Virginia ABC StoreRichmond, VAAssistant Senior Sales Manager12/2013 to CurrentAnswered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Oversaw all daily operations of 2store locations.Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Medicaid Independent Home healthRichmond, VAPrivate Duty Nurse02/2007 to CurrentMaintained patient charts and confidential files. Tested glucose and administered injections. Interviewed patients to obtain medical information and measure their vital signs, weight and height. Cleaned and sterilized instruments and disposed of contaminated supplies. Coordinated with doctors and registered nurses to develop care plans for patients. Often commended for maintaining the safety, respect and dignity of residents. Provided quality nursing care in accordance with resident care policies and procedures. Utilized strong assessment skills to determine necessary patient care. Took and recorded patients' temperature, pulse and blood pressure.
Marriott International, IncRichmond, VAFront Desk Manager06/2006 to 02/2009Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Recommended top dining and entertainment options for guests in the Richmond area .Balanced all rebates and other miscellaneous charges. Processed credit card transactions during the checkout process. Served as public relations representative for the hotel. Greeted all guests in a courteous and professional manner.
Shell IncRichmond, VAAssistant Store Manager12/2005 to 10/2013Generated monthly and annual sales reports. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Achieved 80% of quota within the first year as Assistant Manager. Led sales calls with team members to establish sales and customer retention goals. Trained in negotiations and time management. Maintained friendly and professional customer interactions. Shared product knowledge with customers while making personal recommendations. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Shared product knowledge with customers while making personal recommendations.
