Professional and well-grounded office team member with superior clerical skills and expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements.
♦ Manage a portfolio of 350+ rental properties. ♦ Provide full administrative support, including phone support, typing, reports, filing and distribution of correspondence. Coordinate office supplies in absence of a property administrator ♦ Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property's maintenance team members comply with the Company's standards with respect to responding and completing resident service requests. This includes the ability to work in a stressful environment and work peacefully with co-workers and residents. ♦ Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property's performance, and responding to owner requests as needed. ♦ Ensure all property files are prepared and maintained in an orderly and logical manner, including leases and contracts ♦ Coordinate tenant move ins and ensures all move-in appointments are completed and all rentals are inspected prior to move-in. ♦ Gathers, analyzes, and interprets current market and economic trends that may impact the property, and implements short- and long-range marketing and leasing strategies to achieve the property's occupancy and revenue goals. ♦ Prepare and coordinate bid proposals for owners if needed. ♦ Preparing and scheduling property showings and interviewing prospective tenants. ♦ Processing applications, conducting credit, background checks, and negotiating contracts. ♦ Managing rent collections, and tenant notices. ♦ Creating and distributing marketing materials to attract new tenants. ♦ Reporting any problems or issues to the property manager. ♦ Performs other duties as assigned.
♦Maintained daily calendars, set appointments with clients and planned daily office events. ♦ Greeted and welcomed all guest with a smile and professional conversation ♦ Dealt directly with customers either by telephone, electronically or face to face ♦ Scheduled appointments by phone and or face-to-face contact. ♦ Assist manager with event planning and other related responsibilities ♦ Kept the front desk clean, organized & create and maintained an office file system ♦ Assisted the marketing manager and team with company-wide marketing activities ♦ Promoted events via posters, flyers, email and or phone calls.
♦ Greet clients as they arrive at the studio, making sure they feel comfortable, and answering all their inquiries about types of services, products for sale, and scheduling ♦ Check clients in and out through our POS system ♦ Answer phones and respond to subsequent inquiries and appointment bookings ♦ Call clients to reschedule appointments as needed ♦ Selling Memberships to new and returning clients - sold $20,000+ in Memberships in one year. ♦ Constant communication with waxing specialists about late clients, early clients, and other client issues ♦ Develop knowledge of waxing services and products available to give useful advice to clients and to sell them products ♦ Monitor and renew product inventory levels; ensure that front of studio (retail area) product displays are properly stocked and organized ♦ Other duties as assigned by management.
♦ Greet and welcome all guests with a smile and professional conversation ♦ Deal directly with customers either by telephone, electronically or face to face ♦ Respond promptly to customer inquiries ♦ Handle and resolve customer complaints ♦ Creating and maintaining office file system ♦ Faxing, filing, and photo coping, ♦ Communicate via email using Microsoft Outlook program ♦ Help customers with wheelchairs & lost and found ♦ Sell, void & replace gift card orders ♦ Maintain Register, Gift Card, Lost and Found, and other paperwork organized and updated ♦ Count Register and Gift Card money 3 X's a day ♦ Keep the front desk clean, and organized ♦ Supervised weekend entertainment ♦ Promoted weekly events via posters, flyers, email and or phone calls ♦ Help management and supervisor with events and other responsibilities that need to be done.
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