assistant service manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 30 years of progressive experience. Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality. Goal-driven Service Manager offering over 30 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Service planning
  • Operation monitoring
  • Database administration
  • Schedule coordination
  • Versed in several automotive software systems Reynolds & Reynolds, Adp, X Time appointment systems, all major estimating guides
  • Strong follow-up skills
  • Attention to detail, and following guidelines and procedures
  • Maybe a little too OCD

Assistant Service Manager, 05/2019 to 04/2020
Cruise AmericaAnchorage, AK,
  • Adhered to customer service standards to foster satisfaction and retention.
  • Collaborated with customers to offer solutions to service needs.
  • Defined department objectives and monitored performance to facilitate operations.
  • Effectively gathering information from customer concerning needs and issues, transfered to electronic work order and dispatched to properly trained technician.
  • Communicated needed repairs with exact estimates to customer advising on safety/maintenance/related repairs in order of safety
  • Motivated, led and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchJessicas for service.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Created written estimates and obtained customer consent to proceed.
  • Informed and educated department employees on changes from management.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Researched and provided timely resolution to service discrepancies.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
Claims Processor, 06/2017 to 05/2019
Highmark Inc.Jefferson Hills, PA,
  • Collaborated with appraisers, facility managers, body shops and salvage vendors.
  • Reviewed history records to determine benefit eligibility for services.
  • Identified client service improvement opportunities in collaboration with team leads and managers to resolve problems.
  • Verified claim data correctness in preparation for processing.
  • Maintained comprehensive database, including enrollment data, claim submission and payment information.
  • Served as subject matter expert for non-standard coverage questions, property damage and collision.
  • Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts.
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked remotely with very little supervision
Assistant Service Manager, 01/2011 to 06/2017
Cruise AmericaHenderson, NV,

See previous Assistant Service Manager duties

Assistant Service Manager, 04/2009 to 06/2010
Cruise AmericaCarson, CA,

See previous Assistant service manager duties

Education and Training
: Education , Expected in to Ohio University - St Clairsville,
High School Diploma: , Expected in to Buckeye North High School - Brilliant, OH,
Additional Information

Interest in a hands on job, after 30 years of face to face interaction with clients I'm ready to pursue a more rewarding career building and or creating equipmen, I'm very skilled with hand tools, and have a strong attention to detail, also work well with other in a team environment as long as everyone is as engaged as I am.

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Resume Overview

School Attended

  • Ohio University
  • Buckeye North High School

Job Titles Held:

  • Assistant Service Manager
  • Claims Processor
  • Assistant Service Manager
  • Assistant Service Manager


  • Some College (No Degree)
  • High School Diploma

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