Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Trained to control and manage complex security systems hardware and applications. Received private sector training to maintain, troubleshoot and program intrusion alarm panels. Manage Bosch Remote Programming Software (RPS) used to retrieve alarm reports, trace and correct faults in devices such as motion sensors, glass breaks, door sensors, and managing alarm codes. Troubleshoot the complex functions of the access control system to include; card readers, control panels, door strikes electronic keypads, and all associated electronic hardware for more than ten buildings and 600 doors. Manage the user permission levels for the Department's Photo Identification, statewide Visitor Management Systems for more than 20,000 employees. Private sector trained in utilizing video security systems, understand and operate Network Video Management Software. Interpret the use of analog and digital camera systems, program IP addresses, camera setup, retrieving, and archiving video clips for eleven headquarters facilities. Trained in Crime Prevention Through Environmental Design (CPED) and basic physical security. Adept in dealing with combative situations, understanding and implementing Caltrans's policy and procedures for safeguarding confidential reports and information in a professional manner.

  • Stationary surveillance
  • Crisis intervention training
  • Dispatch
  • Conflict resolution techniques
  • Safety and security
  • File and records management
  • Emergency Response
  • Electronic surveillance
  • Crime Prevention
  • Superior customer service
Work History
Assistant Operations Security Officer, 10/2008 - Current
Abb Solutions, Inc New Caney, TX,
  • Responsible for managing and overseeing the daily operations functions of the contracted security services for eight facilities in the Sacramento area as well as all state-owned and leased facilities statewide.
  • Provide consultation, advice, and assistance to Caltrans District Security Coordinators regarding proposed security-related projects.
  • Assisted in the implementation of physical security measures including facility security systems design construction Statewide.
  • Repair, operate, maintain video monitoring devices (CCTV) for the Sacramento area facilities.
  • Maintain the department's identification badge system (BadgePass), coordinate with the California Highway Patrol (CHP) for security stand-by services as directed by the Office of Business Services and Security (OBS&S) Staff Services Manager ll.
  • Manage the yearly security services contracts, funding balances, ensuring timely payment of invoices for all security services.
  • Establish, manage, control all contracts to enhance or maintain security systems such as Access Control, Intrusion, Photo Id Badge system, Closed Circuit Television (CCTV) at various facilities in the Sacramento area including, but not limited to the following; requesting contracts, obtaining bids, contract management, quality control review, invoice review, approval, and payment.
  • One of two individuals with access to the DMV database to verify vehicle registration and ownership. Oversee 32 security guards posted at 8 sites in the Sacramento area.
Warehouse Worker, 05/2006 - 10/2008
California Department Of Transportation Caltrans City, STATE,
  • Performs the shipping and receiving duties for all materials delivered to programs. Typical duties include the receipt of materials, checking for the condition and completeness of shipments, and the delivery of more than 50 shipments to customers daily.
  • Use powered and non-powered materials handling equipment in the performance of these duties (e.g. forklift, pallet jacks).
  • Maintains storage and warehouse in a clean and orderly manner.
  • Ensures shipments received are properly documented, maintains logs of accountable shipments using a computer system, prepares and processes incoming/outgoing shipments via carriers; e..g. freight companies, UPS or other couriers.
  • Maintained inventory of operational supplies for S&R, and Mail Operations.
  • Sort and distribute three mail deliveries per day.
  • Loaded, unloaded material to and from storage and production areas.
  • Worked safely around moving machinery.
  • Established a safe work area by keeping warehouse areas neat, floors clean, and goods safely stacked.
Carry-out Personnel Supervisor, 01/2001 - 05/2006
McClellan Commissary City, STATE,
  • Supervised more than carry-out personnel, providing grocery carry-out services for customers. Provided customer service training to all carry-out personnel. Conducted background checks on all potential employees.
  • Resolved complaint issues with customers and carry-out personnel. Worked with management and other agencies in training for emergency situations, which included bomb threats.
  • Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in the application of best practices and regulatory protocols.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Checked the legal work status of each candidate and completed related paperwork.
Secure Communications Systems Supervisor, 11/1986 - 12/2000
United States Air Force, USAF City, STATE,
  • Implemented security measures to prevent unauthorized entry to the Secure Communications facility, ensuring employee and visitor safety.
  • Investigated security incidents and resolve issues concerning breach of security.
  • Developed departmental security plans, prepared written reports regarding security risks, and made recommendations to management.
  • Conducted security surveys, which included reviewing security plans to ensure compliance with departmental policy and Nation Security Agency, and made recommendations of changes needed.
  • Responsible for more than 120 critical security circuits which supported various branches of service during training exercises.
  • Safety officer for Secure Communications Work Center. Performed safety investigations and recommended appropriate actions based on the results of those safety reviews.
  • Monitored preventable injuries and vehicle accidents, bringing identified violations into compliance with Cal/OSHA requirements.
  • Provided monthly safety training and developed work center safety plans. Also provided coordination and consultant services on security and safety issues.
  • Supervised ten employees. Monitored assignments to ensure accuracy and completeness.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Orchestrated integration and communication of software upgrades.
  • Kept software licenses current for all computers and mobile devices.
  • Maintained a flexible schedule and responded to after-hours and weekend emergencies.
  • Standardized job tasks and trained junior team members on industry best practices and standards.
High School Diploma: , Expected in 06/1976
Arts High School - Newark, NJ
  • Minored in [Subject]
  • Majored in [Subject]Modern Art

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  • Assistant Operations Security Officer
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  • High School Diploma

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