Enthusiastic operations manager with over 4 years of experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and conflict resolution. Focused on motivating staff and working with diverse personality types to drive improvements.
Skills
Purchasing and planning
Inventory Control
Operations Management
Google platforms ( docs, sheets, slides, etc)
Employee performance evaluations
Team management
Conflict resolution
Training and Development
Staff Management
Employee scheduling
Data collection and analysis
Safety regulations implementation
First Aid/CPR
Program development
Education
California State University Dominguez HillsCarson, CA, Expected in – –Bachelor of Arts:Political Science - GPA:
Minored in Criminal Justice
Santa Monica CollegeSanta Monica, CAExpected in – –Associate of Arts:Liberal Arts - GPA:
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Enhanced employee management by developing schedules and streamlining duties.
Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Oversaw and improved customized meal deliveries worth over $6 million per year through efficient coordination of daily operations.
Developed and maintained operational guidelines for staff.
Evaluated inspection reports and service tickets and prepared repair invoices.
Implemented employee safety initiative with an overall injury rate of under 2%
Wildwood School - Head of Girls' Volleyball Program. City, STATE, 07/2013 - Current
Maintained open communication with players, enabling free discussion of concerns and/or issues without fear of reprisal.
Developed and created practice schedules and programming, with input from assistant coaches.
Collaborated with Athletic director regarding staffing needs and and assignments
Established clear benchmarks for performance and monitored individual and team progress.
Coordinated with parents and other resources to meet all team needs, including volleyball equipment, game/practice times and locations.
Implemented exercise programs and training strategies, which bolstered individual and team performance.
Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
Lead and promoted the importance of positive sportsmanship with competing teams on and off field.
Successfully led teams through rough periods, including losses and player injuries by enforcing a team centric mentality.
Aaron Brothers Art & Framing - Lead Sales Associate City, STATE, 02/2007 - 08/2011
Provided exceptional customer service to foster client loyalty and satisfaction.
Achieved and exceeded sales goals for 3 consecutive months.
Implemented new marketing initiatives to drive sales and improve overall performance.
Trained approximately 6 new sales associates in 3 year time frame.
Championed company products and added to 20% increase in quarterly revenue.
Led team of 5 salespeople to exceed quarterly sales goals 20%.
Planned and led 3 training sessions to promote sales team professional development and sales goal reinforcement.
Chin Chin Chinese Restaurant LLC - Take Out Lead City, STATE, 06/2005 - 03/2007
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Cross-trained existing employees to maximize team agility and performance.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Conducted monthly inventories of raw materials and components on work floor.
Performed monthly reviews assessing each employee's performance and developed improvement plans.
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