Talented leader and analytical problem-solver with over 2 years of experience successfully managing an automotive service center, restaurant, and religious school operations. Background in overseeing recruitment, hiring and team operations. Expert in delivering in-depth training and mentoring to help crew members improve abilities and advance work quality. History of enabling strong profits with well-managed expenses and workflows. Demonstrated administrative knowledge, team management abilities and decision-making strengths.
Skills
New employee orientations
Personnel Management
Assignment Delegation
Decision Making
Performance Evaluations
Administrative management
Public speaking skills
Event Coordination
Client direction
Customer Relations
Policy and procedure modification
Staff Management
Work History
Assistant Service Manager, 06/2020 to Current Cruise America – Kissimmee, FL,
Met with customers to discuss service needs and develop effective and practical solutions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Followed up with customers during and after installations to verify satisfaction.
Monitored team performance, adhered to service level agreements (SLAs), and provided detailed job training.
Set and administered department budgets for expenditures, materials, and labor.
Developed and restructured day-to-day operations, ultimately resulting in influx of our customer base.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Kept watchful eye on equipment inventories, optimizing work readiness, and aligning supplies with specifications for each job.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Contributed to development, implementation, and execution of maintenance programs.
Created accounts with reputable automotive parts companies, improving customer and company satisfaction in both quality, and price.
Administrative Director, 06/2019 to Current Ucla Health – Camp Pendleton, CA,
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Delivered top-notch administrative support to teachers, promoting excellence in school operations.
Maintained protocol throughout routine workdays and special events.
Performed cost reduction research and handled accounts payable and receivable.
Established and developed astrong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Led, directed, managed, and mentored staff, interns, and volunteers.
Planned and executed events for employees and community members with over 250 attendees.
Hosted and emceed a multitude of events, delivering smooth execution and formidable experiences for all guests.
Reviewed information, created models, and contributed to decision-making processes.
Managed admissions to the school, processing payments, and placing students accordingly to education level and age.
Offered office-wide software support and training, troubleshooting issues, and optimizing usage.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Produced highly accurate internal and external letters and memoranda.
Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Scheduled appointments and meetings, organized materials, and prepared events.
Coordinated with community leaders, youth group leaders, and speakers to attend events, and give speeches relevant to issues young Muslims are experiencing.
Coordinated with teachers, administrative staff, and board members to ensure key information was adequately delivered.
Assistant Store Manager, 09/2019 to 09/2021 Holiday Station Stores - Workday – Lowry, MN,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Directed merchandising, promotion, and brand loyalty efforts for business segment with greatest sales volume.
Rotated merchandise and displays to feature new products and promotions.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Directly oversaw social media outreach, and increased overall customer interactions and sales.
Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives, and attain advancement.
Clothing Sales Associate, 11/2018 to 02/2019 Rural King – Avon, IN,
Was deemed top sales associate among peers during 3-month tenure.
Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
Created stunning displays to capture customer attention. And increase sales.
Cleaned, closed, and secured store at end of shift.
Delivered prompt, friendly service to customers.
Encouraged customers to find accessories and other upsell items to complete ensembles.
Pressed and folded items upon arrival in-store to increase visual appeal.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day.
Managed efficient cash register operations.
Increased business sales utilizing sales and fashion knowledge.
Education
Associate of Science: Biology, Expected in Chaffey College - Rancho Cucamonga, CA GPA:
Continuing education in Biology
High School Diploma: , Expected in 05/2020 Summit High School - Fontana, CA GPA:
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