Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Talented leader and analytical problem-solver with over 2 years of experience successfully managing an automotive service center, restaurant, and religious school operations. Background in overseeing recruitment, hiring and team operations. Expert in delivering in-depth training and mentoring to help crew members improve abilities and advance work quality. History of enabling strong profits with well-managed expenses and workflows. Demonstrated administrative knowledge, team management abilities and decision-making strengths.

  • New employee orientations
  • Personnel Management
  • Assignment Delegation
  • Decision Making
  • Performance Evaluations
  • Administrative management
  • Public speaking skills
  • Event Coordination
  • Client direction
  • Customer Relations
  • Policy and procedure modification
  • Staff Management
Work History
Assistant Service Manager, 06/2020 to Current
Cruise AmericaKissimmee, FL,
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Followed up with customers during and after installations to verify satisfaction.
  • Monitored team performance, adhered to service level agreements (SLAs), and provided detailed job training.
  • Set and administered department budgets for expenditures, materials, and labor.
  • Developed and restructured day-to-day operations, ultimately resulting in influx of our customer base.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Kept watchful eye on equipment inventories, optimizing work readiness, and aligning supplies with specifications for each job.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Created accounts with reputable automotive parts companies, improving customer and company satisfaction in both quality, and price.
Administrative Director, 06/2019 to Current
Ucla HealthCamp Pendleton, CA,
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Delivered top-notch administrative support to teachers, promoting excellence in school operations.
  • Maintained protocol throughout routine workdays and special events.
  • Performed cost reduction research and handled accounts payable and receivable.
  • Established and developed astrong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Led, directed, managed, and mentored staff, interns, and volunteers.
  • Planned and executed events for employees and community members with over 250 attendees.
  • Hosted and emceed a multitude of events, delivering smooth execution and formidable experiences for all guests.
  • Reviewed information, created models, and contributed to decision-making processes.
  • Managed admissions to the school, processing payments, and placing students accordingly to education level and age.
  • Offered office-wide software support and training, troubleshooting issues, and optimizing usage.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Produced highly accurate internal and external letters and memoranda.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Scheduled appointments and meetings, organized materials, and prepared events.
  • Coordinated with community leaders, youth group leaders, and speakers to attend events, and give speeches relevant to issues young Muslims are experiencing.
  • Coordinated with teachers, administrative staff, and board members to ensure key information was adequately delivered.
Assistant Store Manager, 09/2019 to 09/2021
Holiday Station Stores - WorkdayLowry, MN,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Directed merchandising, promotion, and brand loyalty efforts for business segment with greatest sales volume.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Directly oversaw social media outreach, and increased overall customer interactions and sales.
  • Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives, and attain advancement.
Clothing Sales Associate, 11/2018 to 02/2019
Rural KingAvon, IN,
  • Was deemed top sales associate among peers during 3-month tenure.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Created stunning displays to capture customer attention. And increase sales.
  • Cleaned, closed, and secured store at end of shift.
  • Delivered prompt, friendly service to customers.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Pressed and folded items upon arrival in-store to increase visual appeal.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day.
  • Managed efficient cash register operations.
  • Increased business sales utilizing sales and fashion knowledge.
Associate of Science: Biology, Expected in
Chaffey College - Rancho Cucamonga, CA
  • Continuing education in Biology
High School Diploma: , Expected in 05/2020
Summit High School - Fontana, CA
Native or Bilingual

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School Attended

  • Chaffey College
  • Summit High School

Job Titles Held:

  • Assistant Service Manager
  • Administrative Director
  • Assistant Store Manager
  • Clothing Sales Associate


  • Associate of Science
  • High School Diploma

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