Virginia ABC Store
Richmond,
VA
Assistant Senior Sales Manager
12/2013 to
Current
Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Oversaw all daily operations of 2store locations.Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Medicaid Independent Home health
Richmond,
VA
Private Duty Nurse
02/2007 to
Current
Maintained patient charts and confidential files. Tested glucose and administered injections. Interviewed patients to obtain medical information and measure their vital signs, weight and height. Cleaned and sterilized instruments and disposed of contaminated supplies. Coordinated with doctors and registered nurses to develop care plans for patients. Often commended for maintaining the safety, respect and dignity of residents. Provided quality nursing care in accordance with resident care policies and procedures. Utilized strong assessment skills to determine necessary patient care. Took and recorded patients' temperature, pulse and blood pressure.
Marriott International, Inc
Richmond,
VA
Front Desk Manager
06/2006 to
02/2009
Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Recommended top dining and entertainment options for guests in the Richmond area .Balanced all rebates and other miscellaneous charges. Processed credit card transactions during the checkout process. Served as public relations representative for the hotel. Greeted all guests in a courteous and professional manner.
Shell Inc
Richmond,
VA
Assistant Store Manager
12/2005 to
10/2013
Generated monthly and annual sales reports. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Achieved 80% of quota within the first year as Assistant Manager. Led sales calls with team members to establish sales and customer retention goals. Trained in negotiations and time management. Maintained friendly and professional customer interactions. Shared product knowledge with customers while making personal recommendations. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Shared product knowledge with customers while making personal recommendations.
