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assistant outlet manager resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Motivated, friendly, and efficient retail manager devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding retail standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Skills
  • Performance Evaluation and Monitoring
  • Sales Tracking
  • Budget Control
  • Goal Setting
  • Customer Service Management
  • Sales Promotion
  • Focus and Follow-Through
  • Decision Making
  • Marketing Strategies
  • Organizational Structuring
  • Business Growth Initiatives
  • Multitasking and Prioritization
  • Money Handling
  • Strategic Planning
  • Inventory Tracking and Management
  • Sales Strategies
Experience
Assistant Outlet Manager, 03/2021 to 02/2023
Loews HotelsPhiladelphia, PA,
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Directed all day-to-day operations of the retail facility to provide safe and enjoyable guest experience.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities. Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Evaluated development strategy effectiveness and prepared alternative approaches to exceed goals.
  • Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
  • Generated reports detailing project information and predictions.
  • Led team of 11 employees in sales and service operations.
Loss Prevention Associate, 01/2019 to 04/2021
Blue NileGarden City, NY,
  • Identified potential shoplifters and alerted management.
  • Partnered with store managers on basis to conduct loss investigations.
  • Protected assets by maintaining store compliance with security schematics.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Gathered loss control data and compiled information into reports for submission to appropriate customers.
  • Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
  • Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
Retail Merchandiser, 03/2022 to 12/2022
Premium Retail ServicesCumming, GA,
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
  • Reorganized sales floor to promote sales, displaying high demand products in prime locations.
  • Displayed promotional material such as signs and banners.
  • Updated store planograms in collaboration with management.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Communicated and coordinated execution of planograms with store management.
  • Created visual displays to showcase products in interactive and engaging way.
  • Upheld stock levels and pricing for multiple product lines.
  • Used creative merchandising technique to highlight managed brands and draw comparisons to competitor products.
  • Consulted with management and advertising teams to plan optimal promotions.
Customer Service Representative, 10/2022 to Current
Benefitmall Inc.Palo Alto, CA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
Education and Certifications
Retail Management Certifiation : Retail Management, Expected in 01/2021 to Alison Empower Yourself Accredited Online Training - Alison Mount Carmel Loughrea, Ireland,
GPA:
  • I obtained this certification to obtain a job at as a manager to properly learn how to gain knowledge based on financial, marketing and legal processes behind running a store. The basics and study merchandizing, sales processes, and inventory stock management by learning to handle deliveries, different ways to manage disagreements or challenges that crop up, from late deliveries to store layout to staff conflict.
Loss Prevention Certification: Security And Loss Prevention Services, Expected in 09/2020 to The Loss Prevention Foundation - 128 Fast Lane Suite #203 Mooresville, NC ,
GPA:

I became certified in Loss Prevention in September of 2020 to obtain a job as a loss prevention associate in Dillard's in January 2021. I learned all the essential tactics and skills required to be successful to make sure no merchandise was unaccounted for while i was on the clock. Skills and knowledge i gained through this course include:

• Components of an LP Program
• Investigations
• Data Analysis
• Operational and Shrink Controls
• Organized Retail Crime with

Financial Analysis and Accounting
• Building Operating Plans and Budgets
• Managing Vendor Resources
• Protection of Critical Data and Privacy
• Facial Recognition for Retail
• Principles of Regulatory Guidelines

HACCP Food Safety System For Restaurants And Other Catering Services: Food Sciences And Technology, Expected in 02/2023 to Alison Empower Yourself Accredited Online Training - Alison Mount Carmel Loughrea, Ireland,
GPA:
  • I obtained my HACCP (Hazard Analysis Critical Control Point) Having a certification shows that an individual can identify causes of foodborne illnesses, follow regulations and use monitoring procedures. Getting a HACCP certification depends on the regulations set for the area and the type of food business an individual is managing.
Food Handler Certification: Food Safety, Expected in 03/2021 to American Course Academy - Houston, TX,
GPA:
High School Diploma: , Expected in 05/2010 to Fouke High School - Fouke, AR
GPA:
  • 3.0 GPA
  • English AP Course

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Resume Overview

School Attended

  • Alison Empower Yourself Accredited Online Training
  • The Loss Prevention Foundation
  • Alison Empower Yourself Accredited Online Training
  • American Course Academy
  • Fouke High School

Job Titles Held:

  • Assistant Outlet Manager
  • Loss Prevention Associate
  • Retail Merchandiser
  • Customer Service Representative

Degrees

  • Retail Management Certifiation
  • Loss Prevention Certification
  • HACCP Food Safety System For Restaurants And Other Catering Services
  • Food Handler Certification
  • High School Diploma

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