Retail sales and customer service expert looking to obtain a challenging position where my skills will be fully utilized in a growing business that will offer opportunity for a professional growth
Frederick's of HollywoodAssistant Sales Manager | Lawrenceville, GA | October 2013 - March 2014
Provide customer service.
Help store manager with supervision of daily operations at the store.
Dealt with irate customers and defused all situations between associates and also customers.
Operated a cash register and record totals of transactions.
Verified closing paper work and open paper works from previous day.
Created an environment that inspires repeat customers.
Created floor coverage schedules that ensure there is always someone available to help our customers.
Recruit, Hire and Retain effective associates .Coach and train team to achieve maximum results.
Identify and focus on development for growth with the company.
Ensured the store achieves all sales/comp plans.
Educated team on LP policies and manages store shrink.
Created effective schedules and manage payroll daily.
Contributed creative ideas to drive sales through merchandising and visual displays.
Ensured all floor moves are completed in a timely manner.
Enforce safety, health, and security rules.
Handled bank deposits.
Open and closed store.
Dealt with shipment and transfers.
Set each associate with individual sales goals along with making game plan HireDesk Applicant Tracking System http://www.AtsReview.com to make our store sales goal for the day.
Trained employees to size customers in bras, panties , and corsets.
Made sure store visual was always organized exactly how corporate wanted it or fixed to accommodate customer needs.
Macy'sSales Associate | Buford, GA | October 2012 - March 2014
Provide Customer Service.
Participated in various incentive programs and contests designed to support achievement of production goals.
Consistently met and exceeded department expectations for productivity and accuracy levels.Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Placed special merchandise orders for customers.Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.Exceeded targeted sales goals by 30%.Receive and disburse money while operating a cash register.
Compute and record totals of transactions.
Maintain clean and orderly checkout area.Process merchandise returns and exchanges.Answered customers' questions and addressed problems and complaints in person and via phone.Helped customers select products that best fit their personal needs.Consulted with customers on the latest styles and trends.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Offered direction and gave constructive feedback to motivate team members.
transactions each day in a timely manner.
Assist customers in applying for Macy's credit cards and paying credit card bills.
Helping customers with on line order from cash register along helping to put items on hold in another store if not sold at current store.
SearsCashier | Duluth, GA | September 2011 - March 2012
Operate POS cash register for thrift store.
Advise customers on purchases and provide excellent customer service.
Developed reputation for prompt, efficient service with high level of accuracy.
Maintain thorough knowledge of store merchandise.
Calculate total payments received during a time period, and reconcile this with total sales.
Developed constructive working relationships with others and maintain them over time.
Answered customers' questions and provided information on procedures and policies.
Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
Monitored checkout stations to ensure that they had adequate cash available and were staffed appropriately.
Bagged, boxed, wrapped, or gift-wrapped merchandise and prepared packages for shipment.
Provided training to new employees on all facets of job operations.
Processed transactions quickly and efficiently Maintained a friendly and cordial relationship with the customers by greeting them and assisting them with all relevant issues.
Provided customers with outstanding service and assisted them in solving their queries and doubts.
Created a friendly/positive impression at the checkouts Educated customers about new schemes and promotional activities that could benefit them.
Refilled HireDesk Applicant Tracking System http
Willies DraperyCustomer Service Representative | Lawrenceville, GA | February 2011 - December 2012
Accurately process customer transactions such as orders, quotes or returns.
Setup and maintain customer files.
Present a professional image at all times to customers.
Attracts potential customers by answering product and service questions; suggesting information about other products and services, Analyzes transactions,corrects records, adjust errors,Assists in returns and replacements as needed, Maintain clean and orderly checkout area, operate a cash register.
Bachelors of ScienceNursingGwinnett Technical CollegeLawrenceville, GA | 1 2013Earned 30 credits Nursing
High School DiplomaBerkmar High SchoolLilburn, GA | 1 2011GPA: GPA: 3.0GPA: 3.0
Fulfilled all supervisory duties when Store Manager was on vacation.
Named "Associate of the Quarter" for exceeding all customer service goals.
Promoted to Assistant sales manager within two months of working for the company.Developed highly effective sales training strategies.
Met monthly sales goals for eight months straight.
Consistently generated additional revenue through skilled sale techniques.
Created a new client program to quickly and efficiently provide customer with items that were not in stock.