Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Former military professional seeks role in operations management. Successful at building strategic partnerships and alliances and spearheading business relationships to achieve beneficial outcomes. Determined Marine trained in risk management, and project management. Expertise in strategic and tactical planning. Analytical problem solver and critical thinker.
Handling difficult customers
Clear and effective communication
Assistant Service Manager, 01/2013
to Current HEB – Belton,
Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
Defined clear targets and objectives and communicated them to other team members.
Answered an average of six calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientele.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Have been a Assistant Service Manager for two years at two different locations.
Amphibious Assault Vehicle Technician , 02/2011
to Current United States Marine Corps Reserves – San Diego,
Wrote office job descriptions and directives.
Prepared documents for destruction.
Operated and maintained communications equipment.
Performed as a fire team member during situational training exercises and all infantry dismounted battle drills.
Expert in tactical and technical guidance.
Maintained and and kept accountability of tools and equipment, including doing weekly inventory.
Tracked and filed administrative paperwork and personnel folders.
Working under stressful conditions.
Bartender/Bar Manager, 08/2012
to 04/2014 Zapatos Cantina – College Station,
Waited on multiple customers at the bar and throughout the bar area.
Greeted guests in a timely and professional manner.
Maintained full knowledge of beverage lists and promotions.
Upheld strict cash handling procedures.
Counted all cash drawers at the end of shift.
Wrote weekly schedules for the staff.
Conducted interviews and hired new staff.
Spoke with and made deals with liquor vendors.
High School Diploma: 2009 Rogers High School - Rogers,