assistant service manager resume example with 15+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Skills
New Employee Hiring
Professional Relationships
Skilled Maintenance and Repair
Job Prioritizing
Work Planning and Prioritization
Risk Management
Materials and Labor Costing
Multiple Priorities Management
Customer Service
Visual Inspections
Personnel Skill Assessments
Critical Thinking
Workplace Safety
Conflict Resolution
Time Management
Business Development
Hand and Power Tool Operation
Employee Relations
Employee Safety Training
Automotive Knowledge
Worker Training
Service Planning
Standards Conformance
Performance Evaluations
Staff Motivation
Special Projects
Heavy Equipment Operation
Machinery Operation
Work History
Assistant Service Manager, 11/2019 to Current Holz Motors – Hales Corners, WI,
Met with customers to discuss service needs and develop effective and practical solutions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Met with customers to discuss service needs and offer available solutions.
Developed written plans and obtained customer consent to proceed.
Followed up with customers during and after installations to verify satisfaction.
Guided techs on automotive repair, tool usage and equipment operation.
Trained [Number] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Promoted brands of [Type] equipment, increasing sales [Number]% and maximizing overall revenue.
Set and administered department budgets for expenditures, materials and labor.
Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
Monitored safety compliance to maintain strict standards and protect team members from harm.
Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Organized ongoing maintenance schedules to boost system performance.
Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
Communicated issues to supervisor and helped develop solutions.
Completed customer orders and warranty services according to manufacturer specifications.
Performed safety and emissions inspections.
Used specialized tools to detect leaks in gas and refrigerant systems.
Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Supervised and mentored team members and facilitated daily service operations to drive business growth.
Delegated and supervised vehicle bodywork to body team for restoration and remediation.
Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Replaced damaged, missing or defective parts with new and refurbished components.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Analyzed and located malfunctions in brakes, motors, switches and control systems.
Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
Maintained accurate records of time and materials required to perform repairs and service.
Delegated jobs to subordinates and monitored quality of work.
Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
Tire Technician, 11/2006 to 11/2008 Carvana – Brookside, AL,
Dismounted, mounted and repaired tires according to manufacturer specifications.
Rotated, mounted and balanced tires on cars, trucks and vans.
Inflated tires to prescribed PSI per load requirements to optimize tire safety.
Maximized efficiency by coordinating changing and rotating of tires.
Education
Associate of Applied Science: Automotive Technology, Expected in 06/2005 to Monroe Community College - Rochester, NY GPA:
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