Due to my hands-on experience in store management and customer service. I am well versed in all phases of
Store Operations and able to ensure that store's standards and expectations are met within strict deadlines.
I am able to execute novel business plans to deliver desired sales and profit while maintaining good quality
Customer Service. In addition, I have a solid track record of recruiting, training and developing personnel, as
well as maintaining stockroom and merchandise. Skilled Manager offering more than 16 years of progressive experience in Retail and Sales. Resourceful manager and team leader with detail-oriented andproactive nature.Telecommunications specialist with an extensive and broad-based background of diversified responsibilities and accomplishments in the communication industry. Accomplished management professional specializing in creating, launching and operating retail locations.
POS Experience (10+ years)MS Office
Excel (5 years)
Excellent communication skills
Cheerful and energetic
Established track record of exceptional sales results
Effective Retail Sales Manager
Basic clerical knowledge
Excellent time management
Reliable and dependable
Increased team efficiency through implementation of various process improvements.
Developed and implemented new loss prevention methods which resulted in a reduction in shrinkage rates.
16+ Years Experience In Administrative, Management, Retail Housekeeping and Sales .
Promoted to Assistant Manager after 2 months in the Lead Cashier position.
Awarded “Top Sales Manager of the Year” in 2007.
Reduced staff turnover in one year by implementing several well-received team and morale-building programs.
Virginia ABC StoreRichmond, VAAssistant Senior Sales Manager12/2013 to CurrentAnswered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Oversaw all daily operations of 2store locations.Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Medicaid Independent Home healthRichmond, VAPrivate Duty Nurse02/2007 to CurrentMaintained patient charts and confidential files. Tested glucose and administered injections. Interviewed patients to obtain medical information and measure their vital signs, weight and height. Cleaned and sterilized instruments and disposed of contaminated supplies. Coordinated with doctors and registered nurses to develop care plans for patients. Often commended for maintaining the safety, respect and dignity of residents. Provided quality nursing care in accordance with resident care policies and procedures. Utilized strong assessment skills to determine necessary patient care. Took and recorded patients' temperature, pulse and blood pressure.
Marriott International, IncRichmond, VAFront Desk Manager06/2006 to 02/2009Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Recommended top dining and entertainment options for guests in the Richmond area .Balanced all rebates and other miscellaneous charges. Processed credit card transactions during the checkout process. Served as public relations representative for the hotel. Greeted all guests in a courteous and professional manner.
Shell IncRichmond, VAAssistant Store Manager12/2005 to 10/2013Generated monthly and annual sales reports. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Achieved 80% of quota within the first year as Assistant Manager. Led sales calls with team members to establish sales and customer retention goals. Trained in negotiations and time management. Maintained friendly and professional customer interactions. Shared product knowledge with customers while making personal recommendations. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Shared product knowledge with customers while making personal recommendations.
Diploma2003Thomas Jefferson High Schoo;, Richmond, VA, USA
Nursing2007Kanawha Medical School, Richmond, VA, USA
Associate of Applied Science:Business/Business Management2019Liberty Universitiy, Richmond, VA, USA
Emphasis in Business Administration and Database Management
Reading Great Novels
Microsoft Excel, Excel, MS Office, Microsoft Outlook, Microsoft Word, POS, Spreadsheets