, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Motivated business professional with exceptional background in business operations and business development. Proven leader with engaging demeanor and success working in most demanding environments. Dedicated and personable with extensive experience building, training, motivating, and leading successful teams.
Skills
Business Development
Business Operations
Marketing and Sales
Team Building
Training, Development, Mentorship and Coaching
Recruitment
Work History
01/2019 to 03/2021Assistant OwnerRed Carnation | Guernsey, WY,
Managed effective customer service and quality assurance programs to protect business and client reputation.
Developed campaigns and specific marketing strategies for clients.
Identified appropriate marketing channels and target customers for campaigns.
Tracked key metrics and developed spreadsheets and data models.
Tracked sales and costs by analyzing and entering sales, business data and expenses.
Planned marketing initiatives and leveraged referral network to promote business development.
Increased client brand awareness by developing technical and non-technical marketing collateral and presentations.
Established community relationships by coordinating events to maximize marketing strategies.
Managed company standards for all marketing collateral and oversaw consistent application.
Analyzed data from previous and current marketing campaigns to improve future results.
Counseled senior leadership during business development decision-making to optimize profitability, marketing strategy and communications planning.
Planned and organized events by working hand-in-hand with retail store managers and leaders.
Increased client brand awareness through event marketing, demonstrations, sales and brand promotion.
Maintained strict client confidentiality in personal, telephone and email interactions to comply with preset standards.
06/2019 to 05/2020Operating Partner/OwnerBass Pro Shops | Lacey, WA,
Founded and managed direct-marketing business, working exclusively with large non-profits.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Optimized team hiring, training and performance.
Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Developed key operational initiatives to drive and maintain substantial business growth.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Created and monitored promotional approaches to increase sales and profit levels.
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Aligned branding initiatives and sales strategies with client goals.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Trained and motivated employees to perform daily business functions.
Trained and developed team members to build human capital.
12/2017 to 01/2019Bar ManagerImperial Charlotte | City, STATE,
Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Improved customer service rankings by resolving issues quickly and accurately.
Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Increased profits with enhanced inventory oversight and strategic pricing adjustments.
Maximized customer service by training staff, overseeing operations and resolving issues.
Implemented drink prep procedures that significantly reduced wasted stock.
Designed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
12/2016 to 12/2017General ManagerPint Central | City, STATE,
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Skillfully interacted with external vendors to obtain best quality in pricing and product.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Delivered in-depth training to workers in customer-facing roles to promote strong team performance.
Reconciled cash and credit card transactions to maintain accurate records.
Actively participated in ongoing customer service programs to build sales and rapport in community.
Spearheaded the development of new food and beverage menu, prepared for and executed the implementation of new menu.
Education
Expected in Bachelor Of Science | PhysicsUniversity of North Carolina At Charlotte, Charlotte, NCGPA:
Expected in Bachelor Of Science | Computer ScienceUniversity of The People, Pasadena, CA, GPA:
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