Experienced manager with excellent client and project management skills. Looking to shift direction for career path and focus my time on helping to develop the minds and imagination of children.
Outstanding communication skills
Conflict resolution skills
Recruiting and interviewing
MS Office proficient
Reduced staff turnover 20% in one year by implementing several well-received team and morale-building programs.
Created strategies to develop and expand existing customer sales, which resulted in a 10% increase in monthly sales.
Increased sales volume by securing top tier accounts in the assigned territory.
12/2014 to Current
Assistant Property manager/ Resident Services AgentLieberman Management Services － Elk Grove Village, ILProvided accurate and appropriate information in response to customer inquiries. Made reasonable procedure exceptions to accommodate unusual customer requests. Maintained accurate and updated websites and printed materials. Worked with the owners to identify, develop and achieve community goals and objectives.
02/2013 to 05/2014
Store ManagerFamily Dollar － Alsip, IL
Built a loyal customer base to a new store location by training staff to deliver top notch customer service and implementing all aspects of set store operations .
07/2012 to 02/2013
Personal TrainerXsport Fitness － Darien , ILMotivated and satisfied large group of clients that were exposed to unique individual work out plans. Was instrumental in making a positive impact in the lives of others.
09/2010 to 06/2012
Team LeadTarget － Schaumburg, IL
Developed, implemented and monitored programs to maximize customer satisfaction.Owned team productivity metrics.
Provided detailed monthly departmental reports and updates to senior management.
Addressed negative customer feedback immediately.
Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
Resolved customer questions, issues and complaints.
Developed rapport with the customer base by handling difficult issues with professionalism.
Associate of ArtsCollege of Dupage － Ellyn, IL
I am currently raising 4 beautiful, strong healthy children.