Assistant Retail Store Manager resume example

Drove sales and add-on purchases by promoting specific item options to customers. Distributed new merchandise efficiently to different departments. Received product orders, unloaded merchandise and arranged store stock into appealing displays. Resolved issues regarding customer complaints and escalated worsening concerns to Field Consultant for remediation. Created attractive store displays to generate customer interest and boost sales. Supported management in exceeding customer service and quality standards. Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling. Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage. Oversaw inventory management with cycle counts, audits and shrinkage control. Enforced adherence to policies, standards and security protocols. Analyzed marketing information and translated into strategic plans for establishment. Counted cash drawers and made bank deposits. Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage. Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility in adherence with company planograms. Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll. Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies. Managed sales and reconciled cash while performing store opening and closing duties. Maintained daily record of all transactions. Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action. Updated store pricing, signage and merchandising based on current promotions. Coordinated sales reports, reconciled accounts and made bank deposits.

Monitored inventory levels on daily/weekly/monthly basis and placed new orders for merchandise to keep supply well-stocked. Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Assessed, optimized and elevated operations to target current and expected demands. Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals. Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout. Conducted biannual staff evaluations and determined staff promotions, realignments and reductions in force as necessary. Generated daily operational and sales reports for corrective action or continuous improvement. Leverage expertise to devise and actualize corporate communication plans. Identified and solved complex strategy problems to drive organizational goals. Monitored progress by establishing plans, budgets and measuring results. Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management. Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits. Identified sales opportunities by analyzing incident rate reports and increasing sales by 30%. Oversaw all corporate communications to streamline data and information sharing initiatives. Oversaw company merger to 7-Eleven to drive seamless transition and integration of operations. Limited financial discrepancies, reviewing and approving billing invoices and expense reports.

Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction. Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences. Formulated pricing plans by reviewing merchandise activities and determined additional needs for sales promotions. Stocked shelves and racks in key areas to attract customers to store. Hired and mentored all new employees while also demonstrating the best methods for servicing customers. Created engaging merchandise presentations to motivate impulse purchases. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Enhanced sales by implementing merchandising and promotional improvements. Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations. Oversaw daily functions, including inventory management, display merchandising and purchasing operations. Organized and updated schedules to optimize coverage for expected customer demands. Grew revenue by improving sales and service strategies. Reviewed sales reports to enhance sales performance and improve inventory management accuracy. Positively impacted product relevance through careful distribution, merchandising and display techniques. Used Point of Sale register system to complete transactions. Managed daily operations, including purchasing, inventory control, merchandising and product distribution. Directed and supervised staff performance. Monitored security issues and kept shrinkage low. Recognized for exceptional shift performance. Interviewed and hired team members which demonstrated dedication and added value to team. Prevented store losses using awareness and attention to detail to detect gaps for corrective action. Counted and balanced registers. Negotiated and worked with local vendors to keep costs low and build community relations. Instructed staff on procedures for handling difficult transactions. Reviewed register count and bank deposits for proper amounts of currency. Organized new stock for floor placement.