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Assistant Restaurant General Manager Resume Example

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ASSISTANT RESTAURANT GENERAL MANAGER
Summary

Professional with a vast arena of knowledge about various aspects of business and guest service. poised and polished, who will add to the overall guest experience of patronizing the store front. Recognizing companies‘ business is to earn money and making sure to earn customers by offering a friendly and easygoing shopping experience In a comfortable, clean and well lit store where the whole team is happy to see them, and reflects this through their willingness and happiness to help.

Skills
  • Cross-functional team management and training
  • Employee development
  • Performance improvements
  • Policy/program development and adherence
  • Cash handling
  • Inventory accountability literate
  • Customer retention
  • Recruiting and Hiring
  • Goal setting
  • Sound judgment
  • Bills of Lading
  • Process Improvement
  • Invoice Generation
  • Business Operations
  • Administrative support
  • Team Building
  • Communications
  • Problem Resolution
  • Customer Service
  • Supervision
Experience
12/2017 - CurrentAssistant Restaurant General ManagerCompany Name | City, State
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Reported equipment failure and back of house composites to General and/or Market Manager for assistance and remediation.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Directed Shift Leads in creating dynamic displays of new merchandise to catch attention of store customers.
  • Facilitated HR operations, which included strategic workforce planning, performance management, and staffing.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Elevated resource allocation, accurately controlling expenses.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using positive reinforcement and leaning to kinesthetic learning.
  • Upheld promotional strategies to drive business success and maintain budgetary guidDeveloped and implemented successful sales strategies leading to team exceeding monthly sales goals for Area LeaderboaPromoted professional skills and development of customer service and upsales to maximize the total revenue employees could collect through effective training, management and motivation to identify and solve complex strategy problems to drive organizational goals.Engaged professionally with Market Manager, Area Coach, General Manager, as well as Shift Leads and customers to build rapport and nurture Conducted staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Established departmental performance goals, set timeline targets for sales team and trained new employeesAssessed, optimized and elevated operations to target current and expected demands.Reduced process lags by effectively managing crew.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.Diminished, efficiency and cost.
  • Implemented effective customer service procedures such as two-part greetings and two-part closes to encourage positive feedback.
  • Reported equipment failure and back of house composites to General and/or Market Manager for assistance and remediaerated reports detailing LTO Campaign information and predictions.
  • Perational efficiencies by coordinating staff development and succession planning.
  • Directed Shift Leads in creating dynamic displays of new merchandise to catch attention of store customers
  • Facilitated HR operations, which included strategic workforce planning, performance management, and staffing.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Elevated resource allocation, accurately controlling expenses.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using positive reinforcement and leaning to kinesthetic learning.
  • Upheld promotional strategies to drive business success and maintain budgetary guidelines.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for Area Leaderboard.
  • Promoted professional skills and development of customer service and upsales to maximize the total revenue employees could collect through effective training, management and motivation.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Engaged professionally with Market Manager, Area Coach, General Manager, as well as Shift Leads and customers to build rapport and nurture relationships.
  • Conducted semi-annual staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Fostered strong relationships with customers and suppliers by actively listening and responding appropriately to maintain communication.
  • Increased employee efficiency through daily coaching.
  • Met operational objectives by establishing qualified staff, promoting adherence to company regulations and providing outstanding customer service.
  • Identified sales opportunities by analyzing incident rate reportsand increasing sales.
  • Adherence to departmental performance goals, set timeline targets for sales team and trained new employees.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Reduced process lags by effectively managing employees for productivity and efficiency improvement.
  • Lead team of employees and junior managers in all operations including sales, service, and office functions.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Supervised performance of workers, with goals of improving productivity, efficiency and cost savings.
  • Implemented effective customer service procedures such as two-part greetings closes to encourage positive feedback.
  • Oversaw daily operations of business.
  • Supervised and led shift managers while overseeing performance and productivity of employees.
  • Oversaw staff by training and mentoring.
02/2006 - 08/2007Sales ManagerCompany Name | City, State
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Created and finalized quotes to complete deals between company and customers.
  • Managed and maintained client book of greater than 100 accounts and weekly sales records.
  • Boosted monthly sales by being approachable and accessible to the customer base, and exceeded lead conversion and sales goals.
  • Planned and developed strategies to increase sales and territory.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Oversaw inventory purchases and sales contracts to keep records current and compliant.
03/2005 - 01/2006Office ManagerCompany Name | City, State
  • Quoted and prepared proposals for business services such as load factoring and bid boards.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Coordinated travel arrangements, including booking hotel rooms, for staff traveling to domestic locations.
  • Interviewed, on-boarded, developed and oversaw daily activities of clerical and administrative office personnel, as well as the use of the fuel account cards of which the drivers had possession.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Conducted regular performance evaluations of office staff and ordered and oversaw random drug screens of OTR drivers to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Organized software licenses and handled all system updates.
  • Proactively identified and solved complex problems that impact management and business direction
  • Oversaw daily functions.
  • Completed billing, collections, bill factoring and reporting duties on daily basis.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Oversaw digital partner charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Managed daily operations within the business office by supporting continuous delivery of excellent services and care.
Education and Training
05/2016Bachelor of Science: Biology
University of Houston - Downtown | City, State
  • 3.26 GPA
05/2014Associate of Science: Criminal Justice
Houston Community College | City, State
  • Suma cum laude graduate
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Resume Overview

School Attended

  • University of Houston - Downtown
  • Houston Community College

Job Titles Held:

  • Assistant Restaurant General Manager
  • Sales Manager
  • Office Manager

Degrees

  • 05/2016 Bachelor of Science : Biology
    05/2014 Associate of Science : Criminal Justice

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