Hatfield, PA
November 2013 to October 2014
Responsibilities
Making sure the service writers are assisted and the customers cars are parked and taken care of.
Shift Manager
Wendy's - Lansdale, PA
November 2011 to May 2014
Responsibilities
I manage the store make the sure the employees are following directions and that the sales and food cost and labor is all
managed.
I also make sure that the customer is always happy.
Accomplishments
I became a shift manager within 3 months of being an employee for my hard work.
Skills Used
Manageability.
Education
High school diploma: Automotive industry, Expected in 2013 - Universal Technical Institute - Exton, PA GPA:
Summary
Well rounded individual, will adapt on learning new things or training very quickly. Very friendly with customers and easy to
get along with. Like working in the automotive industry and anything related to it.
Authorized to work in the US for any employer
Highlights
Skills Used
Ability to adapt to a new system quickly
Customer Service
Listening and Assessing
Data Logging
Computer Skills
Warranty Administrator/Service Advisor
Bergey's Ford - Ambler, PA
August 2014 to April 2016
Responsibilities
I am responsible for managing any warranty work. Also responsible for getting paid on warranty claims and making sure
That they are set up correctly.
I also assist in working with customers to have to vehicles worked on through the schedule and make sure that they are
Happy with there work. I also perform quotes and on repairs needed for customer's vehicles.
I also make sure any extra work is needed or if any other employee's need any assist them I aid them to the best of my
Ability. As well as make sure everything that is through customer's is paid and go through open repair orders to see the
Status of them and make sure that they are in progress or information is known about them why they are not closed.
Accounting
Automotive
Customer Service
Data Entry
FCA
Listening
Logging
Managing
Progress
RAM
Repairs
Sales
Store Management
Strategic Planning
Phone
Skills
Skills Used
Ability to adapt to a new system quickly
Customer Service
Listening and Assessing
Data Logging
Computer Skills
Warranty Administrator/Service Advisor
Bergey's Ford - Ambler, PA
August 2014 to April 2016
Responsibilities
I am responsible for managing any warranty work. Also responsible for getting paid on warranty claims and making sure
That they are set up correctly.
I also assist in working with customers to have to vehicles worked on through the schedule and make sure that they are
Happy with there work. I also perform quotes and on repairs needed for customer's vehicles.
I also make sure any extra work is needed or if any other employee's need any assist them I aid them to the best of my
Ability. As well as make sure everything that is through customer's is paid and go through open repair orders to see the
Status of them and make sure that they are in progress or information is known about them why they are not closed.
Accounting, automotive, Customer Service, Data Entry, FCA, Listening, Logging, Managing, progress, RAM, repairs, Sales, Store Management, Strategic Planning, phone
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