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Assistant Retail Store Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic Retail Manager with 34 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies and managing staff. Focused on motivating staff and working with diverse personality types to drive improvements.

Accomplished Manager with a 34-year track record of success encompassing problem resolution, business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.

Skills
  • Point of Sale systems
  • Meticulously detail-oriented
  • Decision-making skill
  • Merchandising
  • Strong multi-tasking
  • Delegation
  • Client account management
  • Accurate money handling
  • Dependable and reliable
  • Stock management
  • Scheduling knowledge
  • Staff training/development
  • Effective leader
  • Coaching and mentoring
Work History
12/2008 to Current Assistant Retail Sales Manager Greenlane | Hebron, KY,
  • Train team members in successful strategies to meet operational and sales targets.
  • Manage all aspects of store operations, including organization, maintenance and purchasing functions.
  • Optimize store displays and appearance via strategic merchandising.
  • Build talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Streamline processing of defective and clearance items to increase productivity.
  • Provide excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Resolve customer service issues promptly.
  • Help customers locate appropriate store locations of products, answered questions about products and provided solutions for various issues.
  • Answer questions about store policies and concerns to support positive customer experiences.
09/1996 to 12/2008 Retail Manager Meritrust | Manhattan, KS,
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Recruited, hired and trained associates to develop productive team with excellent product knowledge.
  • Recruited, hired and trained new team members.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Inspected merchandise for quality and arranged proper display location on floor.
06/1986 to 02/1996 Assistant Store Manager Shoe Carnival, Inc. | Fayetteville, AR,
  • Started as a sales associate and became assistant manager within 1 years time.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Maintained exceptionally clean, customer-friendly and well-run department.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Education
Expected in 06/1985 Bachelor of Arts | Business Maharishi University of Management, Fairfield, IA GPA:

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Resume Overview

School Attended
  • Maharishi University of Management
Job Titles Held:
  • Assistant Retail Sales Manager
  • Retail Manager
  • Assistant Store Manager
Degrees
  • Bachelor of Arts

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