, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Talented Manager successful in managing highly effective teams with focus on customer service and retention. Detail-oriented professional with 20 years of experience. Persuasive communicator with proactive approach to resolving account and customer service issues.
- Office management
- Customer relationship management
- Conflict mediation
- Troubleshooting complex problems
- Excels in team leadership
- Excellent communication skills
|
- Employee training
- Client relationship management
- Strong interpersonal skills
- Excellent work ethic
- Excellent time management skills
- Multi-tasking ability
|
07/2019 to Current Assistant Service Manager Able Services – Chicago, IL,
- Oversee service estimates, sell routine maintenance/extended repair contracts and conducts follow-ups regarding unsold services and customer inquiries.
- Assists Service Manager with payroll, scheduling and enforcing service department standards.
- Collaborate with customers to offer solutions to service needs.
- Participate with trainings, coaching and mentoring of all service employees.
- Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
- Works collaboratively with other departments, to address legal, maintenance, recalls, or billing matters.
- Exceptional organizational and multi-tasking ability.
- Ability to work under pressure.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Researched and provided timely resolution to service discrepancies.
- Adhered to customer service standards to foster satisfaction and retention.
- Pitch in to complete various duties during peak periods or employee absences.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
12/2017 to 06/2019 Branch Manager Fidelity Bank Of North Carolina – Apex, NC,
- Designed sales and service strategies to improve revenue and retention.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
- Planned daily operational strategies, including vehicle delivery, team workflows and promotional initiatives.
- Oversaw financial management activities, including budget management, accounting and payroll.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Corresponded daily with clients, Corporate, HR and Senior Management.
- Exceeded team goals and resolved time-sensitive issues by partnering with staff to share and implement project initiatives.
- Booked travel arrangements for Law firms, Repair facilities, Hotels and other businesses needing consistent rental use.
12/2013 to 12/2017 Assistant Restaurant Manager Gpm Investments – Quinton, VA,
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Worked closely with Executive chef, Sous chef and cooks to determine menu plans for special events or occasions.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Performed opening and closing procedures each day.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
12/2010 to 11/2013 Lead Server Sagora – Mansfield, TX,
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Calculated charges, issued table checks and collected payments from customers.
- Provided exceptional service to high volume of daily customers.
- Trained and acclimated new servers to restaurant's culture and operations.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
Expected in 05/2003 High School Diploma:
Hollywood Hills High School - Hollywood, FL,
GPA:
Expected in : Business Administration And Management
Broward College - Fort Lauderdale, FL
GPA:
Expected in Paralegal Certification:
University of Miami - Miami, FL
GPA:
Fluent in English and Spanish.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Length
- Measurable Results
- Personalization
- Strong Summary
- Target Job
- Typos