Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Talented Manager successful in managing highly effective teams with focus on customer service and retention. Detail-oriented professional with 20 years of experience. Persuasive communicator with proactive approach to resolving account and customer service issues.

  • Office management
  • Customer relationship management
  • Conflict mediation
  • Troubleshooting complex problems
  • Excels in team leadership
  • Excellent communication skills
  • Employee training
  • Client relationship management
  • Strong interpersonal skills
  • Excellent work ethic
  • Excellent time management skills
  • Multi-tasking ability
07/2019 to Current
Assistant Service Manager Able Services Chicago, IL,
  • Oversee service estimates, sell routine maintenance/extended repair contracts and conducts follow-ups regarding unsold services and customer inquiries.
  • Assists Service Manager with payroll, scheduling and enforcing service department standards.
  • Collaborate with customers to offer solutions to service needs.
  • Participate with trainings, coaching and mentoring of all service employees.
  • Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
  • Works collaboratively with other departments, to address legal, maintenance, recalls, or billing matters.
  • Exceptional organizational and multi-tasking ability.
  • Ability to work under pressure.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Researched and provided timely resolution to service discrepancies.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Pitch in to complete various duties during peak periods or employee absences.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
12/2017 to 06/2019
Branch Manager Fidelity Bank Of North Carolina Apex, NC,
  • Designed sales and service strategies to improve revenue and retention.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
  • Planned daily operational strategies, including vehicle delivery, team workflows and promotional initiatives.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Corresponded daily with clients, Corporate, HR and Senior Management.
  • Exceeded team goals and resolved time-sensitive issues by partnering with staff to share and implement project initiatives.
  • Booked travel arrangements for Law firms, Repair facilities, Hotels and other businesses needing consistent rental use.
12/2013 to 12/2017
Assistant Restaurant Manager Gpm Investments Quinton, VA,
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Worked closely with Executive chef, Sous chef and cooks to determine menu plans for special events or occasions.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Performed opening and closing procedures each day.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
12/2010 to 11/2013
Lead Server Sagora Mansfield, TX,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Provided exceptional service to high volume of daily customers.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
Education and Training
Expected in 05/2003
High School Diploma:
Hollywood Hills High School - Hollywood, FL,
Expected in
: Business Administration And Management
Broward College - Fort Lauderdale, FL
Expected in
Paralegal Certification:
University of Miami - Miami, FL
Additional Information

Fluent in English and Spanish.

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School Attended

  • Hollywood Hills High School
  • Broward College
  • University of Miami

Job Titles Held:

  • Assistant Service Manager
  • Branch Manager
  • Assistant Restaurant Manager
  • Lead Server


  • High School Diploma
  • Some College (No Degree)
  • Paralegal Certification

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