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Assistant Service Manager Resume Example

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ASSISTANT SERVICE MANAGER
Professional Summary

Service writer/manager offering 10+ years coordinating automotive repairs by working closely with team of mechanics. Professional and knowledgeable when helping customers, explaining proposed repair work and offering cost estimates. Inspected vehicles to check repair work before delivering to customers and described repairs, answering any questions to achieve customer satisfaction.

I am looking for a chance to get back to my old self and absolutely show someone that once I'm in your system with training you'll wonder how you operated without me, there is questions about my work history and my time off from work with resolves around many personal issues in my life that I am more than willing to review, but I am ready to get back out there and show someone what I can do with the right opportunity!

Skills
  • Incredible CSI scores
  • Service planning
  • Operation monitoring
  • Schedule coordination
  • Customer service
  • Communications
  • Team building
  • Supervision
  • Organization
  • Staff management
  • Inventory management
  • Planning and coordination
  • Multitasking
  • Scheduling
  • Up-selling
  • Service Management
  • Strategic Planning
  • Sales
Work History
Assistant Service Manager, 01/2020 to 03/2020
Mr. Tire – Woodbury Heights, NJ
  • Developed and monitored budgets for service department and informed dealership management of variances.
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Defined department objectives and monitored performance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Carried out closing and opening operations throughout most of the week.
Service Writer, 04/2019 to 12/2019
Nissan – Turnersville, NJ
  • Researched vehicle maintenance history to determine maintenance needs.
  • Courteously greeted customers and assisted with initiating service requests.
  • Entered mechanics' time into system, communicated completed work to customers, and closed service work orders.
  • Provided time and cost estimates for proposed service to gain customer authorization.
  • Called customers to schedule vehicle inspections, recall work and preventive maintenance.
  • Created service order requests by documenting customer complaints and repair needs in work orders.
  • Identified automotive issues to determine service needs by reviewing symptoms, test driving and conducting inspections.
  • Scheduled repair work by assigning tasks to mechanics based on skills and availability.
Car Wash Manager, 01/2005 to 01/2012
Auto Sheen – Blackwood, NJ
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Oversaw personnel recruitment, performance and scheduling.
  • Handled funds each day in fast-paced environment.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed day-to-day operations, including supervision and assignment delegation for multi-member team.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Service Writer/Manager, 01/1998 to 01/2005
Saturn Corporation – Dayton, OH
  • Presented accurate estimates to inform customers of all service charges and expectations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Provided job estimates by conducting research and contacting vendors.
  • Conferred with customers to understand service needs and write up accurate orders.
  • Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
  • Maintained record CSI scores at my store by ensuring the customer always came first and felt great about their choice and decisions made with their repairs.
  • Oversaw all service writers as well as being a service writer myself.
  • Arranged loaner cars when necessary.
  • Did all duties of service manager such as closing the shop on my nights, and opening when necessary.
  • Hired, trained, developed and monitored performance of service department staff.
  • Monitored employee performance through effective data analysis of efficiency and key metrics.
Education
Associate of Science: Sports Administration St. Thomas University - Miami, FL

Studying in the field of sports administration has equip me for being a manger at a high level and a general manager.

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Resume Overview

Companies Worked For:

  • Mr. Tire
  • Nissan
  • Auto Sheen
  • Saturn Corporation

School Attended

  • St. Thomas University

Job Titles Held:

  • Assistant Service Manager
  • Service Writer
  • Car Wash Manager
  • Service Writer/Manager

Degrees

  • Associate of Science : Sports Administration

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