Assistant Retail Store Manager Resume Example Don Juan Cigar Co.

ASSISTANT RETAIL STORE MANAGER

Summary

A natural customer service/sales associate who is well-versed in shrinkage control, inventory management and financial leadership. Talented leader with innovative approach to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.
Driven, with a strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Maintains assigned budget by controlling expenses, growing sales and managing inventory.
Dependable offering experience in managing inventory, teams and projects. Natural people person successful at building connections with staff, customers and fellow managers to enable remarkable gains. Sets performance goals for associates and holds associates accountable through ongoing and consistent coaching.
Dynamic food service worker with 8 years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Personable with background providing exemplary customer service in retail/food stores. Practiced in use of POS systems and proficient in money handling. Deliver effective loss prevention and thorough product knowledge.

Skills

Experience

Assistant Retail Store Manager / Don Juan Cigar Co. - Baton Rouge, LA08/2015 - 08/2017

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Enhanced sales by implementing merchandising and promotional improvements.
Created daily reports and monitored sales to effectively manage inventory turnaround times.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Organized engaging merchandise presentation to motivate impulse purchases.
Monitored inventory control to align ordering processes with demand plans.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Established loyalty, executing flawless customer engagement to drive client retention.
Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.

Restaurant Crew Member / Great Southern Restaurant Group - Pensacola, FL10/2017 - 12/2019

Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Took orders, prepared foods and processed payments in full-service establishment.
Completed opening, closing and shift change tasks to promote store efficiency.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Upheld high standards of productivity and quality in all areas of operations.
Assisted management with monthly inventory control and weekly stock ordering.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Reduced spending on inventory orders by using minimal supplies.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Greeted guests with friendliness and professionalism.
Executed cash transactions quickly and accurately.

Restaurant Server / Mansurs on the Boulevard - Baton Rouge, LA10/2019 - 03/2020

Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Increased sales of high margin menu items through effective upselling.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Operated POS terminals to input orders, split bills and calculate totals.
Upsold customers and optimized table-turns to outperform average sales.

Education and Training

Zachary High School - Zachary, LA05/2013High School Diploma

Baton Rouge Community College - Baton Rouge, LASome College (No Degree): Health Sciences

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees

Zachary High School - Zachary, LA 05/2013 High School Diploma
Baton Rouge Community College - Baton Rouge, LA Some College (No Degree) : Health Sciences