Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service department staff. Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality. Personable Service Manager driving process optimization and business profitability on continuous basis. Highly effective at leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations.

  • Database administration
  • Service planning
  • Operation monitoring
  • Schedule coordination
  • Process optimization
  • Task delegation
  • Coaching and mentorship
  • Staff management
  • Reporting and documentation
  • Relationship building
  • Critical thinking
  • Training & Development
  • Decision-making
12/2012 to Current Assistant Service Manager Fleetpride | Texarkana, TX,
  • Defined department objectives and monitored performance to facilitate operations.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Collaborated with customers to offer solutions to service needs.
  • Hired, trained and developed service department staff to drive performance.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Informed and educated department employees on changes from management.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Created employee work schedules to keep shifts properly staffed.
  • Managed service department budget and investigated and resolved discrepancies.
  • Troubleshot and performed testing to keep telephone and data lines functioning properly.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Created written estimates and obtained customer consent to proceed.
  • Researched and provided timely resolution to service discrepancies.
  • Monitored employee performance through effective analysis of key metrics.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated, led and supported employees to maintain low turnover.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
  • Established and enforced clear safety policies to protect workers from injury.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Monitored employee work levels and optimized performance with strategic approaches.
02/2014 to 04/2020 Business Owner Martin Management Group | Louisville, KY,
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Provided organizational leadership and established business vision to achieve sales, profit, and revenue goals for consignment fashion, perfume, and accessories store.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Directed implementation of strategic business plans to achieve goals and objectives.
  • Developed favorable relationships with vendors and contractors, facilitating contract negotiation and implementation of marketing and sales strategies.
  • Launched successful startup offering lively, social setting for customers to learn step-by-step painting skills.
  • Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
  • Assessed all aspects of business operations to implement realistic annual budget.
  • Maintained up-to-date knowledge of all statutory requirements and regulations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for consignment fashion, perfume and accessories store.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Set pricing structures according to market analytics and emerging trends.
  • Reconciled daily sales and financial transaction reports and prepared bank deposits.
  • Maintained functional and orderly building areas to meet all business needs and deliver professional appeal to customers.
  • Mentored newly hired employees to take on responsibilities and tasks with understanding.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Calculated credit amounts and commission payouts, priced merchandise, and generated credit memos for returned merchandise.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Stayed abreast of all federal regulations to ensure compliance of organization's processes.
11/2009 to 12/2012 Sales Manager Kay Jewelers | City, STATE,
  • Maintains professional network of potential clients and business opportunities.
  • Collaborated with 10-person team to effectively manage $2,500,000 annual budget.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Supported all sales team members to drive growth and development.
  • Elevated sales to $5.000.000 by being part of complete sales cycle process.
  • Leveraged rapport with key retail account leadership to up-sell vendor partnerships.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Provided information on company promotions and special sales to customers.
Education and Training
Expected in High School Diploma | Ware County High School, Waycross, GA GPA:
Expected in Master of Arts | Gemology Diamond Council Of America, Nashville, TN GPA:

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School Attended

  • Ware County High School
  • Diamond Council Of America

Job Titles Held:

  • Assistant Service Manager
  • Business Owner
  • Sales Manager


  • High School Diploma
  • Master of Arts

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