Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Leasing Counselor with extensive customer service, leasing and management experience. Proven history of helping people meet their needs using sales, counseling, and communication skills. Enjoys working with people and is detail oriented, highly energetic, responsible, and goal oriented.
Skills
Leasing & sales
Driven & competitive
Goal oriented
Exceptional communication & listening skills
Counseling background
Customer service-focused
Marketing and advertising
Creative problem solver
Contract negotiation
Conflict resolution
Operations
Management
Leadership
Maintenance knowledge
Financial budgeting & reporting
Education
Expected in Bachelor of Social Work | University of North Texas, Denton, TXGPA:
Double Major - Psychology
Alpha Delta Pi Sorority
Elected service chair-person for Alpha Delta Pi
Pan-hellenic Academia Society
Alpha Honor Society
Dean's List for academic achievements
Outstanding College Students of America
Blue Key Honor Society
Student Social Work Association
National Association of Social Work
Work History
to Assistant Regional ManagerCovid Clinic | Moorpark, CA,
Promoted and transferred from Community Manager in Texas to Assistant Regional Manager in Northern California. Was instrumental in JPI's Northern California start-up and success.
Responsible for start-up and lease up of two 3 & 4-story garden, mid-rise & mixed use communities of 1000+ units.
Responsible for operations including budgets, business plans, variance reports, leasing and marketing.
Worked closely with construction, development, asset management and corporate office.
Walked units, delivered punchlist and accepted units from JPI construction to JPI property management.
Had a key role in developing new systems and practices for JPI West Coast Partners.
Responsible for increasing occupancy to 99%, maximizing NOI and preparing both assets for successful acquisitions.
Conducted all recruiting, hiring and training for staff of 14 and staff of 24.
Maintained quality control of community appearance & curb appeal in order to exceed company expectations.
Responsible for customer satisfaction, retention and overseeing resident services program.
Coordinated onsite operations for Affordable Housing Programs.
Was responsible for 6 commercial spaces to include leasing and working with tenants.
to Property ManagerCamino Nuevo Charter Academy | Los Angeles, CA,
Responsible for all operations including budgets, business plans, variance reports, leasing and marketing.
Responsible for increasing occupancy to 99%, maximizing NOI and preparing asset for a successful acquisition. Worked closely with asset management and corporate office.
Supervised a team of 12+ employees including office staff as well as service staff. Responsible for recruiting, hiring and training.
Responsible for quality control of community appearance, curb appeal and exceeding company standards.
Responsible for customer satisfaction, resident retention and resident services.
Performed disciplinary actions, performance appraisals and terminations of company staff.
to Assistant Manager/Resident Services ManagerJPI Partners | City, STATE,
Oversaw all aspects of income to include rent collection, adjusting rents and renewals.
Assisted Community Manager and performed any responsibilities necessary.
Responsible for resident satisfaction and ensuring that customer service standards were met.
Established strong, professional relationships with residents by delivering exemplary customer service.
Evaluated all move-outs and processed security deposit refunds.
Performed month end reports and various financial reports.
to Leasing Manager/Leasing ProfessionalJPI Partners | City, STATE,
Was instrumental in opening and assisting over 7 lease up/new construction communities in the Dallas metroplex.
Supervised all leasing functions while personally maintaining a 50-80% closing ratio and top producer status.
Primary responsibility for all marketing duties including property grand opening coordination, market research of competitors and thorough knowledge of market surveys and conditions.
Created and submitted daily, weekly and monthly reports on leasing and marketing activities.
Responsible for keeping on target for budgeted occupancy rates and occupancy trend.
Trained and coached individual leasing professionals and teammates.
Created friendly, fun and competitive team environment resulting in teams exceeding budgeted goals.
Evaluated and implemented recommendations for improving community curb appeal, grounds, models and office environment.
Monitored resident satisfaction scores through surveys to ensure company standards were achieved.
Responsible for resident retention and referral programs.
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