Developed new strategies to collect rent on time, increased rental income to above market rent, decreased vacancies
and delinquency. Increased occupancy from 77% to 94%, decreased delinquency from 23% to 4% from November to June.
Multi-family property management
Sales and marketing
Knowledge of leasing and market conditions
Especially trained in affordable housing, tax exempt, and tax credit properties.
Assistant Property ManagerNov 2016 to Current St. Croix Apartments － Virginia Beach, Virginia
Oversees all tasks relating to leasing the community.
Abides by and enforces the Fair Housing Laws.
Inspects vacant apartments after “move-outs" and prior to “move-ins".
Create and implement asset management plan, budget and policies.
Manage the community revenue and expenses.
Promote and manage resident relations, meet with residents, and promptly address concerns.
Perform routine property inspections to ensure the community is run First Class.
Decrease percentage of delinquent accounts.
Enforce all policies and procedures.
Maintain a high performing, customer focused team.
Promote development through training and team building.
Conduct business in line with Company Core Values and Mission Statement.
Assist the Property Manager in all duties as assigned.
Store ManagerOct 2014 to Nov 2016 Helzberg Diamonds － Virginia Beach, Virginia
Responsible for day-to-day supervision of high-end jewelry store, including sales, team, inventory, and resource tools.
Responsible for recruiting, training, supervising, and appraising team. Successfully operated store efficiently and diligently while meeting expectations and staying within budget.
Met sales goals by motivating, mentoring, and providing feedback to team. Ensured high levels of customer satisfaction through excellent service. Enforced compliance with policies and procedures.
Handled all issues that arose from team and customers.
Owner/ OperatorApr 2011 to Current Respectable Canines Dog Training － Virginia Beach, Virginia
Own and operate a successful dog training business for 5 years and still maintaining success.
Recruited a team that diligently works to meet expectations of the business.
Provide guidance and training for success of the business.
Identified key growth opportunities for the business through planning and implementing marketing strategies.
Assistant ManagerOct 2010 to Mar 2012 Helzberg Diamonds － Norfolk, Virginia
Educated customers with in depth information about diamonds, gems and precious metals.
sales opportunities by maintaining an existing client book for future business.
Worked closely with
store management and sales associates to ensure that personal and store goals were met.
all customers received excellent customer service in person and over the phone.
opening and closing store procedures.
Leasing SpecialistAug 2012 to Dec 2013 Marina Point Apartments － Portsmouth, Virginia
Processed tenant applications for residency of properties under the management of Harbor Group.
Prepared and processed eviction filing documents as needed.
Collected rent payments from residents
including if necessary, the collection of any additional fees.
Prepared and handled resident files and
determine current and potential residents' preferences.
Helped to keep properties at above 98%
Reduced delinquency to 3%.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Activities and Honors
Many achievement certificates have been awarded to me for exceeding goals my company has set (can
provide awards upon request). Our Divisional Vice President Mick Christenson with Helzberg Diamonds has called me
personally on multiple occasions to congratulate me on many things such as my performance with our
company, our store exceeding stores monthly plan, boosting team morale, and staying motivated to
continue achieving this same outcome.
Gems2016GIA (Gemological Institute of America) － Carlsbad, CaliforniaAJP (Accredited Jewelry Professional)
Cosmetology2013Paul Mitchell Academy － Virginia Beach, VirginiaCertification to perform cosmetic procedures.
Bachelor of Science, Biology2007James Madison University － Harrisonburg, Virginia
James Madison University. Tri-Beta: a national biology society. GPA: 3.7