Assistant Salon Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
  • A highly motivated, results oriented leader with experience in overall management and strategic direction for a branch of 4-100 employees exceling in customer service excellence; recognized for high-ranking customer service results, human resources and people management; with a talent for tracking trends, reducing costs, while optimizing new opportunities and capitalizing them. Assertive and enthusiastic with an extensive knowledge of streamlining operations with an unsurpassed work ethic and brand. Seasoned operations manager with hands-on leadership adept at providing teams with training, guidance, support and motivation to succeed while ensuring adherence to safety regulations and corporate policies, procedures and standards.
  • Skills
    • Organization/time management
    • Microsoft Office (excel, word, PowerPoint, outlook)
    • Customer Service Excellence
    • Budget Planning/ Revenue Generation Customer/account retention
    • Drafting
    • Sales/Rental Management
    • Staff Management
    • People management
    • Team Leadership
    • Accounts payable/receivable
    • Quick books
    • Marketing (B2B, B2C)
    • Project management
    • Teamwork/collaboration
    • Data collection and analysis
    • Case/contract management
    • Scheduling
    • Delinquent Accounts
    • Phone Handling
    • Strategic Planning
    • Human Resources
    • Financial Management
    • Policy & Procedure Development
    • Accounts payable, Clients, Internal audits, PowerPoint, Receiving, Workflow
    • Accounts receivables, Customer satisfaction, Inventory, Word, Repairs
    • AP/AR, Customer Service, Leadership, Negotiating, Reporting
    • Administrative, Client support, Team Leadership, Organizational, Safety
    • B2B, Data collection, Team-building, Payroll, Sales
    • Billing, Data communications, Legal, Performance reviews, Sales reports
    • Budget Planning, Decision making, People management, Personnel, Scheduling
    • Budgets, Delivery, Managing, Policies, Spreadsheets
    • Budget, Dependable, Marketing strategy, Presentations, Staff Management
    • Bi, Drafting, Marketing, Problem-solving skills, Strategy
    • Clerical, Driving, Meetings, Procedure Development, Strategic
    • Coaching, Email, Mentoring, Processes, Strategic Planning
    • Interpersonal, Financial, Microsoft Excel, Profit, Supervisor
    • Conferences, Financial Management, Excel, Project management, Surveys
    • Conflict resolution, Financial statements, Microsoft Office, Quality, Teamwork
    • Contract management, Human resource management, Office, Quality assurance, Phone
    • Client, Human Resources, Outlook, Quick books, Time management
    Work History
    Assistant Salon Manager, 02/2013 to 05/2015
    Hair Cuttery Harrisburg, PA,
    • Resolved customer service problems, improved operations and provided exceptional client support.
    • Monitored social media and online sources for industry trends.
    • Drove operational improvements which resulted in savings and improved profit margins.
    • Developed team communications and information for profit meetings.
    • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
    • Stellar performance of Financial development, timesheets and payroll.
    • Generated product sales increasing salon profits by 10%.
    • Provided stellar customer service.
    • Marketing to new and existing customers.
    • Phone handling with experience controlling 30+ calls per hour.
    • Experience setting appointments while using latest software.
    • Exceptional performance executing in high volume environments.
    Branch Rental Manager, 01/2004 to 05/2015
    Aliso Ridge Behavioral Health & Anaheim Community Hospital Aliso Viejo, CA,
    • Addressed guest complaints and resolved issues to promote and increase customer satisfaction.
    • Led management team in delivery of rental projects and products, resulting in increased profits.
    • Monitored social media and online sources for industry trends.
    • Drove operational improvements which resulted in savings and improved profit margins.
    • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
    • Saved $34,000 by implementing cost-saving initiatives that addressed long-standing problems.
    • Worked with travel customers to understand needs and provide rental service.
    • Resolved efficiency problems, improved operations and provided exceptional client support.
    • Resolved conflicts and negotiated mutually beneficial agreements between parties.
    • Managed multiple tasks in high-volume environment.
    • Specializing in customer service excellence and training while excelling in diffusing customer service issues at impeccable high quality.
    • Manage and development overall branch operations, fleet strategy, employees and supervised management team.
    • Develop overall operational strategy and ensures branch complies with policies, procedures, regulations and applicable laws.
    • Establish overall training and development strategy while mentoring employees.
    • Develop overall sales and marketing strategy while also calling on existing and potential customers to develop B2B, B2C relationships.
    • Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection , reviewing and analyze reports, financial statements and billing.
    • Specialized in human resource management and people management.
    • Strategic contributor with experience driving and coaching sales within each team of managers.
    • Recognized for developing and implementing projects within time and business constraints that increase branch operating profits and growth.
    • Strong record of identifying areas needing improvement, boosting sales, increasing growth of fleet and decreasing operational expense.
    • Superb communication, interpersonal, leadership and problem-solving skills.
    • Excel in challenging and deadline-driven environments.
    • Manage operational budgets, payroll, repairs and maintenance to fleet.
    • Skilled in fleet/property audits while overseeing company safety and standards of corporations.
    • Managing delinquent accounts while developing teams to reduce delinquency improve accounts and customer retention.
    Business Office Manager, 02/2013 to 02/2015
    Legal Force One City, STATE,
    • Recruited, hired, trained and supervised staff of 10 and implemented mentoring program that offered positive employee engagement.
    • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
    • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
    • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
    • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
    • Monitored and evaluated personnel performance to complete quarterly reviews, recommend advancement or address productivity concerns.
    • Aggregated and analyzed data related to administrative costs to prepare monthly budgets for corporate-level management.
    • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
    • Supervised and guided new employees on legal transactions ,customer satisfaction and responded quickly to questions, which improved understanding of job responsibilities.
    • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
    • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
    • Developed internal requirements which complied with legal standards to minimize regulatory risks and liability across program.
    • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
    • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
    • Assessed personnel performance and implemented incentives and team-building events to boost morale.
    • Codified office structures and processes to promote teamwork and performance.
    • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
    • Arranged corporate and office conferences for company employees and guests.
    • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using financial software.
    • Interpreted management directives to define and document administrative staff processes.
    • Established and updated work schedules to account for changing staff levels and expected workloads.
    • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
    • Prepared daily legal and sales reports to assist business leaders with key decision making and strategic operational planning.
    • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using excel.
    • Completed bi-weekly payroll for 10 employees.
    • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
    • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
    • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
    • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
    • Improved office operations by automating client correspondence, record tracking and data communications.
    • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
    • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
    • Performed billing, collection and reporting functions for office generating over $50,000 annually.
    • Coordinated individual duties after careful evaluation of each associate's skill level and knowledge, which increased productivity by 20%.
    • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
    • Managed legal files and records for 100 clients and adhered to safety procedures to prevent breaches and data misuse with confidentiality of cases.
    Bachelor of Applied Science: Criminal Justice, Expected in 09/2015
    Wilmington University - New Castle, DE
    Child Advocacy Certification: Social Work: , Expected in 09/2015
    Delaware Technical and Community College - Newark, DE
    Associate of Applied Science: Criminal Justice, Expected in 06/2012
    Wilmington University - New Castle, DE
    Additional Information
    • Supervised team of 3-100 staff members. Used Microsoft Excel to develop inventory tracking spreadsheets. Documented and resolved fleet management issues which led to improved profits. Highest operating profit, growth, & sales in the region Won award for highest customer service score 3 months consecutively/ score above 90% for 6mths. Received Branch Excellence for highest performing location in the region.

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    Resume Overview

    School Attended
    • Wilmington University
    • Delaware Technical and Community College
    • Wilmington University
    Job Titles Held:
    • Assistant Salon Manager
    • Branch Rental Manager
    • Business Office Manager
    • Bachelor of Applied Science
    • Child Advocacy Certification: Social Work
    • Associate of Applied Science

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