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assistant property manager resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Motivated professional considered talented leader and driven problem solver. Bring 3 years of experience in Assistant Property Manager role. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Housing Regulations
  • Vacant Unit Monitoring
  • Word Excel
  • Spreadsheet Tracking
  • Data Entry
  • Microsoft Office
  • Tax Liability Calculation
  • Property Showing
  • EIV Reports
  • Yardi
  • Screening Reports
Experience
Assistant Property Manager, 03/2022 - Current
Thy Lynd Corporate Ingleside, IL,
  • Collected monthly assessments, rental fees, deposits and payments.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Conducted tours of vacancies with prospective tenants.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Kept records of correspondence with residents and tenants.
  • Updated tenant and unit information to keep current in housing database.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Checked rental eligibility by following company's verification process.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
Recertification Specialist, 12/2021 - 02/2022
Peabody Properties Dorchester, MA,
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Informed applicants of other agencies providing useful or related assistance.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Maintained schedule of class assignments to meet deadlines.
Assistant Property Manager/Recertification Specialist, 08/2018 - 12/2021
East Lake Management City, STATE,
  • Collected monthly assessments, rental fees, deposits and payments.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Explained policies and procedures to tenants and enforced rules.
  • Handled resident complaints and expedited maintenance requests.
  • Conducted tours of vacancies with prospective tenants.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Kept records of correspondence with residents and tenants.
  • Checked rental eligibility by following company's verification process.
  • Updated tenant and unit information to keep current in housing database.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled security deposit refunds.
  • Escalated critical issues to property manager to promote immediate resolution.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Reviewed completed applications and assessed household information against file history and program regulations.
Education and Training
: Cosmetology Education, Expected in 09/2012
-
Debutantes School of Cosmetology And Nail Technology, LLC - Dekalb, IL
GPA:
Status -
High School Diploma: , Expected in 06/2012
-
Paul Roberson - Chicago, IL,
GPA:
Status -
  • [Award] Recipient
  • [Semester, Year] - Honor Roll
: Criminal Justice, Expected in
-
Northern Illinois University - Dekalb, IL
GPA:
Status -
Accomplishments
  • Promoted from Recertification Specialist to Assistant Property Manager, in less than 12-months.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • Debutantes School of Cosmetology And Nail Technology, LLC
  • Paul Roberson
  • Northern Illinois University

Job Titles Held:

  • Assistant Property Manager
  • Recertification Specialist
  • Assistant Property Manager/Recertification Specialist

Degrees

  • High School Diploma
  • Some College (No Degree)

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